atimpact.com atimpact.com

atimpact.com

Multichannel Contact Centre Based in Glasgow

Impact is a multichannel contact centre based in Glasgow, offering expert outsourced customer service and customer acquisition

http://www.atimpact.com/

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CONTACTS AT ATIMPACT.COM

Impact Results Ltd

Stephen Coia

20 Payne ●●●●●●●●●rt Dundas

Gl●●ow , Glasgow, G4 0LF

GB

44.1●●●●2000
su●●●●●@atimpact.com

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Impact Results Ltd

Stephen Coia

20 Payne ●●●●●●●●●rt Dundas

Gl●●ow , Glasgow, G4 0LF

GB

44.1●●●●2000
su●●●●●@atimpact.com

View this contact

Impact Results Ltd

Stephen Coia

20 Payne ●●●●●●●●●rt Dundas

Gl●●ow , Glasgow, G4 0LF

GB

44.1●●●●2000
su●●●●●@atimpact.com

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Multichannel Contact Centre Based in Glasgow | atimpact.com Reviews
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Impact is a multichannel contact centre based in Glasgow, offering expert outsourced customer service and customer acquisition
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2 customer acquisition
3 outbound contact services
4 customer service
5 customer response solutions
6 customer experience solutions
7 payment processing
8 customer retention
9 join our team
10 job vacancies
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Multichannel Contact Centre Based in Glasgow | atimpact.com Reviews

https://atimpact.com

Impact is a multichannel contact centre based in Glasgow, offering expert outsourced customer service and customer acquisition

INTERNAL PAGES

atimpact.com atimpact.com
1

Training

http://atimpact.com/training

Impact began life solely as an outsourced contact centre delivering customer service. However, we discovered that there was a disconnect between the service that our own customer service advisors were providing and the service from our client’s in-house and on-site staff. The customer experience was disjointed; they were not receiving a consistent service. At this point we began delivering the training that our own customer advisors were receiving to our clients to establish that consistency. Our operati...

2

CAREERS

http://atimpact.com/careers

The thing that we look to emphasise to new recruits at Impact is that we are not just looking to create jobs, we are looking to create careers. 70% of our management team, including our Operations Director, started their career working as a contact centre advisor. The roles we tend to have available are Customer Service Advisor positions. These are available in a range of fixed term and permanent roles as well as part time and full time positions. Please see below for any current vacancies. Handle custom...

3

Services - Customer Experience, Helpdesk, Membership Support and Services

http://atimpact.com/services

Customer experience and contact centre services and solutions. Regardless of the sector, channel, client or language, Impact’s mission is to consistently provide world class customer service and leave the customer with a genuinely positive experience. With contacts handled in multiple languages across numerous channels, Impact perform a variety of tasks including; order processing, order tracking and issue resolution. The range of channels on offer allows the customer to choose the way they want to commu...

4

Impact - UK Contact Centre - Call, Email, Live Chat, Social Media - Multi-lingual

http://atimpact.com/about

Formed in 1996 under the name Direct Call, Impact began life as a simple message taking service provider. At this time we were a 3 person enterprise. Fast-forward almost 20 years and the business now is unrecognisable from what it was then. What was once, literally, a back room outfit now operates from a 300-seat centre in the heart of Glasgow. Multi-lingual and multi-channel contact centre outsourcer. Operate 24/7, 365 days a year. Based in Glasgow city centre - 300 seat capacity.

5

Impact Blog

http://atimpact.com/blog

Member Experience and Engagement - Royal College of Midwives. Case study outlining the membership services Impact have delivered for the Royal College of Midwives. Posted April 20, 2016 by Impact. Black Friday Is it worth it. A look back at the consequences of last year's Black Friday and the lessons that can be learned from that when planning this year's Black Friday sales. Posted July 21, 2015 by Impact. What role does self-service have to play in customer service? Posted July 15, 2015 by Impact. The t...

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