BLACKFRIAR.CA
Blackfriar Consulting inc. In Calgary, AbBlackfriar Consulting inc. Provides itsm consulting in Calgary and area to help you improve the delivery of your IT services for your business and customers
http://www.blackfriar.ca/
Blackfriar Consulting inc. Provides itsm consulting in Calgary and area to help you improve the delivery of your IT services for your business and customers
http://www.blackfriar.ca/
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Blackfriar Consulting inc. In Calgary, Ab | blackfriar.ca Reviews
https://blackfriar.ca
Blackfriar Consulting inc. Provides itsm consulting in Calgary and area to help you improve the delivery of your IT services for your business and customers
blackfriar.ca
Workshops
http://www.blackfriar.ca/workshops.html
Blackfriar’s mentoring services aim to help you take your role to the next level as well as the processes which you are responsible for. Initial review and strategy. One-on-one support which is business sensitive and confidential. All materials and templates as required. In an effort to improve the delivery of services, team workshops can be arranged to allow your teams to identify areas for improvement and roadmap strategies for improvement. Please contact me for details. Call us toll free:.
Home
http://www.blackfriar.ca/home.html
Like me to speak at your event, drop me a line. Sometimes asking the right questions is just as important in knowing the answers. Together we will evaluate your current state and look for areas of improvement from various perspectives to get a better picture for an overall strategy. Leveraging best practices together we will focus on the people, processes and technology that will enable your organization to improve the delivery of service to your customers, whether internal, external or both.
Consulting
http://www.blackfriar.ca/consulting.html
More often than not we are pulling reports which are canned out of a system which are not only not being reviewed but they are providing next to no value. This service gives practical guidance to help you leverage your data to make informed decisions as well as providing value you can see. Review of current reports to identify areas for improvement. Process inputs / outputs. Initial review and planning. Gap analysis and 'quick wins'. Road map based on recommendations. Call us toll free:.
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servicemanagementjourney.blogspot.com
Service Management Journey: Presentations
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A Practitioners Blog for Service Management. Change Management – What not to hear at CAB. Week after week the Change Manager in your organization hears all the excuses for why details may be lacking in your change records. Here is a lighthearted look at a few of my favorites, why we continue to see them and the remedies for what ails them. Need a longer rope? 8211; Avoiding Service Management Pitfalls. TFT Winter 2014 - What the Hell is IT Doing? Subscribe to: Posts (Atom). View my complete profile.
servicemanagementjourney.blogspot.com
Service Management Journey: BRMP Training - Business Provider Maturity Model
http://servicemanagementjourney.blogspot.com/2015/08/brmp-training-business-provider.html
A Practitioners Blog for Service Management. Tuesday, 4 August 2015. BRMP Training - Business Provider Maturity Model. For some time now I have been looking at taking the BRMP (Business Relationship Management Professional) course. For me scheduling was typically the constraint as I was moving about working with different clients. At the recent BRM Connect Conference sponsored by the. Module 1 Introducing BRM. This is broken down into three levels of maturity:. In the next level we start to get away from...
servicemanagementjourney.blogspot.com
Service Management Journey: March 2015
http://servicemanagementjourney.blogspot.com/2015_03_01_archive.html
A Practitioners Blog for Service Management. Monday, 30 March 2015. Why is Problem Management Failing You? I was recently looking in an online service management tool forum site and I saw a post entitled “Problem Management = Fail”. The caption obviously caught my eye and I looked to see the number of responses. There were 48, which isn’t a bad amount of feedback so I decided to see what the topic was about exactly as well as what people were commenting on. Problem does not need to be like a unicorn, alt...
servicemanagementjourney.blogspot.com
Service Management Journey: July 2015
http://servicemanagementjourney.blogspot.com/2015_07_01_archive.html
A Practitioners Blog for Service Management. Wednesday, 29 July 2015. Don't Paint a Rusty Car. A hammer is only as useful as the person wielding it. I have a friend, who by his own admission would be unable to nail two boards together without hitting his fingers more times than the nail. He understands this and gets help when this is required. Your initial assessment should include the following areas for consideration:. Get a sense of the current landscape. Gaze into the future. Build out a roadmap to d...
