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Friday, June 19, 2009. Stellar Customer Service: A Little Investment Goes a Long Way! Sometimes it costs to do business. I mean financial cost. You have heard the old adage, "It takes money to make money." This can often be true when it comes to customer service. I have two stories for you. Read each and tell me which one most resembles the way you do business? Quite a few years ago I purchased my first new car - a Saturn. However, I was not ready for a new car. I was incensed. I started using Saturn in ...

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Friday, June 19, 2009. Stellar Customer Service: A Little Investment Goes a Long Way! Sometimes it costs to do business. I mean financial cost. You have heard the old adage, It takes money to make money. This can often be true when it comes to customer service. I have two stories for you. Read each and tell me which one most resembles the way you do business? Quite a few years ago I purchased my first new car - a Saturn. However, I was not ready for a new car. I was incensed. I started using Saturn in ...

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AMS Training | amstraining.blogspot.com Reviews

https://amstraining.blogspot.com

Friday, June 19, 2009. Stellar Customer Service: A Little Investment Goes a Long Way! Sometimes it costs to do business. I mean financial cost. You have heard the old adage, "It takes money to make money." This can often be true when it comes to customer service. I have two stories for you. Read each and tell me which one most resembles the way you do business? Quite a few years ago I purchased my first new car - a Saturn. However, I was not ready for a new car. I was incensed. I started using Saturn in ...

INTERNAL PAGES

amstraining.blogspot.com

1

AMS Training: There is no "I" in Team and Other Teambuilding Musings

http://amstraining.blogspot.com/2008/06/there-is-no-i-in-team-and-other.html

Thursday, June 26, 2008. There is no "I" in Team and Other Teambuilding Musings. We are all members of some type of team. It can't be avoided. Even people who enjoy flying solo have some ties to other humans somewhere along the way. There are work teams, family teams, sports teams, clubs, societies and religious organizations. No matter what type of team we are on, there will be challenges along the way. Why? So what makes up a good team? A Clear Purpose and Goals. Clear Decision Making Processes. It is ...

2

AMS Training: June 2009

http://amstraining.blogspot.com/2009_06_01_archive.html

Friday, June 19, 2009. Stellar Customer Service: A Little Investment Goes a Long Way! Sometimes it costs to do business. I mean financial cost. You have heard the old adage, "It takes money to make money." This can often be true when it comes to customer service. I have two stories for you. Read each and tell me which one most resembles the way you do business? Quite a few years ago I purchased my first new car - a Saturn. However, I was not ready for a new car. I was incensed. I started using Saturn in ...

3

AMS Training: Anger: What Should I Do About It?

http://amstraining.blogspot.com/2008/04/anger-what-should-i-do-about-it.html

Friday, April 25, 2008. Anger: What Should I Do About It? Today we had a discussion about anger and what to do about getting angry. It is often called "anger management" and as a follow up to my thoughts on "time management," I wonder if the reason so many people get angry is due to lack of time . . . hmm. . ? Here, I will discuss my strategies for responding to my own anger, not anger in others. It; what we can do is. Manage our reactions to it. We may feel anger as a result of fear, hurt, apprehension,...

4

AMS Training: December 2007

http://amstraining.blogspot.com/2007_12_01_archive.html

Sunday, December 16, 2007. January 2008 - Retention Tips. It is up to. To find out which reward fits which rock star. Finally, for a more significant accomplishment, a day off or long weekend may be the perfect thank you. Food, Food, Food. Yes, it's true. People love to share a snack or meal with co-workers and friends. Breakfast on Thursday? How about a thank you luncheon at a nice restaurant with the supervisor, boss or CEO? Be creative. Appetites are unlimited. Teamwork can not be over rated. Arra...

5

AMS Training: New Boss, New Rules, New Team

http://amstraining.blogspot.com/2008/10/new-boss-new-rules-new-team.html

Friday, October 31, 2008. New Boss, New Rules, New Team. 1 Avoid across-the-board policy ultimatums. And some other choice phrases I won't repeat. Needless to say, there was immediate push back and the employees responded with defensiveness, sullenness, and the impression that this new person was going to make their lives miserable. 2 Hold a Meeting to Gain Buy-in. Employees want to know what is happening and why. Most important, they want to know the WIIFM. What's in it for me? 3 Get Employees Involved.

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Friday, June 19, 2009. Stellar Customer Service: A Little Investment Goes a Long Way! Sometimes it costs to do business. I mean financial cost. You have heard the old adage, "It takes money to make money." This can often be true when it comes to customer service. I have two stories for you. Read each and tell me which one most resembles the way you do business? Quite a few years ago I purchased my first new car - a Saturn. However, I was not ready for a new car. I was incensed. I started using Saturn in ...

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