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31Volts [Service Design]Wij ontwerpen diensten waar mensen van houden en organisaties trots op zijn.
http://www.31volts.com/
Wij ontwerpen diensten waar mensen van houden en organisaties trots op zijn.
http://www.31volts.com/
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31Volts [Service Design] | 31volts.com Reviews
https://31volts.com
Wij ontwerpen diensten waar mensen van houden en organisaties trots op zijn.
31volts.com
Customer Experience : 31Volts [Service Design]
http://www.31volts.com/wat-we-doen/customer-experience
We zorgen dat service innovatie werkt. We ontwikkelen een intuïtieve en consistente service ervaring, door contactmomenten in lijn te brengen met de klantbehoefte. Tevreden klanten komen vaker bij je terug, voelen zich meer met je verbonden en delen hun positieve ervaring met anderen. Het is dus waardevol om te investeren in een goede klantbeleving. Daarnaast is dienstverlening, die aansluit op de verwachtingen van je klant, de manier om je te onderscheiden. Concreet, doelgericht actieplan. 030 890 32 20.
Service Scenarios : 31Volts [Service Design]
http://www.31volts.com/wat-we-doen/service-scenarios
We zorgen dat service innovatie werkt. We ontwerpen nieuwe diensten om in te spelen op een snel veranderende wereld. Relevant blijven in het leven van mensen in een wereld waarin waarden verschuiven en er voortdurend nieuwe interactiekanalen bijkomen. Dat is de uitdaging. Door veranderende klantbehoeften, mogelijkheden van nieuwe technologie of strategische doelstellingen is er ruimte om nieuwe diensten in de markt te zetten. Een blauwdruk voor succes. Benieuwd hoe je innovatieve diensten in de markt kan...
Nationale Nederlanden : 31Volts [Service Design]
http://www.31volts.com/projecten/nationale-nederlanden
De Servicedesk van de toekomst ontwerpen. Wat kunnen we als centrale Servicedesk doen om onze dienstverlening naar een hoger niveau te tillen? De centrale Servicedesk van Nationale Nederlanden krijgt na de afsplitsing van ING meer taken en verantwoordelijkheden. Een ‘betere’ dienstverlening, wat is dat eigenlijk? Grip op beter dienstverlening. Een ‘betere’ dienstverlening, wat is dat eigenlijk? Personas en Customer Journey’s. De kracht van dit project is dat het concrete en praktische activiteiten heeft ...
Projecten : 31Volts [Service Design]
http://www.31volts.com/projecten
Dit is wat je kan verwachten. Er zijn oneindig veel redenen te bedenken om niet te investeren in service design. Deze organisaties vonden een reden om dit wel te doen. Welke kansen zullen we ontdekken als we passagiers de ruimte en aandacht geven om met ons de toekomst van reizen te ontwerpen? Hoe kan een uitgever als Malmberg leerkrachten iedere dag optimaal ondersteunen zodat zij zich kunnen richten op het overdragen van hun passie op de toekomstige generatie? Ministerie van Algemene Zaken. Benieuwd ho...
Hoe je meer haalt uit Customer Journeys Maps : 31Volts [Service Design]
http://www.31volts.com/2015/04/hoe-je-meer-haalt-uit-customer-journeys-maps
De uitdagingen voor diensteninnovatie. Hoe je meer haalt uit Customer Journeys Maps. Service Spotlight: Margaret Wines. Service Spotlight: Cut Throat Barber & Coffee. Playing with energy levels within a workshop [Inside 31Volts]. Running a successful ideation workshop part 2 [Inside 31Volts]. Running a successful ideation workshop part 1 [Inside 31Volts]. Making Progress gaat in première op 12 september. Photo Studies. How to make them useful. [Inside 31Volts]. Using service design models. Looking back o...
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workplayexperience.blogspot.com
The Work•Play•Experience Blog: Get hands-on at the Global Service Jam!
http://workplayexperience.blogspot.com/2010/12/get-hands-on-at-global-service-jam.html
Get hands-on at the Global Service Jam! 48 hours to design a new service - be there! On 11, 12 and 13 March, 2011, people interested in service and customer experience will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. On Sunday afternoon, each team will upload their ideas in a digital, disseminable form, under a Creative Commons licence. (The idea remains yours, but th...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: Customer interactions and rubber chickens
http://workplayexperience.blogspot.com/2009/09/customer-interactions-and-rubber.html
Customer interactions and rubber chickens. Why we use theatrical rehearsal techniques in service experience design. If you have ever been to a Work•Play•Experience. Experience workshop or service design session, you will have noticed that it doesn't look like a normal training day, or even like a normal design space. It looks a lot like a theater rehearsal - just crazier. Starting with a bang. This is a big heap of fun - but that is not. Once more from the top. 8221; is one of our guiding principles, so ...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: Ask the Coyote
http://workplayexperience.blogspot.com/2007/03/timing-is-everything.html
Why you need a different sense of timing in experience design. I was chewing the fat yesterday (actually, it was a rather tasty cheese Pizza. With esteemed Imagineo colleague Markus Hormess, and we got to talking about timing. We have a typical Pine and Gilmore. As you move your customer contact beyond service and towards experience, your feeling for timing must become more and more precise. Rather than hours and minutes, you will be working with seconds and even - one day -fragments of seconds. Means ta...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: Starting badly - on purpose
http://workplayexperience.blogspot.com/2007/06/starting-badly-on-purpose.html
Starting badly - on purpose. The art of lowering. The Blog-o-Sphere is going crazy for this guy. If you've not encountered him yet, he's Paul Potts, a Welsh cellphone salesman who turned up on a TV talent show in a cheap suit, with a bad haircut, and the facial expression of a freshly beaten puppy-dog. " Aw,. We all thought, " a valiant loser. And prepared to cringe. Then, he did this. Oh my goodness, goodness. Me And yes, you are. Seeing a professional TV presenter in tears. It's an old showbiz trick, s...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: In the chair
http://workplayexperience.blogspot.com/2007/08/in-chair.html
A simple exercise to absolutely revolutionise your customer experience. Your team, or at least three of them. One chair (preferably of the folding canvas variety with DIRECTOR written on the back - but a normal office chair will do at a pinch). Optional: one megaphone, one beret, one monocle, one riding whip, one amusing central European accent). This is what you do:. 2 Get two or more of the team to act out. A typical customer service situation. One is the customer, one is the team member. Very unique t...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: Using opposites to emphasis experience
http://workplayexperience.blogspot.com/2008/03/burning-contrast.html
Using opposites to emphasis experience. It would be a disservice to Flash Art. To describe their work as "firework displays" - they combine fire, lasers, water and music in world-class spectacles, like the closing display of the 2006 World Cup final. Here's a great tip from Flash Art pyrotechnics wizard Markus Katterle, interviewed in Focus. If I want the audience to experience the colour. In the sky especially intensely, I first need to colour the sky. For one minute."*. Contrast need not always be extr...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: Why we do what we do...
