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Ben Bradley’s B2B Marketing JournalBen Bradley’s B2B Marketing Journal. Wednesday, December 18, 2013. What do a boutique, a 5 and 10 store, and a enterprise technology company have in common? Every experience we have with every. If I buy something online and have a chat box pop up with a real human. Who has a great personality and delivers great customer service, I then expect that everywhere. If I shop and see highly relevant, personalized recommendations, I then expect that everywhere. I then expect that level of service everywhere.
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