3rdview.com.au

3rdView Consulting | Brisbane's Customer Focus Specialists

8220;Thank you for your enthusiasm, endurance, professionalism and experience. I have learnt from you both professionally and personally – something I find very rare these days! James Shepherd Marketing Manager, Aurizon. 8220;A customer is 4 times more likely to defect to a competitor if the problem is service related than price or product related”. Our principles set us apart. We take the time to understand different perspectives and challenges through observation and immersion. We seek to enter the...

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3rdView Consulting | Brisbane's Customer Focus Specialists | 3rdview.com.au Reviews

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8220;Thank you for your enthusiasm, endurance, professionalism and experience. I have learnt from you both professionally and personally – something I find very rare these days! James Shepherd Marketing Manager, Aurizon. 8220;A customer is 4 times more likely to defect to a competitor if the problem is service related than price or product related”. Our principles set us apart. We take the time to understand different perspectives and challenges through observation and immersion. We seek to enter the...

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3rdView Consulting | Brisbane's Customer Focus Specialists | 3rdview.com.au Reviews

https://3rdview.com.au

8220;Thank you for your enthusiasm, endurance, professionalism and experience. I have learnt from you both professionally and personally – something I find very rare these days! James Shepherd Marketing Manager, Aurizon. 8220;A customer is 4 times more likely to defect to a competitor if the problem is service related than price or product related”. Our principles set us apart. We take the time to understand different perspectives and challenges through observation and immersion. We seek to enter the...

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3rdview.com.au

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Bartley Hassall | 3rdView Consulting | Brisbane's Customer Focus Specialists

http://3rdview.com.au/bartley-hassall

Bartley is a sought-after strategic facilitator, consultant, communicator and business coach. Bartley specialises in facilitating in a corporate and business context and has a track record of helping senior teams work through ‘stuck’ problems that are impacting business performance, often through an increased focus on the experience of customers and employees. Bartley is a qualified Executive Coach. He completed his MBA at QUT Business School in 2003, and was recognised as part of the elite ‘1%...

2

How well do you keep your customer promises? | 3rdView Consulting | Brisbane's Customer Focus Specialists

http://3rdview.com.au/customer-focus/how-well-do-you-keep-your-customer-promises

How well do you keep your customer promises? My microwave recently had a quick and unceremonious death. One minute it was working, the next it had stopped. For our family, whilst we don’t use it for cooking, it is used multiple times daily for reheating, so the thought of being without it for any length of time was too much to bear. I reviewed the price and then called a ‘bricks and mortar’ retailer Appliances on Line’s offer was $20 cheaper and no need for me to leave my house! I found the website very ...

3

The Accidental Customer | 3rdView Consulting | Brisbane's Customer Focus Specialists

http://3rdview.com.au/3rdviews/the-accidental-customer

Many customer experiences involve regular or repeat customers. Once you know the drill, it’s ‘all good’. But what about first time or occasional customers – the accidental tourists? Are you rolling out the welcome mat, or are you keeping new customers locked out because you make it too hard for first timers? Alternatively if I wait doggedly for a specific number, I will potentially miss numerous buses that would have gotten me there earlier. It seems the only way to become comfortable with using buses is...

4

The Pitfalls of Generic Customer Service | 3rdView Consulting | Brisbane's Customer Focus Specialists

http://3rdview.com.au/3rdviews/the-pitfalls-of-generic-customer-service

The Pitfalls of Generic Customer Service. When designing a customer service experience we’re often seeking to ensure consistency, reducing the risk that someone will leave dissatisfied. This strategy can be sound, however when ‘generic’ turns into ‘automatic’, and we ignore the nuances of each individual interaction we run the risk of dis-engaging our customers or in this case at Apple, embarrassing them! If we review this customer service experience surely there would be an opportunity in the transactio...

5

Sales or Service? | 3rdView Consulting | Brisbane's Customer Focus Specialists

http://3rdview.com.au/3rdviews/sales-or-service

When you purchase a product the sales person often tries to ‘add on’ or sell another related item in the name of service. Cynically I view this ’service’ as a way to increase the retailer’s profits and have rarely purchased the additional ‘add on‘ item. That is up until now. Fast-forward 30 years the ‘pester power’ of my children to have a family camping expedition has grown in decibels. My husband, knowing that camping was not part of our marriage contract, has tried his. What was I thinking? Despite my...

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checkup.org.au

Sponsorship - CheckUP Australia

http://www.checkup.org.au/page/Im_Interested_In/Sponsorship

Please enter your details. Please enter your details. CheckUP Health in Focus 2015. Disability Action Week (11 - 17 September 2016). Health in Focus 2015. General Practice Liaison Officers (GPLO). Queensland General Practice Alliance. Queensland Primary Health Care Network. Mental Health Skills Training. Activate Mind and Body Support Worker Training. Community Engagment - One Day Orientation Course. Live face to face events. Continuing professional development and training courses. On 07 3105 8300.

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3rdview.com.au

3rdView Consulting | Brisbane's Customer Focus Specialists

8220;Thank you for your enthusiasm, endurance, professionalism and experience. I have learnt from you both professionally and personally – something I find very rare these days! James Shepherd Marketing Manager, Aurizon. 8220;A customer is 4 times more likely to defect to a competitor if the problem is service related than price or product related”. Our principles set us apart. We take the time to understand different perspectives and challenges through observation and immersion. We seek to enter the...

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