powerhouseexperts.wordpress.com
Rosanne Dausilio, PhD, Customer Service Expert | Powerhouse Experts
https://powerhouseexperts.wordpress.com/author/drro47
Your Resource for Business and Workplace Improvement. Become a Featured Expert! Enter your email address to subscribe to this blog and receive notifications of new posts by email. Join 2 other followers. Lasting Change how can organizations enable this? Rosanne Dausilio, PhD, Customer Service Expert. 5 W’s of Customer Service. Design: The Future of Manufacturing? Should Training fall under HR or Operations? Listening to Mitigate Business and Operational Risk. Our Financial Literacy Crisis. August 27, 2010.
business-strategy-articles.blogspot.com
Business Strategy Articles: Training and ROI
http://business-strategy-articles.blogspot.com/2008/02/training-and-roi.html
21 Şubat 2008 Perşembe. Turnover continues to be high; new hire costs are on the rise- I've seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure? In the area of productivity, as a result of training, employees were:. 17% more productive 20% higher performance levels relative to their peer group Stayed with the company 14% longer. Hopefully, ...
customerserviceguide.blogspot.com
Customer Service Guide: November 2008
http://customerserviceguide.blogspot.com/2008_11_01_archive.html
Sunday, November 30, 2008. Customer Service Speaker Says Quotprovide Rich Feedback Amp Youll Increase Customer Satisfactionquot. Writen by Dr. Gary S. Goodman. What is it that makes one customer service rep consistently fantastic and effective, while the person in the next cubicle is merely average, or worse? It isn't a matter of a single trait that can be glibly labeled enthusiasm, or sincerity, or caring. Yes, you can put your mind on auto-pilot and daydream your way through customer conversations, muc...
human-technologies.com
About Human Technologies
http://www.human-technologies.com/about.html
About Human Technologies Global, Inc. Human Technologies Global, Inc., specializes in profitable call center operations in human performance management by providing needs analyses, instructional design, and live, customized,world class customer service skills trainings. Also offered is agent and/or facilitator university certification through Purdue University's Center for Customer Driven Quality. Also offered is agent and facilitator university certification through. 8220;Lay Your Cards on the Table: 52...
human-technologies.com
Monthly Newsletter
http://www.human-technologies.com/newsletter.htm
Online Newsletter for Call Center Personnel. Rosanne DAusilio, Ph.D. Editor and Publisher. Volume XXV, Issue 7. Date: July 1, 2016. Simple Strategies for Aligning Your Goals and Daily Tasks. THE TASKS WE DO ARE RARELY THE ONES WE SHOULD BE PRIORITIZING. HERES A SYSTEM TO ALIGN YOUR MACRO GOALS WITH YOUR MICRO TASKS. USING THE APP SYSTEM TO PRIORITIZE TASKS. Goals are great for providing targets to strive towards. To make sure your actions are aligned with your aspirations, I recommend you follow the ...
business-strategy-articles.blogspot.com
Business Strategy Articles: Şubat 2008
http://business-strategy-articles.blogspot.com/2008_02_01_archive.html
21 Şubat 2008 Perşembe. 5 More Tips for Maximum Business Success. 4 Customers will sell for you when you go the extra mile, when you give them more than they expect. Any business can just sell a product or service - and that's all that most of them do. But, that's not enough. Just selling a product or service leaves you in a vulnerable position - you're just another commodity item. What can your business do beyond the selling of your product or service? As I eased into the chair at the shoe shine booth, ...
powerhouseexperts.wordpress.com
Customer Service | Powerhouse Experts
https://powerhouseexperts.wordpress.com/customer-service
Your Resource for Business and Workplace Improvement. Become a Featured Expert! Enter your email address to subscribe to this blog and receive notifications of new posts by email. Join 2 other followers. Lasting Change how can organizations enable this? Rosanne Dausilio, PhD, Customer Service Expert. 5 W’s of Customer Service. Design: The Future of Manufacturing? Should Training fall under HR or Operations? Listening to Mitigate Business and Operational Risk. Our Financial Literacy Crisis. With continued...