http://workplayexperience.blogspot.com/2012/06/why-we-do-what-we-do.html
Why we do what we do. Some interviews with WorkPlayExperience. If you like it raw, here's a transcript of an interview I did with the Design Transitions site. I talk about our work methods, and briefly discuss the Jams. If you play it by ear, here is a radio interview with Markus and I on Gov2.0Radio. It covers our theatrical tools in a little more detail - especially what they meant for the Jams, and in particular the GovJam. For the video stars, this is me talking to Service Design TV. I'm Adam, a cust...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: The History of the Global Service Jam
http://workplayexperience.blogspot.com/2011/12/history-of-jam.html
The History of the Global Service Jam. An interview with the Jam Initiators. Thanks to Sophie Renault of the Université d'Orléans for permission to publish her interview. We spoke to Sophie between the first Global Service Jam (March 2011) and the first Global. Sustainability Jam (October 2011). Questions translated from French, all errors are mine.). How was the idea of the GSJ born? Markus is involved in the Global Game Jam. Who is behind the GSJ? A German-based service design agency. The whole Jam was...
workplayexperience.blogspot.com
The Work•Play•Experience Blog: You have 48 hours to save the world.
http://workplayexperience.blogspot.com/2011/10/you-have-48-hours-to-save-world.html
You have 48 hours to save the world. After nearly killing ourselves with 68* hours of continuous Jamming at the Global Service Jam. Back in March, we are coming back for more. 200 "Superhero" designs developed by 1200 jammers in 59 cities within 48 hours was so amazing, we want to try it again. And this time, it will be exactly the same, but different. Unlike the Global Service Jam, this new event is not exclusively aimed at service. Doing not Talking" image by Kirsty Joan of Snook. Read more like this.
plateandserve: June 2009
http://plateandserve.blogspot.com/2009_06_01_archive.html
Salt, no vinegar. Tuesday, 23 June 2009. I was really impressed by the innovation expo event last week. Enough. To warrant a more complete posting, to cover the main points:. 1 Why does social care appear to be the poor cousin to health care? Attended a great talk by David Behan, Director General of Social Care. Where he frightened everyone with demographics (the rate at which we. Can keep people alive longer is outpacing the rate we can keep them. To him again soon. 3 Service design. No really! Through ...
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Get MORE skins on fancygens.com. Thursday, October 16, 2008. I found my job le. nw i do not hv2 b so stressed abt jobless. =D was telling sis. die la die la. cant get job. wen interview yday. was so worried did nt make it. den. tis morning rcv call from agent. she ask me hw did my interview go? Den i say not tt bad bah. haha she din straight to point tell me i've got e job. =P kns. haha. anyway she gave me e gd news tt i've gotten e job and i can start wrk on MONDAY! So wishes me luck. keke. anyw...My si...
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31 Voices March
Is it K2 Friday night yet? Visit tonight from 6-10pm for free admission, a happy hour that’s the best kept secret in Chelsea, and Cabaret Cinema: Les Maudits at 9:30! This 15th century Jain pata of Pancha Namaskara Mahamantra is also on view in the Spiral Lobby. Find out more online: http:/ bit.ly/RubinMuseumK2. So, looking forward to tonight’s event! Talk about the 3 Little Kittens Who Lost their Mittens…. These siblings lost their mother and are up for adoption at Cat Haven, Inc. This is a FREE concert!
31Volts [Service Design]
Waar mensen van houden en. Organisaties trots op zijn. 31Volts is het Service Design bureau van Nederland. Sinds 2007 helpen wij ambitieuze marktleiders om het verschil te maken voor hun klanten. Door design. Dit is waar je ons voor kan bellen. Een unieke plek midden op Schiphol om van klanten te leren en samen met hun de toekomst te creëren. De Studio bracht passagiers en medewerkers samen rond urgente thema’s. Het resultaat? Dit is Service Design. Benieuwd hoe we ook jou een stap verder kunnen helpen?
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