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Australian Call Centre Answers

Tuesday, 1 March 2016. What does it look like? What does it mean in my organisation? When does it count? A good conference is one that gets you thinking long after you’ve left the building. The unstated theme of the LGPro#16 Annual Conference in Melbourne was rate capping – how to manage this? I listened to three people passionate about their mission – two on the podium and one in the audience – who were prepared to grapple creatively with LESS. I heard a similar story from the staff at One Tree Communit...

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Australian Call Centre Answers | australiancallcentre.blogspot.com Reviews
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Tuesday, 1 March 2016. What does it look like? What does it mean in my organisation? When does it count? A good conference is one that gets you thinking long after you’ve left the building. The unstated theme of the LGPro#16 Annual Conference in Melbourne was rate capping – how to manage this? I listened to three people passionate about their mission – two on the podium and one in the audience – who were prepared to grapple creatively with LESS. I heard a similar story from the staff at One Tree Communit...
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1 values driven business
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values driven business,i think so,posted by,kerrie mcleod,no comments,email this,blogthis,share to twitter,share to facebook,share to pinterest,labels business,customer service,leadership,zach tancinco,innovation for survival,they clearly didn't,tags
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Australian Call Centre Answers | australiancallcentre.blogspot.com Reviews

https://australiancallcentre.blogspot.com

Tuesday, 1 March 2016. What does it look like? What does it mean in my organisation? When does it count? A good conference is one that gets you thinking long after you’ve left the building. The unstated theme of the LGPro#16 Annual Conference in Melbourne was rate capping – how to manage this? I listened to three people passionate about their mission – two on the podium and one in the audience – who were prepared to grapple creatively with LESS. I heard a similar story from the staff at One Tree Communit...

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Australian Call Centre Answers: Work-Life balance is no zero-sum game

http://australiancallcentre.blogspot.com/2014/07/work-life-balance-is-no-zero-sum-game.html

Tuesday, 15 July 2014. Work-Life balance is no zero-sum game. Don’t you just love it when someone tells you something that you just know is right but you hadn’t actually put it into words before? A few years ago a breakthrough book by Daniel Goleman entitled Emotional Intelligence. On the effect of analytical thinking and social thinking on brain activity and how this relates to leadership in business advanced this discussion significantly for me. He cited a leadership study which showed a towering imbal...

2

Australian Call Centre Answers: SOCIAL MEDIA AS INNOVATION

http://australiancallcentre.blogspot.com/2015/05/social-media-as-innovation.html

Wednesday, 13 May 2015. SOCIAL MEDIA AS INNOVATION. At the recent LGPro Social Media Conference in Melbourne we received a mind-boggling overview of Telstra's social media marketing paradigm from their Executive Director Communications and Chief Social Officer, Jason Laird. (All credit to Jennifer Bartlett at Red Rebel Communications for organising this.) This presentation became the back drop to all discussion that followed on the theme 'Transforming the way we do business.'. Social media can be more ef...

3

Australian Call Centre Answers: July 2014

http://australiancallcentre.blogspot.com/2014_07_01_archive.html

Monday, 28 July 2014. CUSTOMER SERVICE DRIVES THE SWITCHERS. Research undertaken by independent research company Opinion Matters. 4-14 April 2014 with a sample size of 2,004 adults in Australia is worth considering for any business. We have to thank contact system provider NewVoiceMedia. For bringing this research to our attention. 10 key questions were asked. The key responses revealed the following. 46%: Didn’t feel appreciated as a customer. 38%: Staff unhelpful and rude. Waiting to be answered. About...

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Australian Call Centre Answers: April 2014

http://australiancallcentre.blogspot.com/2014_04_01_archive.html

Friday, 11 April 2014. New Privacy Principles and your Business. Last month there was a change to the laws concerning privacy in Australia and while the big end of town will have looked at this in detail, and it applies to private businesses with a turnover of $3 million or more, the core principles are something that all businesses operating in Australia should understand and respect. And if the Act now applies to you, take care that your business is compliant. To assess their impact on your business.

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Australian Call Centre Answers: July 2013

http://australiancallcentre.blogspot.com/2013_07_01_archive.html

Wednesday, 31 July 2013. Timely News on Lone Worker Welfare. HR Daily is a free eNewsletter that I often find has useful advice for employers. You need to go to www.hrdaily.com.au to subscribe, but I draw your attention to today's article by Lisa Berton, partner at Kemp Strang. The Work Health Safety Act. Is the thing to consider. You need to ask what is applicable to your business, your work situations. Do you have people working alone after business hours? Do they work in a remote area? We've produced ...

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The Well Done Difference. Live Answering and Messaging. When no one else will do it properly, there's us. From simple value messaging to critical, complex and important voice and data handling, Well Done can offer a competitive solution. Well Done operates contact centres in Australia and internationally, providing superior call centre support in Australia and call center solutions to the world. Live Answering and Messaging. Help Desk and WebAssist. Escalation and Emergency Support. Find us on Facebook.

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The Well Done Difference. You are here: Home. When you outsource your telephone calls to us on this service it's just like having your own receptionist handling your bookings - 24x7. We get the significant details about how you want your appointments booked and answers to common questions and book appointments to a common web calendar that you can also access so that there's no confusion or overlap. Multiple practitioners or clinics? Reminders or special requests? Donna Cook, Perpetual Movement.

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The Well Done Difference. You are here: Home. Escalation and Call Out Support. Well Done provides escalation support services for a range of companies in trades, IT, FM, transport and heavy industry, and consortia undertaking major infrastructure projects. We also support many clients in local, state and federal government. Whether we handle your escalation calls all of the time, or just after hours, our operators are briefed so that they can be effective members of your team. Live Answering and Messaging.

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The Well Done Difference. You are here: Home. WebAssist and Order Taking Services. Many companies now provide their customers web-enabled access their services, so the range of activities that can be handled on websites can go far beyond a simple business card, product brochure or self-service ordering. A national 24x7 telephone number provides a measure of reassurance to people browsing your website. On a. Help Desk and Back Office Services. Guide callers through a process or provide support;.

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The Well Done Difference. Careers at Well Done. Working at Well Done. Careers at Well Done. Well Done provides employees with the opportunity to achieve and succeed through regular performance discussions, and we recognize and reward employee achievements and performance. We also give our employees the opportunity to further their knowledge and skills through training and further career development opportunities. For general employment inquiries please complete our application form. Maintaining employee ...

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The Well Done Difference. Custom and Hosted Solutions. Raquo; Service Offerings. Custom and Hosted Solutions. Well Done International (WDI) has expertise in both sophisticated communications technology, and the delivery and management of complex contact centre services. We can offer commercial users and organisations in need of dedicated staff a wide range of support at competitive pricing. These services are all subject to discussion and negotiation and are tailored to individual clients. We can recruit...

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The Well Done Difference. You are here: Home. Well Done has a range of virtual reception services to suit different purposes and types of enterprises. Our simple services start with a low cost high quality message service and range to tailored general reception and booking services. We can also help you as your business grows and develops. Our complex services seamlessly follow through to order taking and CRM data entry, escalation, welfare and emergency management support. Live Answering and Messaging.

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Australian Call Centre Answers

Tuesday, 1 March 2016. What does it look like? What does it mean in my organisation? When does it count? A good conference is one that gets you thinking long after you’ve left the building. The unstated theme of the LGPro#16 Annual Conference in Melbourne was rate capping – how to manage this? I listened to three people passionate about their mission – two on the podium and one in the audience – who were prepared to grapple creatively with LESS. I heard a similar story from the staff at One Tree Communit...

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