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Authentic Customer Service

Authentic Customer Service is not just about "making the customer's day" - it's at least as much about finding ways, as a server, to make your own day. How do you tap your own style, your own unique voice as a server (and how does management support and help you do this), so that work becomes "more authentic, more human, more fun". Reach info and more for Majo John Madden, Ph.D., at the Authentic Customer Service web site link.

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Authentic Customer Service | authenticcustomerservice.blogspot.com Reviews

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Authentic Customer Service is not just about "making the customer's day" - it's at least as much about finding ways, as a server, to make your own day. How do you tap your own style, your own unique voice as a server (and how does management support and help you do this), so that work becomes "more authentic, more human, more fun". Reach info and more for Majo John Madden, Ph.D., at the Authentic Customer Service web site link.

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2 no comments

3 watch me work

4 more fun

5 internal customers

6 being acknowledged

7 older posts

8 at the deli

9 counter

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Authentic Customer Service | authenticcustomerservice.blogspot.com Reviews

https://authenticcustomerservice.blogspot.com

Authentic Customer Service is not just about "making the customer's day" - it's at least as much about finding ways, as a server, to make your own day. How do you tap your own style, your own unique voice as a server (and how does management support and help you do this), so that work becomes "more authentic, more human, more fun". Reach info and more for Majo John Madden, Ph.D., at the Authentic Customer Service web site link.

INTERNAL PAGES

authenticcustomerservice.blogspot.com

1

Authentic Customer Service: March 2009

http://authenticcustomerservice.blogspot.com/2009_03_01_archive.html

Sunday, March 29, 2009. The woman in the Earthfare deli had no problem with me taking her photo. But she said, "Don't just take our pictures - buy something from us so we can show you the kind of customer service we really can provide.". Posted by Majo John Madden. One sign that a team is really clicking is how much fun they are having. Posted by Majo John Madden. Posted by Majo John Madden. I really like the store where she works, but i wonder how much cheerleading she has gotten recently from her super...

2

Authentic Customer Service: May 2011

http://authenticcustomerservice.blogspot.com/2011_05_01_archive.html

Wednesday, May 04, 2011. Diamonds on the soles of their shoes. I think that tonight i came up with a juicy strategy for staying in a centered, present moment state at work. I can hardly wait to try this tomorrow. Posted by Majo John Madden. The zen of cash register. I'm grateful for seeing this so clearly - and for having a job that right now seems to provide clear and immediate feedback about my internal state. When I am centered in the moment, it's fun and easy; when I am off-center, preoccupied, n...

3

Authentic Customer Service: August 2008

http://authenticcustomerservice.blogspot.com/2008_08_01_archive.html

Sunday, August 03, 2008. Customer service as improv. Sometimes, when a customer has even a very minor transaction with us, they like to make just a little bit of small talk. And sometimes, when they do this, we have absolutely no idea what the hell they are talking about. And, to whatever extent we can figure out what they are talking about, we may absolutely not care. 8220;Wow.”. What’s a 6-volt battery? It feels like once upon a time I knew. Why is he telling me this? 8220;What’s a 6-volt battery?

4

Authentic Customer Service: September 2006

http://authenticcustomerservice.blogspot.com/2006_09_01_archive.html

Saturday, September 30, 2006. 8220;I’M DOING ‘JUST RIGHT’”. A stock-in-trade little conversation exchange at the gas station window is to ask people how they are or “are doing”. It was one of these little openers that stimulated the “Keeping It Human” article on my “Authentic Customer Service” web site. ( www.home.earthlink.net/ authenticcustomerservice/. 8221;, etc.) around this writing that I kind of think I need to do whatever I can to push ahead. Posted by Majo John Madden. Friday, September 29, 2006.

5

Authentic Customer Service: June 2005

http://authenticcustomerservice.blogspot.com/2005_06_01_archive.html

Monday, June 06, 2005. Hospitality: "Welcome to my store". I go to the local public library pretty frequently - in order to work someplace else than where I live, and because the computers there are a lot faster than mine. My style of customer service tends to be more upbeat, a little more towards the enthusiastic side. But today I found myself really admiring this woman's kind of customer service. It may not be exactly as much my style - and I probably could not pull it off quite like her - but ...

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Money – Real life in the checkout line

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Real life in the checkout line. About me and this blog. April 23, 2016. Is it a good thing to ask? When you are raising money for a good cause like the Our Voice sex abuse counseling center, one could make a case that you should ask everybody who comes through your grocery store check-out line. But this is not feasible or even desirable: asking takes energy, being turned down can take it out of you, and some people are better off not being asked. When they seem worried or angry or hurried. Sometimes we g...

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Wednesday, May 04, 2011. Diamonds on the soles of their shoes. I think that tonight i came up with a juicy strategy for staying in a centered, present moment state at work. I can hardly wait to try this tomorrow. Posted by Majo John Madden. The zen of cash register. I'm grateful for seeing this so clearly - and for having a job that right now seems to provide clear and immediate feedback about my internal state. When I am centered in the moment, it's fun and easy; when I am off-center, preoccupied, n...

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