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Barbara Khozam's Customer Service Blog | BAD Customer Service

BAD Customer Service

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Barbara Khozam's Customer Service Blog | BAD Customer Service | barbarakhozam.wordpress.com Reviews

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Company Policy Causes a Trip to the Emergency Room | Barbara Khozam's Customer Service Blog

https://barbarakhozam.wordpress.com/2014/03/13/company-policy-causes-a-trip-to-the-emergency-room

Barbara Khozam's Customer Service Blog. Games to Build Customer Service Spirit. How Emergency Room Delivers Exemplary Service. Company Policy Causes a Trip to the Emergency Room. March 13, 2014. Have you ever received horrible service that was based on a policy that made absolutely no sense in your situation? Was the policy in your case so far removed from common sense that it simply left you shaking your head in disbelief? Well, you’re not alone. It appears that we are training employees to be robots, t...

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How Emergency Room Delivers Exemplary Service | Barbara Khozam's Customer Service Blog

https://barbarakhozam.wordpress.com/2014/03/20/how-emergency-room-delivered-exemplary-service

Barbara Khozam's Customer Service Blog. Company Policy Causes a Trip to the Emergency Room. How Kindness Cures in Customer Service. How Emergency Room Delivers Exemplary Service. March 20, 2014. Stay in the moment. This is a continuation of last week’s blog about my mom’s trip to the Emergency Room http:/ wp.me/pFwfG-mK. From the moment I heard the voice on the other end of the telephone, I felt reassured and at ease. These caring and compassionate medical professionals turned a terrible Emergency Room e...

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On the front lines of customer service – how field reps represent | Barbara Khozam's Customer Service Blog

https://barbarakhozam.wordpress.com/2014/09/10/on-the-front-lines-of-customer-service-how-field-reps-represent

Barbara Khozam's Customer Service Blog. How Kindness Cures in Customer Service. On the front lines of customer service how field reps represent. September 10, 2014. Stay in the moment. It’s difficult to do both well and remain professional and courteous at all times, especially when a customer visit doesn’t go as planned and difficulties arise. What I’ve surveyed in successful and happy field reps is that they see their job as bigger than simply solving a one-time problem and more about. Smile and greet ...

4

How Kindness Cures in Customer Service | Barbara Khozam's Customer Service Blog

https://barbarakhozam.wordpress.com/2014/03/27/how-kindness-cures-in-customer-service

Barbara Khozam's Customer Service Blog. How Emergency Room Delivers Exemplary Service. On the front lines of customer service how field reps represent. How Kindness Cures in Customer Service. March 27, 2014. Stay in the moment. My mother has always said, Fill them with kindness. So, it’s no big surprise that this has been my motto my entire life. In support of my mother’s philosophy, recent data now proves the importance of kindness in customer service in healthcare. Here are a few statistics:. Strategie...

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Barbara Khozam's Customer Service Blog | BAD Customer Service

Barbara Khozam's Customer Service Blog. On the front lines of customer service how field reps represent. September 10, 2014. Stay in the moment. It’s difficult to do both well and remain professional and courteous at all times, especially when a customer visit doesn’t go as planned and difficulties arise. What I’ve surveyed in successful and happy field reps is that they see their job as bigger than simply solving a one-time problem and more about. Strategies that Turn it Around:. Smile and greet the cus...

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