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Delta Lloyd annual report 2013 - en

Report of the Executive Board. Report of the Supervisory Board. Full Annual Report 2013. Summary 2013 in Dutch. The gift of knowledge. Security, resilience and continuity. Financial returns and social rewards. Help for home owners. Learning from our mistakes.

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Delta Lloyd annual report 2013 - en | annualreport2013.deltalloyd.com Reviews
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Report of the Executive Board. Report of the Supervisory Board. Full Annual Report 2013. Summary 2013 in Dutch. The gift of knowledge. Security, resilience and continuity. Financial returns and social rewards. Help for home owners. Learning from our mistakes.
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1 previous reports
2 delta lloyd group
3 certainty
4 sustainability
5 financial statements 2013
6 general information
7 all highlights
8 customer satisfaction nl
9 operational result
10 financial literacy
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Delta Lloyd annual report 2013 - en | annualreport2013.deltalloyd.com Reviews

https://annualreport2013.deltalloyd.com

Report of the Executive Board. Report of the Supervisory Board. Full Annual Report 2013. Summary 2013 in Dutch. The gift of knowledge. Security, resilience and continuity. Financial returns and social rewards. Help for home owners. Learning from our mistakes.

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Delta Lloyd annual report 2013 - 1.13.3 Passing on the gift of knowledge

http://annualreport2013.deltalloyd.com/en/2013/1-report-of-the-executive-board/113-case-stories/1133-passing-on-the-gift-of-knowledge

Report of the Executive Board. Report of the Supervisory Board. Report of the Executive Board. Passing on the gift of knowledge. Profile Delta Lloyd Group. Executive Board Chairman’s message. Delta Lloyd in 2013. Our business in 2014. Insuring the future through wind energy. Helping small businesses make a big impact. Passing on the gift of knowledge. Security, resilience and continuity. Financial returns and social rewards. Secure your future: don’t become a ‘budget pensioner’. Help for home owners.

2

DeltaLloyd Jaarverslag 2012 - Verslag Raad van Bestuur

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Delta Lloyd annual report 2013 - 4.2.3 Customer Experience

http://annualreport2013.deltalloyd.com/en/2013/4-sustainability/42-putting-our-customers-first/423-customer-experience

Report of the Executive Board. Report of the Supervisory Board. Putting our customers first. Putting our customers first. Learning from our customers. Transparency of products and services. Reputation of Delta Lloyd Group. Customer centricity does not always lead immediately to higher customer satisfaction. However, measuring and improving customer satisfaction is crucial to realising our ambition to be a customer-centric business. Customer satisfaction in 2013. Open table in new window. Scale: 1 to 10).

4

Delta Lloyd annual report 2013 - 4.3.3 Responsible asset management

http://annualreport2013.deltalloyd.com/en/2013/4-sustainability/43-integrity/433-responsible-asset-management

Report of the Executive Board. Report of the Supervisory Board. Putting our customers first. Promoting a sustainable value chain. The process on improving our policy is ongoing. In 2013, we made the decision to stop investing in nuclear weapons. Joining peers in promoting sustainable investing. Our membership of corporate governance forum Eumedion allows us to join peers in mutual efforts to promote responsible investment and engage with portfolio companies and stakeholders to enhance the efficiency and ...

5

DeltaLloyd Jaarverslag 2012 - Verslag Raad van Bestuur

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