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Notes from the President... | Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies

Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies

http://baybridgetech.wordpress.com/

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Notes from the President... | Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies | baybridgetech.wordpress.com Reviews
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Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies
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7 sensitivity analysis
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Notes from the President... | Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies | baybridgetech.wordpress.com Reviews

https://baybridgetech.wordpress.com

Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies

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Sensitivity Analysis: Shrinkage vs Profit | Notes from the President...

https://baybridgetech.wordpress.com/2012/02/27/sensitivity-analysis-shrinkage-vs-profit

Notes from the President…. Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies. Sensitivity Analysis: Shrinkage vs Profit. Did you ever think that shrinkage may affect your profitability? In this graph, we are holding everything constant, and only varying shrinkage (the same sort of graph that we saw with service level versus profit). In this case we hold all constant but shrink, and track the profitability of the sales center. Again we find a profit-maximization point! Next post →.

2

Sensitivity Analysis-Service Level vs Abandon Part 2 | Notes from the President...

https://baybridgetech.wordpress.com/2012/02/13/sensitivity-analysis-service-level-vs-abandon-part-2

Notes from the President…. Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies. Sensitivity Analysis-Service Level vs Abandon Part 2. About the last graph (pictured above): I think CenterBridge is still the only place in the whole workforce management space where abandons are forecasted and determined, as a function of the resource plan. In other words- we can figure out the marginal abandon rate: if I hire one more person, how many fewer abandons would we have? Enter your comment here.

3

Service Level versus Occupancy, And Ironclad Relationship | Notes from the President...

https://baybridgetech.wordpress.com/2012/01/23/service-level-versus-occupancy-and-ironclad-relationship

Notes from the President…. Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies. Service Level versus Occupancy, And Ironclad Relationship. Let’s talk graphs. I received my first big promotion when I was working for Northwest Airlines after I drew my first sensitivity analyses graphs- those graphs became the basis for all of the cool analysis graphs that CenterBridge provides. Each one has cool interpretations. And so you get a graph that looks like the one above. Now the dangerous part&...

4

Sensitivity Analysis: Service Level vs Profit | Notes from the President...

https://baybridgetech.wordpress.com/2012/02/20/sensitivity-analysis-service-level-vs-profit

Notes from the President…. Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies. Sensitivity Analysis: Service Level vs Profit. My favorite graph is service level versus profitability. In this graph, we vary service level by adding staff, and track the resulting profitability. For most revenue producing centers, you should see a shape like the graph below. There is a lot that goes into these graphs (and thank goodness I have CenterBridge to produce this one), but the concept is pretty st...

5

CenterBridge | Notes from the President...

https://baybridgetech.wordpress.com/centerbridge

Notes from the President…. Presented By: Ric Kosiba, President, Bay Bridge Decision Technologies. Provides fast and accurate analysis of the most common and complex contact center scenarios. Planners can develop weekly, monthly, annual, and multi-year planning scenarios for inbound phone, outbound phone, email, IM, casework and processing across the entire enterprise, including multiple sites across geographical regions. Hire and Staff Exactly:. Challenge service level goals and highlight when meeting tr...

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"The Bridge" | BBDT Newsletter | Page 2

https://bbdtnewsletter.wordpress.com/page/2

Newer posts →. July 18, 2011. We are super excited to hear what you’d like to talk about at this year’s CenterBridge Users’ conference! Please submit your session title and brief description by August 5. You can present solo, as part of a panel, any format you choose. You can even submit just a topic request! Send all submissions to amontgomery@baybridgetech.com. The conference is February 7 9, 2012 at the Talking Stick Resort in Scottsdale AZ. From the President :. Laura touches on this in her webcast.

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September 2011 | "The Bridge"

https://bbdtnewsletter.wordpress.com/2011/10/05/september-2011-2

November 2011 →. October 5, 2011. Planning for Multiple Contact Types, Email, Chat, Phone, and Back Office. Tuesday, October 25th, 2011. One of the benefits (or problems, depending on your point of view) with being good at your job is that you often get more jobs to do! Because of all of the good workforce managers have done, they’re being asked to do much more: produce capacity plans for, not only inbound calls, but back-office functions, instant messaging, outbound calls, and email. Over the last ten y...

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