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Help - 3cServiceAlliance

http://www.3c-servicealliance.com/help.aspx

I need help here. My company is a service provider and needs to develop an international technical service capability for a customer who is expanding his operations internationally. You may well have a sound service solution in place for an important customer in the home market but he develops new operations in other countries and asks for your support. His international operations are relatively small and spread throughout several countries. WEEE-compliant legacy equipment disposal. We can provide a sin...

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Building a solution Help - 3cServiceAlliance

http://www.3c-servicealliance.com/building-a-solution.aspx

All of our customers have one thing in common: the desire to consistently deliver, in a cost-effective manner, a good service to consumers or users after the point of sale or product delivery. We listen carefully to our customer’s requirements and put forward proposals that are aligned with their current and future requirements. We work with one or more of our Alliance partners in the development and implementation of the most appropriate solution. This what makes our solutions valuable to our customers.

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Home - 3cServiceAlliance

http://www.3c-servicealliance.com/index.aspx

We are experts in providing after-sales service for electronics products. We design and deploy after-sales service solutions internationally. We design and deploy after-sales service solutions on a small scale or large scale in single or multiple countries. We leverage our own and our partner's expertise to build a valuable service solution. We use our skilled service desk experts and custom IT tools to deliver excellent service. Who are we and what do we do? I need help here. My company is a service pro...

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Solutions - 3cServiceAlliance

http://www.3c-servicealliance.com/solutions.aspx

Our solutions in action. On-site notebook break/fix services. On behalf of a global brand of notebooks we provide a next business day service for their customers in France. We recruited the Alliance partner, developed the service management system interfaces, set up the key processes and provide service delivery management, escalation assistance and account management. We established an Alliance partner network to provide these services in all the countries where the customer had sites. We developed ...

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Our partners - 3cServiceAlliance

http://www.3c-servicealliance.com/partners.aspx

We have established an Alliance partner network of some of the best service practitioners in the world. The core of our network is in Europe, the Middle East, North Africa and China, however we are continually expanding our capabilities to cover other countries and regions. If you are interested in joining our network then please complete the attached contact form and we will arrange to review with you whether you joining of our network will be of advantage to both our companies. Go to Contact Form.

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Deploying service - 3cServiceAlliance

http://www.3c-servicealliance.com/deploying-service.aspx

Successful service delivery depends on a number of crucial factors: expertise, rigorous processes, effective information networking and above all an attitude that puts serving the customer at the heart of everything we do. This is how we go about making sure we deliver service to the highest standards. Service management system integration. We can provide a complete range of service desk options from multilingual consumer/user facing help desks through to job despatching and service delivery monitoring.

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Innovation - 3cServiceAlliance

http://www.3c-servicealliance.com/innovation.aspx

Our company not only seeks to deliver service solutions for today’s needs but also to contribute to developing innovative solutions that change the way service is delivered. One of the key areas that can favourably impact customer satisfaction and significantly reduce costs of service is in the training of a key service professional: the in-store service counter agent. We worked with a global brand and a global channel to develop a micro-training solution for service counter agents.

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Service skills - 3cServiceAlliance

http://www.3c-servicealliance.com/service-skills.aspx

Depot repair: factory-based repair of electronic products. On-site installation , repair and workstation services. Service process optimisation consultants. Business Process Outsourcing consultants. Supply chain management specialists. Europe and China based product audit specialists. Training providers for service professionals. IT development professionals for enterprise, mobile and app. Product testing technology specialists. Niche product assembly and refurbishment specialists.

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Accueil - 3cServiceAlliance

http://www.3c-servicealliance.com/fr-FR/index.aspx

Zone daccès partenaire. Nous maîtrisons les solutions après-vente pour les produits électroniques. Nous concevons et déployons des solutions après-vente à l’échelle internationale. Nous concevons et déployons des solutions après-vente à petite ou grande échelle dans un ou plusieurs pays. Nous nous appuyons sur nos propres compétences et celles de nos partenaires pour construire une solution valorisante. Qui sommes-nous et que faisons-nous? Nous traitons directement avec nos clients de manière contractuel...