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Friday, 10 October 2014. Part 2: SIP Based Call Centres - 12 years on - Time for a light weight cloud approach to contact centre architectures. So what does a cloud architected contact centre look like? I guess looking at from an architectural requirements:. No Single Point of failure. NoSQL Database for "Big Data" based Agent and caller statistics (not mandatory but useful). Media Relay/Anchoring so that recording of the session can take place. Transcoding of codecs voice (& video). I'd start with Frees...

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Friday, 10 October 2014. Part 2: SIP Based Call Centres - 12 years on - Time for a light weight cloud approach to contact centre architectures. So what does a cloud architected contact centre look like? I guess looking at from an architectural requirements:. No Single Point of failure. NoSQL Database for Big Data based Agent and caller statistics (not mandatory but useful). Media Relay/Anchoring so that recording of the session can take place. Transcoding of codecs voice (& video). I'd start with Frees...

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Aeonvista | aeonvista.blogspot.com Reviews

https://aeonvista.blogspot.com

Friday, 10 October 2014. Part 2: SIP Based Call Centres - 12 years on - Time for a light weight cloud approach to contact centre architectures. So what does a cloud architected contact centre look like? I guess looking at from an architectural requirements:. No Single Point of failure. NoSQL Database for "Big Data" based Agent and caller statistics (not mandatory but useful). Media Relay/Anchoring so that recording of the session can take place. Transcoding of codecs voice (& video). I'd start with Frees...

INTERNAL PAGES

aeonvista.blogspot.com

1

Aeonvista: We are entering a new era of software defined communications

http://aeonvista.blogspot.com/2013/10/we-are-entering-new-era-of-software.html

Monday, 7 October 2013. We are entering a new era of software defined communications. Then the Internet happened. For the telecoms engineers out there (like me), in my humble opinion (IMHO) SDN is the networking equivalent of softswitches? Leveraging standard IT virtualization technology to consolidate many network equipment types onto industry standard, high-volume servers, switches and storage . Time to re-write the architecture rule book. Subscribe to: Post Comments (Atom). Follow me on Twitter. Telec...

2

Aeonvista: SIP Based Call Centres - 12 years on - Time for a light weight cloud approach to contact centre architectures

http://aeonvista.blogspot.com/2013/10/sip-based-call-centres-12-years-on-time.html

Wednesday, 9 October 2013. SIP Based Call Centres - 12 years on - Time for a light weight cloud approach to contact centre architectures. Back in 2001 - Wow that seems a long time ago now that I sit here in Oct 2013, I wrote a white paper which was published back then by the International Engineering Consortium in their Annual Review of Communications, called SIP Based Call Centres - A vendor independent architecture for multimedia contact centres. And thanks to the Internet can still be found out there.

3

Aeonvista: Online homework and social media pose parental dilemma - What!

http://aeonvista.blogspot.com/2014/10/online-homework-and-social-media-pose.html

Friday, 10 October 2014. Online homework and social media pose parental dilemma - What! Is it just me or do articles like this. On the BBC website make you annoyed too? Parents face online homework dilemma *. Parents feel unable to make children study by blocking internet access, as homework often requires online research, a survey suggests. There are no excuses. BUT - we need to educate the parents. Subscribe to: Post Comments (Atom). Follow me on Twitter. Reading, United Kingdom. Awesome Inc. templ...

4

Aeonvista: March 2013

http://aeonvista.blogspot.com/2013_03_01_archive.html

Tuesday, 19 March 2013. Wow Its been a bit mad this year, since finishing a contract at News International, its been all go hitting the books again teaching with Wraycastle. I've spent February and March travelling back and forth to Holland, Southern Ireland and around the UK, teaching TCP/IP, VoIP/IMS and MPLS courses. I've been working hard upgrading my Cisco Lab and added 6 3725 routers, 2x 2950 switches (one which seems to be a survivor of a skip dump! Subscribe to: Posts (Atom). Follow me on Twitter.

5

Aeonvista: October 2013

http://aeonvista.blogspot.com/2013_10_01_archive.html

Wednesday, 9 October 2013. SIP Based Call Centres - 12 years on - Time for a light weight cloud approach to contact centre architectures. Back in 2001 - Wow that seems a long time ago now that I sit here in Oct 2013, I wrote a white paper which was published back then by the International Engineering Consortium in their Annual Review of Communications, called SIP Based Call Centres - A vendor independent architecture for multimedia contact centres. And thanks to the Internet can still be found out there.

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Friday, 10 October 2014. Part 2: SIP Based Call Centres - 12 years on - Time for a light weight cloud approach to contact centre architectures. So what does a cloud architected contact centre look like? I guess looking at from an architectural requirements:. No Single Point of failure. NoSQL Database for "Big Data" based Agent and caller statistics (not mandatory but useful). Media Relay/Anchoring so that recording of the session can take place. Transcoding of codecs voice (& video). I'd start with Frees...

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