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Add a Phone Book Entry
http://dialersupportcenter.com/183109-Add-a-Phone-Book-Entry
Add a Phone Book Entry. Add a Phone Book Entry. In order to have a phone number appear in a drop-down box when transferring calls, first click on the admin tab. Select the agent you wish to add the transfer to phone number and locate the icon that says edit phone book when hovering your mouse over it. (icon is to the right of agents name). Once in edit phone book, simply type in a description of the phone number (ie, what department etc). Create a New Campaign. Predictive Dialer Caller ID Settings.
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Connection Methods
http://dialersupportcenter.com/318259-Connection-Methods
One of the options that the Predictive Dialer has, is the ability to use your P. Configuring X-Lite or Eyebeam. Before agents can begin placing calls, the administrator must first set up their. You can use a land line or cell phone to connect to the dialer instead of using . Before you speak to any of your leads, you need to choose and configure your voi. Configuring X-Lite or Eyebeam. Predictive Dialer Agents Dialer.
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Getting Started
http://dialersupportcenter.com/399791-Getting-Started
Getting Started on the Predictive Dialer. This video will show you how to make calls after all of the set up is completed. Getting Started on the Voice Broadcaster. Watch this video to learn how to set up and use the voice broadcasting system. Getting Started on the Predictive Dialer. Getting Started on the Voice Broadcaster. Predictive Dialer Agents Dialer.
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Agent Tools
http://dialersupportcenter.com/302828-Agent-Tools
Re-Scheduling a Scheduled Callback. In some cases, you may have to re-schedule a lead that you are unable to reach w. If you don't want to record all of your calls, but only calls that generate a pr. On the Home Tab, the agent can view their own statistics. Simply select the time. If you want to play a message live to your prospect, while you are on the call w. When your agent is done with the call that he or she is on, the dialer will not . Making a 3 Way Call. Re-Scheduling a Scheduled Callback.
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Create a New Campaign
http://dialersupportcenter.com/704877-Create-a-New-Campaign
Create a New Campaign. Create a New Campaign. To Create a New Campaign you MUST first be logged in as an Administrator. Then you need to click on the Campaign Tab. Once you click on the campaign tab, you will see this. To create a New Campaign, Click on "Create New Campaign". Once you click on that, you will see a new pop up window. That pop up window will be where you create your Campaign and it will look like this. Fill the fields out accordingly. Is where you will place the name of the campaign. How t...
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Edit Agent Permissions and Privileges
http://dialersupportcenter.com/258943-Edit-Agent-Permissions-and-Privileges
Edit Agent Permissions and Privileges. Edit Agent Permissions and Privileges. Administrators can give specific privileges and permissions to their agents from the Dialer. Some agents may perform better than others and be given new access to different parts of the dialer depending on that performance level. Agents can also be given full administrator access if the need arises. Other options are also available to the admin within the "edit properties" feature. To begin, click on the "Admin" tab. This permi...
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Creating Scripts
http://dialersupportcenter.com/108823-Creating-Scripts
If you would like to have a script pop up on your agent's screen when they are connected to a lead. Then you or your agent can create scripts. Please note, that scripts are agent specific, not campaign specific. Your agent simply needs to go to their Settings Tab, and on the lower right corner, click on Setup Scripts. Once you click on that, a new window will open. You can create as many scripts as you want, so be sure to give your new script a unique name. So that the code shows like this. To do this, c...
dialersupportcenter.com
Re-Scheduling a Scheduled Callback
http://dialersupportcenter.com/934739-Re-Scheduling-a-Scheduled-Callback
Re-Scheduling a Scheduled Callback. Re-Scheduling a Scheduled Callback. In some cases, you may have to re-schedule a lead that you are unable to reach when you call them back for a scheduled call back. First, you will want to call the scheduled call back by clicking on the Phone Icon next to them in the Scheduled Calls queue on your Home Tab. Once you have determined that the lead is not available, you will want to place your notes in the system. To delete the call back, simply click on the red x and to ...
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Administrator Tools
http://dialersupportcenter.com/569014-Administrator-Tools
On the Campaigns Tab, you will notice that each campaign has a link named . If you need to find a specific recording, you can search for it using your brow. Listen to Live Calls. If you are the admin of your account, you have the ability to listen in on your . Allowing Manual Calls to Record. To give permission to recordmanually dialed calls, you must be logged in as an A. Listening To Manual Called Recordings. If your agents are set to have Manual Dials recorded, you can view and listen to. If your agen...
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Agent Settings
http://dialersupportcenter.com/983523-Agent-Settings
For the agent to set their Time Zone, they need to be in the Settings Tab. (Time. If you would like to have a script pop up on your agent's screen when they are c. Edit Agent Permissions and Privileges. Administrators can give specific privileges and permissions to their agents from. How to Begin Placing Calls. To have your agents begin placing calls, three steps must be taken first. (in no. Manual Dial Caller ID Settings. Manual/Direct Dial Caller IDIf your agents are making manually dialed calls, the.
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