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3CLogic's Blog

Discover the latest trends facing the contact center space, including how to improve customer service, drive sales and marketing, enhance agent performance, and optimize internal operations.

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3CLogic's Blog | blog.3clogic.com Reviews
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Discover the latest trends facing the contact center space, including how to improve customer service, drive sales and marketing, enhance agent performance, and optimize internal operations.
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1 products and solutions
2 sales and marketing
3 overview
4 inbound
5 outbound
6 blended
7 solutions
8 business intelligence
9 quality management
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products and solutions,sales and marketing,overview,inbound,outbound,blended,solutions,business intelligence,quality management,first call resolution,remote agents,third party integrations,multichannel communication,dynamic scripting,reliability,finance
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3CLogic's Blog | blog.3clogic.com Reviews

https://blog.3clogic.com

Discover the latest trends facing the contact center space, including how to improve customer service, drive sales and marketing, enhance agent performance, and optimize internal operations.

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blog.3clogic.com blog.3clogic.com
1

3CLogic Blog | Latest Contact Center Best Practices | call center

http://blog.3clogic.com/topic/call-center

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Latest Contact Center Best Practices. 5 Ways to Decrease Call Abandonment. Posted by Rachel Brink. On Oct 14, 2016 9:18:21 AM. Decrease their call abandon rate? How to Reduce After Call Work Time (ACWT) in the Contact Center. Posted by Rachel Brink. On Oct 7, 2016 10:31:37 AM. Posted by Rachel Brink. On Sep 16, 2016 9:32:41 AM.

2

3CLogic Blog | Latest Contact Center Best Practices | call center software

http://blog.3clogic.com/topic/call-center-software

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Latest Contact Center Best Practices. Top 3 Key Takeaways from ServiceNow’s Putting Service First Report. Posted by Rachel Brink. On Aug 26, 2016 10:35:46 AM. ServiceNow recently released the findings of its Putting Service First. Guest Post: 6 Must Have Tools for SugarCRM Users. On Jul 26, 2016 9:22:49 AM. Posted by Rachel Brink.

3

3CLogic Blog | Latest Contact Center Best Practices | customer service

http://blog.3clogic.com/topic/customer-service

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Latest Contact Center Best Practices. 5 Ways to Decrease Call Abandonment. Posted by Rachel Brink. On Oct 14, 2016 9:18:21 AM. Decrease their call abandon rate? Infographic] Overcoming the Challenges of Multichannel Customer Care. Posted by Rachel Brink. On Sep 30, 2016 9:12:31 AM. Is no longer simply a means of competitive differe...

4

3CLogic Blog | Latest Contact Center Best Practices | crm integration

http://blog.3clogic.com/topic/crm-integration

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Latest Contact Center Best Practices. How Integrating Software Platforms Across Your Company Can Benefit Everyone. On Oct 18, 2016 11:07:26 AM. As a CRM and Marketing Automation expert, the advice we give out most at Epicom. Guest Post: 6 Must Have Tools for SugarCRM Users. On Jul 26, 2016 9:22:49 AM. Posted by Rachel Brink. Custom...

5

Why your business needs to offer self-service, yesterday

http://blog.3clogic.com/why-your-business-needs-to-offer-self-service-yesterday

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Latest Contact Center Best Practices. Why your business needs to offer self-service, yesterday. On Aug 12, 2015 12:03:04 PM. As it relates specifically to call centers, a customer service channel largely driven by live representatives, businesses have begun offering self-service tools via IVR menus. A few best practices:. A self-se...

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LINKS TO THIS WEBSITE

3clogic.com 3clogic.com

Auto Dialer Software | Predictive Dialer Software | 3CLogic

https://www.3clogic.com/products/call-center-predictive-dialer.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Your agents have enough on their plates when it comes to managing outbound campaigns, so why not simplify their ability to contact prospective customers? Less time spent between calls. More time spent generating sales and revenue. Inbound and Outbound Blending. Request Free Price Quote. Staying Ahead of the Game. Using statistical ...

3clogic.com 3clogic.com

Blended Inbound and Outbound Call Center Software | 3CLogic

https://www.3clogic.com/products/blended-call-center-solution.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Blended Call Center Solution. Tired of watching your agents twiddle their thumbs between calls? Wish your inbound and outbound teams could be more flexible depending on call volumes? Two birds. One Stone. Give your agents the power and flexibility to reach or be reached in any situation. View Inbound Software Demo. 3CLogic’s advanc...

3clogic.com 3clogic.com

Thank You for Downloading our WhitePaper

https://www.3clogic.com/resources/whitepapers/thanks-for-downloading-tolly-benchmark-study-report.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Thanks for your interest in:. Tolly Benchmark Study Report. Download Tolly Benchmark Study Report Here. We regularly update our website, whitepapers, and provide a monthly newsletter. Please follow us on Facebook, Twitter, and LinkedIn to read the lastest news about 3CLogic.

3clogic.com 3clogic.com

Partners | 3CLogic

https://www.3clogic.com/about/partners.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Our network is growing and we are always open to new partnerships. Interested? When you become a partner in 3CLogic’s ecosystem and refer our product to your clients, you are eligible for residual income, special partner benefits, and prominent placement on our website. Check Out Our Current Partners. Faya Business Systems Group.

3clogic.com 3clogic.com

Press Releases | 3CLogic

https://www.3clogic.com/resources/press-releases/index.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! There is a lot happening in the contact center industry and even more at 3CLogic. Stay on top of our latest news here! Federal Government Agency Implements 3CLogic Call Center Solution to Streamline Help Desk and Enhance Operational Insights. August 16, 2016. 3CLogic Leading Sponsor and Exhibitor at Call Center Week. June 21, 2016.

3clogic.com 3clogic.com

3CL Foundation | 3CLogic

https://www.3clogic.com/about/3cl-foundation.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! A 3CLogic, we support higher education and non-profits and want to help get your contact center get started with 5 free licenses. Just our way of saying thank you for everything you do. How do you benefit? Our software solution can be customized to integrate with any existing CRM software, so your contact database is easily and qui...

3clogic.com 3clogic.com

Executive Biographies | 3CLogic

https://www.3clogic.com/about/executive-biographies.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! A great business is nothing without a great team to lead and support it. Meet some of them! Denis Seynhaeve Chairman and CEO. Mark Whittle Chief Operating Officer. Gerry Preville Chief Financial Officer. Robert Killory Chief Innovation Officer. Sirish Bajpai Chief Technology Officer. As Chief Technology Officer, Sirish Bajpai works...

3clogic.com 3clogic.com

Inbound Call Center Software | Inbound Call Center | 3CLogic

https://www.3clogic.com/products/inbound-call-center-solution.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Inbound Call Center Solution. Keep pace with your Customers. Customer needs are always changing. Make sure you have the right tools and resources to keep up. View Inbound Software Demo. Inbound Call Center Features. Interactive Voice Response (IVR) Menu:. Automatic Call Distribution (ACD):. Call Recording and Playback:. Run a more ...

3clogic.com 3clogic.com

Call Center Software | Contact Center Solutions | 3CLogic

https://www.3clogic.com/index.php

Call Center / BPO. Do you want to know more? We’d love to hear from you! Speak with a live agent now! Don't feel like speaking with an agent? Chat with a live sales agent now! Communication as a Service. Discover the world’s leading call center software platform. Accelerate Sales and Marketing. Get in front of more leads and prospects faster. Monetize every interaction with advanced tools and unparalleled insights. Easily schedule follow-ups, nurture leads, and effectively drive sales. Learn more about it.

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