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A Chatbot’s Anatomy of Wow!

http://www.nlinews.com/2012/a-chatbots-anatomy-of-wow

A Chatbot’s Anatomy of Wow! With this article I would like to give you a behind-the-scenes look at how a system like Elbot is enhanced with new capabilities. I’ll do this by walking through one of Elbot’s newer features: color learning. If you would like to try the feature before reading all the spoilers, please visit Elbot.com. And ask Elbot if he can learn. 1) check the safety net – user inputs that were not covered by anything in Elbot’s knowledge. 8221;, “How do you learn? 8221; These questions are a...

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Customer Service gone wrong

http://www.nlinews.com/2012/customer-service-gone-wrong

Customer Service gone wrong. I have recently been reading. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. It is not the first book to talk about how customer service can be used to gain competitive advantage. But the contrasts between the best practices recommended in the book and my recent dealings with one particularly dysfunctional customer service function could not be starker. I don’t know how many customers change address each day, but as the company concerned has 3...

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Six out of six ain’t bad

http://www.nlinews.com/2011/six-out-of-six-aint-bad

Six out of six ain’t bad. Natural language has been hitting the headlines recently and not all of it due to Siri. My current favorite is an internet lie detector. That hopefully one day will help check facts in articles. However, like with so many technologies, it’s finding the commercial element that will ultimately determine whether you’ll remember it in two years time or whether it joins the likes of Sinclair C5, Digital Audio Tape and Apple’s Lisa. Key to Artificial Solutions’ recognition in these aw...

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Capability, not Voice, impressed most at MWC

http://www.nlinews.com/2012/capability-not-voice-impressed-most-at-mwc

Capability, not Voice, impressed most at MWC. It’s just over a week since we finished at Mobile World Congress and I’ve had a bit of time to reflect on the conversations I had with people that dropped by for a chat at our two exhibition stands one located in the main section of Hall 2, the other in App Planet. There was also considerable interest from the developer community who were particularly keen to explore how they can embed NLI technology into third party apps. This demonstrates not just the g...

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Virtual Assistants on the verge of the Uncanny Valley

http://www.nlinews.com/2012/virtual-assistants-on-the-verge-of-the-uncanny-valley

Virtual Assistants on the verge of the Uncanny Valley. In robotics theory there is a famous notion called the uncanny valley. The uncanny valley basically explains that robots when gaining human-like features are being liked more and more, until a certain point when the robots become too human-like and cause discomfort. The sharp drop in likability is when people start describing a robot as creepy, and this drop is called the uncanny valley. Http:/ en.wikipedia.org/wiki/Uncanny valley. 8220;I’m sor...

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When software takes over from human decision-making

http://www.nlinews.com/2012/when-software-takes-over-from-human-decision-making

When software takes over from human decision-making. An iPhone 4S buyer is suing Apple for supposed failings in its Siri voice-activated assistant software. The dissatisfied user claims Siri often did not understand what it was being asked to do or would respond with the wrong answer. In litigation-happy US, these types of class-action consumer suits are common, of course, and the allegations of serious failings in the product have to be taken with a pinch of salt. One of the more controversial examples ...

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Consumer Devices

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Archive for 'Consumer Devices'. Will Bots Bring The Art Of Persuasion To Online Channels? With a carefully engineered UX Bots might just open up a world of opportunity to be persuasive. [.]. How NLI Solves that Pesky Issue of Apple Pay (and a few other problems besides). A new survey from Intelligent Voice says that 46% of people think that Apple oversold Siri’s voice capabilities. Forgetting for the moment that this actually only represents the views of 69 Americans, a minutely tiny number [.]. Thinking...

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Virtual Mind Games

http://www.nlinews.com/2011/virtual-mind-games

That brings us to Elbot, a sarcastic robot trying to comprehend the human way of life. With systems like Elbot we want to take the technology to the next level, to explore the huge potential open to us in the realm of entertainment systems. But once we leave the safe haven of self-contained subject areas, how can we cope with an infinite universe of inputs? How can we make a system responsive to everything? The theory of schemata described by Landman and Manis (1983) has two useful ideas for us:. Imagine...

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Nordic Disruption

http://www.nlinews.com/2011/nordic-disruption

In a recent release Gartner predicted its top ten disruptive technologies. For 2012. Amongst the expected and rather predictable media tablets, app stores and cloud computing, Gartner says that icons, menus and pointers will be replaced by mobile-centric interfaces such as gesture, voice and search. But voice isn’t everything. For it to be a successful method of interaction, voice needs an underlying intelligence. Headquartered in Sweden, Artificial Solutions is already altering expectations of how users...