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Organizational Assessments That Create Strategic Focus. Frederick W. Westfall, Ph.D. 15 Pebble Beach Drive. Shalimar, FL 32579. Quality Measurement Index ; (QMI). Click Here For More Information on The Quality Measurement Index (QMI). Click Here For A Sample QMI Feedback Report. Customer Satisfaction Measurement (CSMI). The Customer Satisfaction Measurement Index (CSMI) is a breakthrough tool available to help you achieve world-class customer satisfaction! Employee Satisfaction Measurement Index (ESMI).

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Organizational Assessments That Create Strategic Focus. Frederick W. Westfall, Ph.D. 15 Pebble Beach Drive. Shalimar, FL 32579. Quality Measurement Index ; (QMI). Click Here For More Information on The Quality Measurement Index (QMI). Click Here For A Sample QMI Feedback Report. Customer Satisfaction Measurement (CSMI). The Customer Satisfaction Measurement Index (CSMI) is a breakthrough tool available to help you achieve world-class customer satisfaction! Employee Satisfaction Measurement Index (ESMI).
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Assessment Technologies Plus | atplus.com Reviews

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Organizational Assessments That Create Strategic Focus. Frederick W. Westfall, Ph.D. 15 Pebble Beach Drive. Shalimar, FL 32579. Quality Measurement Index ; (QMI). Click Here For More Information on The Quality Measurement Index (QMI). Click Here For A Sample QMI Feedback Report. Customer Satisfaction Measurement (CSMI). The Customer Satisfaction Measurement Index (CSMI) is a breakthrough tool available to help you achieve world-class customer satisfaction! Employee Satisfaction Measurement Index (ESMI).

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Assessment Technologies Plus

http://www.atplus.com/csmi.htm

Customer Satisfaction Measurement Index (CSMI). The Customer Satisfaction Measurement Index (CSMI) is a breakthrough tool available to help you achieve world-class customer satisfaction. The CSMI is a custom designed evaluation package which provides you with current performance benchmarks and helps your organization set specific goals to move toward improved customer satisfaction. The CSMI is a four phased approach which leads to improved customer satisfaction. Briefly, these phases are:. First, with th...

2

Assessment Technologies Plus

http://www.atplus.com/sample.htm

To get started, simply call 1-850 609-8075. The Quality Measurement Index is available in the following versions, each with its own user database:. Separate databases are available for your specific needs. Organizational-unique" databases can be developed for comparisons among organizational units upon request. The QMI Feedback Report Provides:. Comprehensive illustrated tables of findings for each survey item. High and low scores breakout reports isolating specific area of success and weakness. The QMI]...

3

Quality Measurement Index® Survey

http://www.atplus.com/qmifb.htm

Quality Measurement Index Survey. A Fully Integrated Diagnostic Procedure. Actual reports include the latest revisions to the Baldrige Award criteria). Fred Westfall, Ph.D., 15 Pebble Beach Drive, Shalimar, FL 32579. Phone: 1-850 609-8075 FAX 1-850-609-8075. 2: Quality Measurement Index High and Low Score. 5: Category 1.0 Leadership. 6: Category 2.0 Information and Analysis. 7: Category 3.0 - Strategic Quality Planning. 8: Category 4.0 - Human Resource Development and Management. Managers and employees w...

4

Assessment Technologies Plus

http://www.atplus.com/esmi.htm

Employee Satisfaction Measurement Index (ESMI). The five critical areas leapt from the pages of the leading publications, seminars, conferences, and teachings in universities. Books such as Body and Sole: Profits with Principles, The Customer Comes Second The Invisible Assembly Line, The New Partnership, The 100 Best Companies to Work For in America, 1001 Ways to reward Employees, The Pursuit of WOW! Second to None: How Smart Companies Put People First,. How about creating freedom from bureaucracy so the...

5

The Baldrige/Quality System Survey

http://www.atplus.com/qss.htm

The Baldrige/Quality System Survey. Working Group Home Page. Click here to see the results of the 1992-1998 Quality System Survey Analysis. Click here to see where the QSS fits in the VA Suite of Evaluation Tools. Click here for a list of sites that have taken the QSS. The table below shows the number of VAMC facilities that have taken the QSS by year and number of responses:. Year QSS Was Taken. For information, send an email to. Or call 850 609-8075. Please be sure to check back.

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Bio of Frederick W. Westfall

http://spectrum.troy.edu/fwestfall/bio.htm

Frederick W. Westfall, Ph.D. Associate Professor, Troy University. 81 Beal Parkway, Fort Walton Beach, FL 32548. Phone: (850) 301-2128 [office]. Troy University - Lecturer, Sorrell College of Business. After retiring from my full-time ranked faculty position with Troy, I have returned as a contract Lecturer with the Sorrell College of Business where I will teach selected courses in Information Systems on an as-needed basis. Troy University - Global Campus Chair. Troy University - Southeast Region. As Ass...

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Assessment Technologies Plus

Organizational Assessments That Create Strategic Focus. Frederick W. Westfall, Ph.D. 15 Pebble Beach Drive. Shalimar, FL 32579. Quality Measurement Index ; (QMI). Click Here For More Information on The Quality Measurement Index (QMI). Click Here For A Sample QMI Feedback Report. Customer Satisfaction Measurement (CSMI). The Customer Satisfaction Measurement Index (CSMI) is a breakthrough tool available to help you achieve world-class customer satisfaction! Employee Satisfaction Measurement Index (ESMI).

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