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Abletoft Consulting Ltd 2011. Specialists in Customer Experience and Contact Centre Management. Abletoft Consulting was founded by Steve Rothwell in 2003 to provide specialist consultancy support to contact centres. Prior to establishing Abletoft Consulting, Steve had spent several years as a management consultant with Cap Gemini and Ernst and Young. Steve has extensive operational experience, having previously been Senior Operations Manager with leading outsourcers Merchants. How we help our clients.

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Abletoft Consulting Ltd

Steve Rothwell

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Milt●●●●ynes , MK139HW

GB

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Abletoft Consulting Ltd 2011. Specialists in Customer Experience and Contact Centre Management. Abletoft Consulting was founded by Steve Rothwell in 2003 to provide specialist consultancy support to contact centres. Prior to establishing Abletoft Consulting, Steve had spent several years as a management consultant with Cap Gemini and Ernst and Young. Steve has extensive operational experience, having previously been Senior Operations Manager with leading outsourcers Merchants. How we help our clients.
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1 raquo; home
2 raquo; independence
3 raquo; outsourcing
4 raquo; optimisation
5 raquo; coaching
6 raquo; credentials
7 raquo; contact
8 abletoft consulting
9 performance management
10 customer experience
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raquo; home,raquo; independence,raquo; outsourcing,raquo; optimisation,raquo; coaching,raquo; credentials,raquo; contact,abletoft consulting,performance management,customer experience,contact centre optimisation,outsourcing,international experience,poland
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abletoft.com | abletoft.com Reviews

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Abletoft Consulting Ltd 2011. Specialists in Customer Experience and Contact Centre Management. Abletoft Consulting was founded by Steve Rothwell in 2003 to provide specialist consultancy support to contact centres. Prior to establishing Abletoft Consulting, Steve had spent several years as a management consultant with Cap Gemini and Ernst and Young. Steve has extensive operational experience, having previously been Senior Operations Manager with leading outsourcers Merchants. How we help our clients.

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http://www.abletoft.com/independence.html

Abletoft Consulting Ltd 2011. It is often difficult for those within the a call centre operation to see and appreciate what is going on. An outside consultant or facilitator can be very helpful in identifying the issues and guiding the team with useful suggestions. We are able to be entirely objective in identifying the real issues. In addition, we can bring to your business our experience and knowledge of a wide range of industries. Let us provide an honest, independent analysis of your contact centre.

2

abletoft.com

http://www.abletoft.com/Outsourcing.html

Abletoft Consulting Ltd 2011. Thinking about outsourcing - or need a review of your current outsourced arrangement? Many companies choose to outsource their customer service or call centre operations. We have assisted clients at various stages of this process:. Initial outsourcing decision and business case. The search for a provider - we have experience of contact centre outsourcing in the. RFI, RFP and Tendering. Internal readiness to outsource and internal preparation. Cost Savings and the Potential of.

3

abletoft.com

http://www.abletoft.com/clients.html

Abletoft Consulting Ltd 2011. Our clients come from the public and private sectors. We always respect our clients commercial confidentiality client references are of course available should you wish to consider working with us. Below are some examples of the work that we have undertaken:. Coached and developed the operational managers (from top management to team managers) within the outsourced customer services centre, focussing on people management and performance management skills. Facilitation of a n...

4

abletoft.com

http://www.abletoft.com/optimisation.html

Abletoft Consulting Ltd 2011. For many contact centres, the focus has traditionally been on. Factors such as talk time and wrap-up time. Our approach is to work with clients to. Their contact centre performance - for example, our work with one client showed that by. Encouraging agents to slow down and by removing the pressure of ever-decreasing talk-time targets, first-time resolution increased, customer satisfaction levels increased and overall call volumes decreased. Contact Centre Health check.

5

abletoft.com

http://www.abletoft.com/coaching.html

Abletoft Consulting Ltd 2011. Management Coaching and Development. Managers should be the catalyst in any contact centre, yet all too often we see centres and managers struggling to achieve their goals. This is often because managers have been promoted into the role without having the necessary support in the form of training and coaching. Contact Centre Skills Matrix.

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Abletoft Consulting Ltd 2011. Specialists in Customer Experience and Contact Centre Management. Abletoft Consulting was founded by Steve Rothwell in 2003 to provide specialist consultancy support to contact centres. Prior to establishing Abletoft Consulting, Steve had spent several years as a management consultant with Cap Gemini and Ernst and Young. Steve has extensive operational experience, having previously been Senior Operations Manager with leading outsourcers Merchants. How we help our clients.

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