businessoverbroadway.com
Four Ways Big Data can Improve Customer Surveys | @bobehayes
http://businessoverbroadway.com/four-ways-big-data-can-improve-customer-surveys
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. Four Ways Big Data Can Improve Customer Surveys. May 4, 2015. 1 Have Clear Analytic Goals. Be sure to set clear goals for your analysis. Approach your data with a specific problem you are trying to solve and tailor analytics to solve that problem. Gener...In ca...
businessoverbroadway.com
Resources | @bobehayes
http://businessoverbroadway.com/resources
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. I regularly conduct research in the area of customer experience management. In my research, I have identified best practices in customer feedback programs, critiqued the Net Promoter Score, and developed better measures of customer loyalty. October 12, 2015.
businessoverbroadway.com
RAPID Loyalty | @bobehayes
http://businessoverbroadway.com/services/rapid-loyalty
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. Article on RAPID loyalty - click to download. Increasing customer retention/decreasing churn. From Business Over Broadway. ID Approach includes three easy-to-understand indices that assess three critical components of customer loyalty:. ID loyalty indices are u...
businessoverbroadway.com
Articles | @bobehayes
http://businessoverbroadway.com/resources/articles
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. Below is a list of articles on a variety of topics that range from customer feedback programs and customer loyalty measurement to employees' perception of empowerment and workplace safety. All articles are free for download. Paper reviews and critiques the Net ...
businessoverbroadway.com
Customer Relationship Diagnostic | @bobehayes
http://businessoverbroadway.com/services/customer-relationship-diagnostic
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. Customer Relationship Diagnostic: Product Details - Click image to download brochure. The health of the customer relationship. The CRD will help you:. Measure critical components of the health of the customer relationship. Satisfaction with customer experience.
businessoverbroadway.com
Services | @bobehayes
http://businessoverbroadway.com/services
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. Customer Experience and Loyalty Metrics. Business success starts with a solid understanding of the health of the customer relationship. The Customer Relationship Diagnostic (CRD) is a business intelligence solution that helps companies measure. Loyalty leading ...
businessoverbroadway.com
Four thing you need to know about your customer metrics. | @bobehayes
http://businessoverbroadway.com/know-your-customer-metric
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. Four Things You Need to Know about Your Customer Metrics. January 16, 2012. What Customer Metrics Do You Use? A successful customer experience management. This post will help formalize a set of standards you can use to evaluate your customer metrics. Customer m...
businessoverbroadway.com
In a Word: The Customer Sentiment Index | @bobehayes
http://businessoverbroadway.com/in-a-word-the-customer-sentiment-index
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. In a Word: The Customer Sentiment Index. March 2, 2015. Did you know that CSI can help you understand, in just one word, the health of your customer relationships? I recently presented this research at the Analytics Club MeetUp. Another way to measure customer ...
businessoverbroadway.com
Patient Experience and Patient Loyalty | @bobehayes
http://businessoverbroadway.com/improve-the-patient-experience-to-increase-patient-loyalty
Northwest Center for Performance Excellence. Customer Experience Big Data Analytics. CustomerVerse: Navigating the Words of Customer Feedback. Beyond the Ultimate Question. Customer Experience Management Program Diagnostic. FREE B.O.B. NEWSLETTER. Improve the Patient Experience to Increase Patient Loyalty. June 11, 2012. Last week, I wrote about the data that the Federal government is giving away for free. The Survey of Patients' Hospital Experience. This survey is known as HCAHPS. AHRQ) HCAHPS was creat...