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When it comes to Customer Service, my opinion is first impressions count. – Adam Payne

https://tcmuklimited.wordpress.com/2015/07/28/when-it-comes-to-customer-service-my-opinion-is-first-impressions-count

Improvement Through Knowledge Transfer. When it comes to Customer Service, my opinion is first impressions count. April 2014 (an old post but so relevant). Regardless that they may have seen through my made up deal (but I doubt that) they had done nothing to ensure my experience was great and I would keep them in my thoughts for a future purchase. Imagine how it could potentially affect their sales if I had named them in this article? And do you think I will ever go back? I am a pragmatic and innovative ...

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We’re different it won’t work here – Adam Payne

https://tcmuklimited.wordpress.com/2015/07/24/were-different-it-wont-work-here

Improvement Through Knowledge Transfer. We’re different it won’t work here. It’s was one of the most interesting presentations I’ve given regarding Operational Excellence and Problem Solving recently. The comments at the end we’re ones I have heard over and over again, We’re Different, it won’t work here! Is we’re different an excuse not try to improve? This got me thinking in one of my reflective moments, what is it that naturally creates this push back? So we have to ask ourselves. Then we must ask,.

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August 2015 – Adam Payne

https://tcmuklimited.wordpress.com/2015/08

Improvement Through Knowledge Transfer. The Productivity Puzzle and Lean. The interesting thing I have noticed recently are the articles beginning to appear regarding is Lean at a crossroads? Are we that uncomfortable with something that is not invented by us? Are we hiding behind the terms as an excuse not to change? Businesses are placing a lot of importance on Strategic Cost Saving and Quality. This is absolutely fundamental in Change for any business. Strategy and Performance Management, Poli...I bel...

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aptcmuk – Adam Payne

https://tcmuklimited.wordpress.com/author/aptcmuk

Improvement Through Knowledge Transfer. Applying Lean Principles to the Back Office (Manufacturing or Service). In today’s uncertain financial times it is becoming more and more imperative that businesses look at their activities and focus in on minimising unnecessary costs, reducing waste and improving inefficient procedures. How do we then start to optimise these processes? The answer is simply Apply Lean Principles . My approach has always been Analyse, Design, Implement and Sustain. Sales Customer Fa...

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Characteristics of High Performing Teams – Adam Payne

https://tcmuklimited.wordpress.com/2015/07/27/characteristics-of-high-performing-teams

Improvement Through Knowledge Transfer. Characteristics of High Performing Teams. They trust one another. They engage in unfiltered conflict around ideas. They commit to decisions and plans of action. They hold one another accountable for delivering against those plans. They focus on the achievement of collective results. July 27, 2015. July 30, 2015. Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). Here’s to a ...

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Adam Payne – Page 2 – Improvement Through Knowledge Transfer

https://tcmuklimited.wordpress.com/page/2

Improvement Through Knowledge Transfer. MAS and GA are No More But Don’t Stand Still. We are all probably aware that the Government cuts have left a hole where MAS and GA sat, but please do not stand still, you must make things happen. If you’re struggling with knowing what to do next, ask! There are a number of forums on linkedin, Facebook, professional connections that you can talk with and communicate with. I have seen and relied on the benefits of having those resources first hand. Membership shows t...

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Obeya “Performance Room” a powerful Visual Management Tool. – Adam Payne

https://tcmuklimited.wordpress.com/2015/07/30/obeya-performance-room-a-powerful-visual-management-tool

Improvement Through Knowledge Transfer. Obeya Performance Room a powerful Visual Management Tool. I’ve had a number of discussions regarding what I call Performance Rooms others call War Rooms (never really been keen on that expression but as long as the process is followed what does it matter) or the Japanese term Obeya Rooms . I will use Obeya in this article. The following is an overview to understand the theory behind it. The following are different types of Obeya Rooms (not limited to):. When develo...

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Productivity Improvements – Overall Equipment Effectiveness or OEE – Adam Payne

https://tcmuklimited.wordpress.com/2015/08/03/productivity-improvements-overall-equipment-effectiveness-or-oee

Improvement Through Knowledge Transfer. Productivity Improvements – Overall Equipment Effectiveness or OEE. OEE is one of the main measures I use within a Manufacturing Business, but it can be adapted to service as well. Does your production have bottlenecks you’re not aware of? Could one machine be dragging down the entire facility? Do you know if your equipment has excess capacity that could be easily and inexpensively tapped? How we make O.E.E work? Must be easy to use. All data must be accurate.

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July 2015 – Adam Payne

https://tcmuklimited.wordpress.com/2015/07

Improvement Through Knowledge Transfer. Obeya Performance Room a powerful Visual Management Tool. I’ve had a number of discussions regarding what I call Performance Rooms others call War Rooms (never really been keen on that expression but as long as the process is followed what does it matter) or the Japanese term Obeya Rooms . I will use Obeya in this article. The following is an overview to understand the theory behind it. The following are different types of Obeya Rooms (not limited to):. When develo...