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The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Monday, July 10, 2006. Really Bad Customer Service. After Ferrari repeatedly said cancel the account, the customer service rep said You’re going to listen to me whether you want to or not. . ., and then proceeded to try to sell him additional services. If you really want to make sure your customer service is at least adequate, ask yourself the following:. Hint: don’t survey customers on the...

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The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Monday, July 10, 2006. Really Bad Customer Service. After Ferrari repeatedly said cancel the account, the customer service rep said You’re going to listen to me whether you want to or not. . ., and then proceeded to try to sell him additional services. If you really want to make sure your customer service is at least adequate, ask yourself the following:. Hint: don’t survey customers on the...
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change management news | changemanagementnews.blogspot.com Reviews

https://changemanagementnews.blogspot.com

The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Monday, July 10, 2006. Really Bad Customer Service. After Ferrari repeatedly said cancel the account, the customer service rep said You’re going to listen to me whether you want to or not. . ., and then proceeded to try to sell him additional services. If you really want to make sure your customer service is at least adequate, ask yourself the following:. Hint: don’t survey customers on the...

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1

change management news: Don't Change

http://changemanagementnews.blogspot.com/2006/05/dont-change.html

The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Monday, May 08, 2006. This advise which comes from the relatively new field of behavior economics - can teach us something about leading change. I like Shirley’s suggestion. The next time you or I consider a major change we could ask ourselves: what if the worst that could happen was actually twice as bad as we imagine and what if the benefits were only half of what we anticipate? He has wr...

2

change management news: Generating Good Ideas

http://changemanagementnews.blogspot.com/2006/05/generating-good-ideas.html

The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Wednesday, May 17, 2006. Here is a creative and simple way to encourage ideas from all parts of the organization. According Jeffrey Pfeffer (Business 2.0 2006) Google allows anyone to suggest an idea for a new product. Colleagues then vote for ideas they like so popular projects rise to the top. Posted by rick maurer @ 3:39 PM. Rick helps people lead change without migraines!

3

change management news: Darfur is Dying

http://changemanagementnews.blogspot.com/2006/05/darfur-is-dying.html

The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Monday, May 01, 2006. A new online game was introduced at the Save Darfur rally held yesterday on the Mall in Washington, DC. It is called Darfur is Dying (Washington Post 5/1/06) and was created by University of Southern California students as part of a games for change movement. It is available for free at www.darfurisdying.com. Do they read lengthy documents? Marshal McLuhan was partiall...

4

change management news: What Managers Can Learn From Churchill and Roosevelt

http://changemanagementnews.blogspot.com/2006/06/what-managers-can-learn-from-churchill.html

The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Thursday, June 01, 2006. What Managers Can Learn From Churchill and Roosevelt. Last week the offices of Prime Minister Blair and President Bush announced that they would be meeting for the twenty-second time. Clearly, they see the importance of their relationship. Posted by rick maurer @ 8:58 AM. Rick helps people lead change without migraines! View my complete profile.

5

change management news: January 2005

http://changemanagementnews.blogspot.com/2005_01_01_archive.html

The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Saturday, January 22, 2005. 51 Percent Have Confidence in Their Managers. According to Business Week (1/24/05) 51 percent of employees have confidence in their managers. That's up from 44 percent in 2002. OK, so the upward trend seems to be a good thing. but the bigger question is - What's going on? Why is it that almost half of all employees don't have confidence in their bosses? I'll prim...

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change management news

The Change Management News blog provides ideas and tools to help all of us lead and manage change more effectively. Monday, July 10, 2006. Really Bad Customer Service. After Ferrari repeatedly said cancel the account, the customer service rep said You’re going to listen to me whether you want to or not. . ., and then proceeded to try to sell him additional services. If you really want to make sure your customer service is at least adequate, ask yourself the following:. Hint: don’t survey customers on the...

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