servicemanagementjourney.blogspot.com
Service Management Journey: December 2014
http://servicemanagementjourney.blogspot.com/2014_12_01_archive.html
A Practitioners Blog for Service Management. Tuesday, 16 December 2014. Communicating with your Business. A challenge that most people face no matter what line of business you are in is the ability to communicate effectively. There are countless books, articles and experts who will profess ways to improve upon the delivery of messages to an audience. My simple advice is to personally connect with the audience wherever you can. It all starts with talking with your business. Thursday, 11 December 2014.
servicemanagementjourney.blogspot.com
Service Management Journey: January 2015
http://servicemanagementjourney.blogspot.com/2015_01_01_archive.html
A Practitioners Blog for Service Management. Wednesday, 28 January 2015. Showing Service Management Value: Change Management. So far in this series we have reviewed the value of Incident and Problem. When we start to talk about the value of change management some might suggest that this process is a ‘must have’ as it seeks to control the successful implementation of changes to minimize any potential impact on the business. If you are asking this you are right on the money. This metric drives the inci...
servicemanagementjourney.blogspot.com
Service Management Journey: 12 Days of Business Continuity
http://servicemanagementjourney.blogspot.com/2015/08/12-days-of-business-continuity.html
A Practitioners Blog for Service Management. Wednesday, 5 August 2015. 12 Days of Business Continuity. After a recent #ITSMCrowd. Discussion I thought it would be interesting to put this into the “12 Days of Christmas” format - enjoy. To ensure continuity we need to prepare for:. 12 Feet of snow. An epic change that wiped out the tenth floor. Feel free to send me questions, comments or any other feedback. Ryanrogilvie or connect with me on. Subscribe to: Post Comments (Atom). View my complete profile.
servicemanagementjourney.blogspot.com
Service Management Journey: June 2015
http://servicemanagementjourney.blogspot.com/2015_06_01_archive.html
A Practitioners Blog for Service Management. Monday, 29 June 2015. Improving Knowledge Management when you are not a Knowledge Manager. Being a part of an IT team one would expect that we have a good grasp on knowledge management. The trouble is that there needs to be method to the madness for your knowledge. Considerations for how it is to be created, curated and consumed should be taken into account. 8220; WORN – Write Once Read Never. IT Operations or Application Managers. What was the issue? Everyone...
servicemanagementjourney.blogspot.com
Service Management Journey: Goal Setting and New Year’s Resolutions - 6 of one Half Dozen of the other
http://servicemanagementjourney.blogspot.com/2015/01/goal-setting-and-new-years-resolutions.html
A Practitioners Blog for Service Management. Monday, 5 January 2015. Goal Setting and New Year’s Resolutions - 6 of one Half Dozen of the other. It’s that time of the year again where we feel obligated to create New Year’s resolutions which we may or may not keep. These are a couple of tips that I have provided to ensure that your state at the end of the year isn’t 10 pounds heavier and smoking 2 packs a day. Feel free to share with me your tips on goal setting for a successful year. Showing Service Mana...
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Blackfriar Consulting inc. In Calgary, Ab
Drop me a line. Showing Service Management Value: Change Management. The Service Delivery Playbook. Feel free to give Ryan Ogilvie a call at 1.403-608-7382. For an informal chat to discuss your needs without obligation or by at ryanrogilvie@blackfriar.ca. Like me to speak at your event? To ensure that your improvements are lasting I work with your teams ensuring that they are in the drivers seat so that when we are done they can take your organization to the next level.
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Specialist primers, paints and woodcare since 1894. Choosing the right paint. Click on one of the images to the right to download one of our brochures. Find your nearest stockist of Blackfriar products. A Division of Tor Coatings Limited. Portobello Industrial Estate, Birtley. Registered No. 4503854. Sign up to the newsletter.
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BlackFriar Farm Updates
Equestrian Training Facility in Kingston Springs Tennessee. Monday, August 10, 2015. Look what came in the mail today! Sunday, August 2, 2015. The bird does Training! Having a blast developing my little Birdie. She's a HOOT! The Birds first Xrail January 31, 2014. The Bird, Move up to Training August 1, 2015 - River Glen. Ribbons From River Glen August 1 2015. Once again another big congratulations to Katherine Ethridge and Karen Golski for another show well done! Monday, July 13, 2015. From half broke j...
BlackFriar Farm
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