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Ben Shute - Improving Customer Experience Through Social Media & Content

Improving Customer Experience Through Social Media & Content

http://www.ben-shute.com/

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Benjamin Shute

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Ro●●le , New South Wales, 2039

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be●@epitomemedia.com.au

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Benjamin Shute

PO B●●●●1055

Ro●●le , New South Wales, 2039

Australia

6141●●●●5459
be●@epitomemedia.com.au

View this contact

Benjamin Shute

PO B●●●●1055

Ro●●le , New South Wales, 2039

Australia

6141●●●●5459
be●@epitomemedia.com.au

View this contact

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Ben Shute - Improving Customer Experience Through Social Media & Content | ben-shute.com Reviews
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Improving Customer Experience Through Social Media & Content
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1 ben shute
2 about me
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5 photo patrick perkins
6 facebook
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9 social listening
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Ben Shute - Improving Customer Experience Through Social Media & Content | ben-shute.com Reviews

https://ben-shute.com

Improving Customer Experience Through Social Media & Content

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1

About Me - Ben Shute

https://www.ben-shute.com/about-me

Follow us on Twitter. Join me on Google Plus. Add me on Linkedin. So a little about me…. I’m Manager, Social Media at QBE, as well as being a consultant, blogger (obviously…), speaker, advisory board member and in past lives a digital strategist, advertising sales manager and media planner. I tend to blog about social media, content and customer service. In short, how to use all of these better to achieve business outcomes. At times I rant (as you’ll know if you follow me on Twitter. Tweets by @Ben Shute.

2

Is There Such A Thing As Extreme Customer Service?

https://www.ben-shute.com/2015/04/customer-service-extreme

Follow us on Twitter. Join me on Google Plus. Add me on Linkedin. Is There Such A Thing As Extreme Customer Service? April 23, 2015. I was at a shopping centre over the weekend and dropped by a store in the food court to grab coffee and something to eat. Stuck to the counter next to the register, facing the server, was a laminated sheet of paper titled “ Our Extreme Customer Service Policy. 8220; Under it were 4 simple points:. Customer service, or are they just the core tenets of service? So while they ...

3

4 Step Framework for Content Curation

https://www.ben-shute.com/2015/05/4-step-framework-for-content-curation

Follow us on Twitter. Join me on Google Plus. Add me on Linkedin. A 4 Step Framework for Content Curation. May 12, 2015. Any good content strategy is a mix of created and curated content, and in many cases, curated will be the dominant part of that. It plays an important part in building trust and authority in whatever business you’re in. While content curation is not just confined to sharing links on social channels, it perhaps the dominant method. It breaks down into four elements. 8211; I have a numbe...

4

Ben Shute - Page 2 of 14 - Social Media and Content Marketing, Customer Service and Better Business

https://www.ben-shute.com/page/2

Follow us on Twitter. Join me on Google Plus. Add me on Linkedin. Why Facebook’s Reactions Will Be A Game Changer. October 9, 2015. Facebook has today begun testing Reactions, their emoji based variants on the Like button. The Like button itself was a game changer when it was introduced, and along with the news feed, formed the foundation of how we now discover and interact with content from friends and publishers. The 6 new Facebook Reactions – and the little old Like button. What Facebook is doing thou...

5

Weekly Social Media and Content Round Up

https://www.ben-shute.com/2015/05/weekly-social-media-and-content-round-up-3rd-may

Follow us on Twitter. Join me on Google Plus. Add me on Linkedin. Weekly Social Media and Content Round Up – 3rd May. May 4, 2015. This week’s top social and content posts from my Twitter feed covered some interesting perspectives on social media including false economies and ROI, as well as brand building planning. How Click Farms Have Inflated Social Media Currency. This article was a really interesting look at fake likes and click farms. Quite a long read, but fascinating. Posted in Top Posts This Week.

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LINKS TO THIS WEBSITE

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Ben Shute - beBee

https://au.bebee.com/profile/ben-shute

QBE Insurance Australia and New Zealand. Manager, Social Media and Content. State of New South Wales. Consultant, blogger, speaker, advisory board member and in past lives a digital strategist and media planner. I blog about social media, content and customer service and how to use all of these to achieve business outcomes. I also own Moonshine BBQ, producing small batch hand crafted BBQ rubs. Manager, Social Media and Content. QBE Insurance Australia and New Zealand. October 2015 - at Present.

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