The main product of Abstract Micro Systems is the Contact Routing Simulator, a software program for modeling and simulating the routing of call traffic within a call center or several call centers. The program uses Microsoft EXCEL for its user interface.
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Call Center Simulation using Contact Routing Simulator | abstractmicro.com Reviews
https://abstractmicro.com
The main product of Abstract Micro Systems is the Contact Routing Simulator, a software program for modeling and simulating the routing of call traffic within a call center or several call centers. The program uses Microsoft EXCEL for its user interface.
abstractmicro.com
Contact Routing Simulator Product Details
http://www.abstractmicro.com/crs/index.htm
Erlang Library for Excel. Contact Routing Simulator is the fastest, most flexible call center simulation system. And you already know its user interface—because Contact Routing Simulator's user interface is Microsoft Excel! Here are some downloads with the detailed information you need to make your decision:. End User License Agreement (EULA). Windows XP, Windows Vista, or Windows 7; Microsoft Excel 2003 or 2007. On which they have installed Contact Routing Simulator. Inquire about pricing. After purchas...
Erlang Library for Excel
http://www.abstractmicro.com/erlang/index.htm
Erlang Library for Excel. Erlang Library for Excel. Download Now (13 MB)! Help on Erlang Library for Excel. If you need to make calculations for your call center using Erlang B. Then you need Erlang Library for Excel. It's an Excel Add-In that makes Erlang functions available in your Excel workbooks. You use these functions just as you use Excel's built-in functions. (Download problems? Free download, no registration. Easy to install and use. Designed for call center professionals. If using another brows...
Call Center Simulation using Contact Routing Simulator
http://www.abstractmicro.com/index.htm
Erlang Library for Excel. The easy way to model call traffic handling in call centers. Simulate call traffic handling in a call center or network of call centers. Explore the effects of load variation and staffing changes during the day. Try out complex ways to route calls from multiple call types to multiple agent groups. Enjoy blazing computation speeds of over 10,000 simulated calls per second. Work with a user interface you already know: Microsoft Excel. About Abstract Micro Systems.
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Call Center Simulation using Contact Routing Simulator
Erlang Library for Excel. The easy way to model call traffic handling in call centers. Simulate call traffic handling in a call center or network of call centers. Explore the effects of load variation and staffing changes during the day. Try out complex ways to route calls from multiple call types to multiple agent groups. Enjoy blazing computation speeds of over 10,000 simulated calls per second. Work with a user interface you already know: Microsoft Excel. About Abstract Micro Systems.
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