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Sun Tzu and The Art of War: Avoid direct confrontations at all costs | CustomerThink
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Sun Tzu and The Art of War: Avoid direct confrontations at all costs. Aug 22, 2010 443 views. Ancient Chinese philosopher Sun Tzu is perhaps the earliest known business strategist. He is credited with authoring. The Art of War,. One of the best known and influential Chinese books on military strategy. His writings have had a significant impact of Chinese and Asian history and culture. Popular not just among military strategists,. The Art of War. Sun Tzu: The Art of War. Here’s the takeaway:. Patrick Lefl...
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Winning At Work! - Page 36 of 36 - Workplace Tips to succeed at work
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V1: Customer from Hell #9 – Buyer Remorse. March 26, 2013. The customer calls or returns to your place of business complaining bitterly that the product he purchased or service he contracted for was not at all what he wanted. …. V1: Coworker from Hell #9 – The User. March 26, 2013. You’ve seen her do it dozens of times: Turn on the charm whenever she wants something, then treat people as though they don’t exist once she has what she …. V1: Customer from Hell #8 – In Denial. March 26, 2013. March 26, 2013.
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This Is The Only Way To Win An Argument - Winning At Work!
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This Is The Only Way To Win An Argument. This Is The Only Way To Win An Argument. March 6, 2017. How do you win an argument? Simple. Don’t get in one in the first place. Yes, I realize this sounds simplistic and perhaps a little trite, but when it comes to interactions with customers, co-workers, employees and (especially) employers arguing is an absolute no-win proposition. THREE REASONS ARGUING IS POINTLESS:. 1 We’re Programmed To Win, Not Seek Truth. 2 We Trust Ourselves More Than We Do Others. Times&...
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There Is No Such Thing As A "Small" Customer - Winning At Work!
http://winningatwork.beldinggroup.com/no-thing-small-customer
There Is No Such Thing As A “Small” Customer. There Is No Such Thing As A “Small” Customer. April 12, 2017. One of our very first clients. Was a small shopping centre who was looking to provide some customer service training for its retailers. The manager had already contacted a larger training company, but had been told that the project was too small. Good news for us. We were, needless to say, pretty hungry and. Fast-forward 26 years (yikes, time flies! It’s a lesson we should never forget:. Shaun Beld...
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How To Win Over Customers Who Don't Trust You - Winning At Work!
http://winningatwork.beldinggroup.com/customers_who_dont_trust
How To Win Over Customers Who Don’t Trust You. How To Win Over Customers Who Don’t Trust You. February 23, 2017. Have you ever had a customer who just doesn’t quite seem to trust you? There is, unfortunately, no quick fix for building trust. Loss of trust is founded to a large extent by personal experiences, and it can only be built back by creating honest, positive experiences. There are three steps to beginning this process:. 1 Acknowledge and validate customers’ discomfort. Eg “I care about how ...
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That Coworker With Troubles At Home - Winning At Work!
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That Coworker With Troubles At Home. That Coworker With Troubles At Home. March 1, 2017. I suspect we’re all guilty. Here Are Two Things You Can Do. This particular type of coworker isn’t typically a bad person – it’s just someone who doesn’t understand that it’s inappropriate for people to bring their personal lives to work (and vice versa! The good news is that they will usually stop once they realize that they don’t have a sympathetic ear. 8221; or “I should get you to dictate this into a tape r...
winningatwork.beldinggroup.com
Customer service keynote speaker and best-selling author
http://winningatwork.beldinggroup.com/author/shaun_b83rq59i
There Is No Such Thing As A “Small” Customer. April 12, 2017. One of our very first clients was a small shopping centre who was looking to provide some customer service training for its retailers. The manager had already contacted a …. The Easily Irritated Customer. April 12, 2017. A reader from Nashville, Tennessee wrote in asking how to deal with the “Easily Irritated Customer.” She manages a retail store, and has one regular customer who always …. This Is The Only Way To Win An Argument. March 6, 2017.
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Alan See | CustomerThink
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Is Principal and Chief Marketing Officer of CMO Temps, LLC. He is the American Marketing Association Marketer of the Year for Content Marketing and recognized as one of the "Top 50 Most Influential CMO's on Social Media" by Forbes. Alan is an active blogger and frequent presenter on topics that help organizations develop marketing strategies and sales initiatives to power profitable growth. Alan holds BBA and MBA degrees from Abilene Christian University. Current Author Rank: 135. Mar 26, 2016 38 views.
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