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Professional Dispatch Services | Your Facility Solutions Call Center

How can we help you? Now YOU can have the PDS Advantage. QUALITY SERVICE SINCE 2000. PDS Blends with YOUR processes and procedures. We continue to learn your business so we can better serve you and your customers. We offer Facility Management Service Maintenance Solutions. No matter what your needs are, we can be your resource. SERVICE INDUSTRY CALL CENTER. PDS has worked with corporations of all sizes creating effective and protective processes, efficiencies and improvements in call center operations.

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Professional Dispatch Services

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How can we help you? Now YOU can have the PDS Advantage. QUALITY SERVICE SINCE 2000. PDS Blends with YOUR processes and procedures. We continue to learn your business so we can better serve you and your customers. We offer Facility Management Service Maintenance Solutions. No matter what your needs are, we can be your resource. SERVICE INDUSTRY CALL CENTER. PDS has worked with corporations of all sizes creating effective and protective processes, efficiencies and improvements in call center operations.

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Professional Dispatch Services | Your Facility Solutions Call Center | 4pds.com Reviews

https://4pds.com

How can we help you? Now YOU can have the PDS Advantage. QUALITY SERVICE SINCE 2000. PDS Blends with YOUR processes and procedures. We continue to learn your business so we can better serve you and your customers. We offer Facility Management Service Maintenance Solutions. No matter what your needs are, we can be your resource. SERVICE INDUSTRY CALL CENTER. PDS has worked with corporations of all sizes creating effective and protective processes, efficiencies and improvements in call center operations.

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4pds.com

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Facility Management Call Center: Quality Requirements - Professional Dispatch Services

http://4pds.com/2015-01-24-facility-management-call-center-quality-requirements

How can we help you? Facility Management Call Center: Quality Requirements. Facility Management Call Center: Quality Requirements. Is summary, since the FM call center is the heart of FM operations, there are 4 fundamental necessities that must be met in order to succeed:. A best of class work order system (contact me for recommendations). A system data matrix that makes sense functionality to FM operations. Call center agents with FM or facility maintenance experience. Have a questions for us?

2

Services - Professional Dispatch Services

http://4pds.com/services

How can we help you? Top Quality Call Center Services. 24 hours-a-day, every day, all year long. Toll-free number with LIVE CSR’s to capture service request information from callers and dispatch your contractors and technicians – on target and on time 24/7/365. Roll your phones over to us. We’ll take your service calls when you’re closed at night, weekends and holidays. Make sure assets under service contract are not being invoiced for and are being properly serviced. Facility Management Call Center Quiz.

3

Resources - Professional Dispatch Services

http://4pds.com/resources

How can we help you? American Teleservices Association, Inc. Call Center Network Group. Customer Contact Management Association Asia Pacific. International Customer Management Institute. International Customer Service Association. The Resource Center for Customer Service Professionals. Society of Telecommunications Consultants. Society of Consumer Affairs Professionals. 8211; European telebusiness magazine. International Customer Management Institute. Resource Center for Customer Service Professionals.

4

PDS Solutions - Professional Dispatch Services

http://4pds.com/pds-solutions

How can we help you? PDS is a Solutions-based Facility Management Call Center. Get to know our process. Professional Dispatch Services (PDS) is a solutions based call center dedicated to helping Facility Managers (FMs) solve facility problems. We take calls from the FM, customers, tenants and employees and create work orders to solve those problems: anything from plumbing, electric and HVAC to conference room setup. The PDS Customer Account Management Solution. The PDS Dispatch Solution.

5

Facility Management Call Center: Problem Identification - Professional Dispatch Services

http://4pds.com/2015-01-24-facility-management-call-center-problem-identification

How can we help you? Facility Management Call Center: Problem Identification. Facility Management Call Center: Problem Identification. Let’s take a look at how this functions for demand maintenance issues. A caller phones in to request service at a branch bank for water leaking from a few ceiling tiles in the lobby. What do you do now? The very first thing is to open the work order entry screen and capture the caller’s information. Who is it, where are they, what building, what’s the call back number?

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Professional Dispatch Services | Your Facility Solutions Call Center

How can we help you? Now YOU can have the PDS Advantage. QUALITY SERVICE SINCE 2000. PDS Blends with YOUR processes and procedures. We continue to learn your business so we can better serve you and your customers. We offer Facility Management Service Maintenance Solutions. No matter what your needs are, we can be your resource. SERVICE INDUSTRY CALL CENTER. PDS has worked with corporations of all sizes creating effective and protective processes, efficiencies and improvements in call center operations.

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