userexperience.co.nz
Keeping it ‘old school’ with Diary Studies | User Experience NZ
http://www.userexperience.co.nz/2010/04/keeping-it-‘old-school’-with-diary-studies
UX and Design Research from a New Zealand viewpoint. Keeping it ‘old school’ with Diary Studies. April 6, 2010. Oops, The original article is now about halfway down this page because:. UPDATE 2016. Six years on and many of these products and services have changed shape. (And I’ve added a few). The latest of these is Streetbees. Where consumer ‘bees’ get paid a small sum to film their impressions while they complete a task. I’m seeing insights dripping in honey. 8230; and Over the Shoulder. Which has fast...
userexperience.co.nz
Diary Studies | User Experience NZ
http://www.userexperience.co.nz/category/diary-studies
UX and Design Research from a New Zealand viewpoint. Category Archives: Diary Studies. Capture the moment with video diary studies. July 10, 2015. Selfie videos make for super engaging viewing and really put you in the picture. Two and three at a time, 25 diary study packs arrived back by courier – this time containing not just logbook and photos but a video camera – 300 self-recorded clips from selected moments during the previous week. Self-shot video combined with stills and printed verbatims combine ...
zilverinnovation.com
Clients | Zilver Innovation
http://www.zilverinnovation.com/clients
How we do it. Why we do it. Design the new Business. 7 Days in my Life. Zilver is an innovation consultancy. We combine user insights, brand vision and design thinking to develop valuable customer experiences. We work for leading international clients in product and service industries. Our aim is to improve the relevance of businesses and the lives of people, making the most of our talents and those of the people we work with. 2016 Zilver Innovation Contact.
zilverinnovation.com
What we do | Zilver Innovation
http://www.zilverinnovation.com/what-we-do
How we do it. Why we do it. We turn empathy into action. You; we prefer to do it with. You Because it’s not customer insights that drive results, but how your organization deals with them. We provide the involvement, metrics and business cases that create management buy-in for customer insights. From the OHRA decision journey case:. Manager customer intelligence and brands, OHRA/DeltaLloyd. View OHRA decision journey case. We turn vision into value. From the Priva Brand Strategy case:. 7 Days in my Life.
zilverinnovation.com
Factory | Zilver Innovation
http://www.zilverinnovation.com/factory
How we do it. Why we do it. These are our teaching gigs:. Sometimes, one needs to draw back, find a quiet place, and organize one’s thoughts. And then capture the fruits of that labour for prosperity. Writing is a way to cleanse the soul, to build expertise, to exchange knowledge and to progress the field. Here’s a list of publications and places where you can find our writing in books, magazines, and websites! Service Design Network '13. Design the new business. Design the new Business. Please contact u...
zilverinnovation.com
How we do it | Zilver Innovation
http://www.zilverinnovation.com/how-we-do-it
How we do it. Why we do it. How we do it. The process we use as a backbone for our work consists of 4 stages:. Understand: we help organizations build a shared vision on the basis of deep customer insights and organisational culture. Focus: we help companies combine this vision with commercial and strategic opportunities, to build a roadmap of innovative products and services. Design: we help companies design the products, services and customer experience that make this growth tangible. We ask why first.
zilverinnovation.com
Team | Zilver Innovation
http://www.zilverinnovation.com/team
How we do it. Why we do it. Founder, owner, chief visionary officer. Erik (Seattle 1969) is the founder of Zilver. Erik has consulted for an international roster of clients like Virgin, Heineken, Rabobank, Europcar, Ebay, Audi, Canon and Philips. Erik is the author of ‘Brand Driven Innovation’ (AVA 2010), initiator of the documentary ‘Design the new Business’ and the founder of online user insight tool ‘7daysinmylife.com’. Senior Design Researcher, Chief Empathy Officer, Customer Experience King. Marit C...
zilverinnovation.com
Case: Ebay | Marktplaats | Zilver Innovation
http://www.zilverinnovation.com/case/ebay-marktplaats-case
How we do it. Why we do it. What did they ask us? How did we help them? What were the outcomes? Design the new Business. 7 Days in my Life. Zilver is an innovation consultancy. We combine user insights, brand vision and design thinking to develop valuable customer experiences. We work for leading international clients in product and service industries. Our aim is to improve the relevance of businesses and the lives of people, making the most of our talents and those of the people we work with.
zilverinnovation.com
Why we do it | Zilver Innovation
http://www.zilverinnovation.com/why-we-do-it
How we do it. Why we do it. Why we do it. You don’t run a boutique agency like Zilver if you don’t have some big ideas to pursue. We do what we do because we truly believe we can make a difference. Here’s what we believe in and what we try to accomplish:. Design the new Business. 7 Days in my Life. 2016 Zilver Innovation Contact.
