andrewwhalley.blogspot.com
Noggin the (net)nog: Are you anti-social? The changing face of media means re-thinking marketing
http://andrewwhalley.blogspot.com/2010/08/are-you-anti-social-changing-face-of.html
A blog about netnography. Wednesday, August 25, 2010. The changing face of media means re-thinking marketing. There is little doubt that traditional media are being replaced, supplemented or augmented – depending on your own opinion – by a range of new media based on the advances in digital communications, as the emerging technologies diagram shows. Of the new media, one of the least understood, yet having arguably the most potential to change the face of business, large or small is that of social media.
engagecustomer.com
Customer Engagement Summit 2016 - Engage Customer
http://engagecustomer.com/summits/2015-customer-engagement-summit
Customer Contact (incl BPO). Customer Engagement Summit 2016. Westminster Park Plaza Hotel, London. 2017 Employee Engagement Summit. Victoria Park Plaza, London. View Our Previous Summits. Customer Engagement Transformation Directors Forum. Blue Fin Venue, London. Internal Communications Directors Forum. Blue Fin Venue, London. Customer Data Security Forum. Blue Fin Venue, London. Future of the Contact Centre Conference. Victoria Park Plaza, London. Customer Engagement Transformation Conference. This yea...
brainfoodextra.com
Providing Live Service For Smart Products
http://www.brainfoodextra.com/8236/providing-live-service-for-smart-products
Filemtime() [ function.filemtime. Stat failed for /home/brnfxtra/public html/wp-content/uploads/genesis-extender/plugin/genesis-extender-minified.css in /home/wpbutton/public html/wp-content/plugins/genesis-extender/lib/functions/genesis-extender-add-styles.php. Providing Live Service For Smart Products. March 21, 2015. Welcome to the next stage. A New Service Ecosystem. From the customer’s perspective, this level of proactive service is ideal. In fact the service organisation has probably reached ou...
chan6es.com
Chan6es - for change explorers - Change Is Hope
http://www.chan6es.com/hope.html
Chan6es - for change explorers. Gratitude has the power to change your life. As a motivator of behaviour. The first woman offering hope for change in Saudi Arabia. Congratulations to Bayan Mahmoud Al-Zahran, the first Saudi woman to be licensed as a lawyer and open a law firm dedicated to representing women. Her success fosters hope of increasing women's rights in the Saudi, male dominated, court system. Http:/ www.arabianbusiness.com/the-world-s-100-most-powerful-arab-women-541034.html? As humans we've ...
brainfoodextra.com
What Digital Customer Engagement Really Demands
http://www.brainfoodextra.com/7842/what-digital-customer-engagement-really-demands
Skip to primary sidebar. What Digital Customer Engagement Really Demands. March 28, 2014. We are currently in the era of digital disruption. It is comparable to other great periods of social transformation, such as the Industrial Revolution and prior to that, the emancipation of knowledge catalysed by the printing press. In each period, the status quo was blown out of the water and a new order established. Once In A Lifetime. For sure BYOD (bring your own device) is extra complexity and an unwelcome new ...
callcenterweekdigital.com
Top Customer Experience Influencers For 2017 | CCW Digital - Call Center, Customer Service & Customer Relationship Management
http://www.callcenterweekdigital.com/customer-experience/articles/top-customer-experience-influencers-for-2017
Skip to main content. CCW Series and Live Events. Top Customer Experience Influencers For 2017. Leave this field blank. One of our big objectives for CCW Digital is to foster a robust community for customer experience professionals. We do not simply want to post great articles and reports; we want to connect you with like-minded professionals facing similar challenges and pursuing similar solutions. What they find as part of a campaign to create a more customer-centric marketplace. Best Place For Article...
squawkpoint.com
Plan, Do, Check, Act - How to improve at just about anything
http://www.squawkpoint.com/2015/05/plan-do-check-act
The Squawk Point: Service Improvement. Service improvement for pragmatic people. Ideas, tools and techniques to improve your service operation. Tools & Techniques. Kick Start Your Improvement Programme. You are here: Home. How to Improve (at just about anything). How to Improve (at just about anything). There are two ways to improve:. 1 The classic way:. 8211; make an improvement. 8211; change a process. 8211; implement some training. 8211; install a system. 2 The recommended way:. To see if it works.
squawkpoint.com
Smart Goals, Not as Smart as You Would Think
http://www.squawkpoint.com/2013/12/smart-goals
The Squawk Point: Service Improvement. Service improvement for pragmatic people. Ideas, tools and techniques to improve your service operation. Tools & Techniques. Kick Start Your Improvement Programme. You are here: Home. The SMART Goal Myth. The SMART Goal Myth. I have been on a leadership course. I’ve learnt that if I want to improve my team’s performance I must set them all SMART. A good SMART goal is something like:. 8220;increase sales rates from 15% to 22% by the end of the year”. But it is not re...
SOCIAL ENGAGEMENT