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Pricing - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/pricing

Choose from a number of pricing options, designed to meet a variety of needs. For the best value, choose from one of our bundles and get access to all three products, or choose the individual product that meets your needs. These prices are based on self-serve chat and inbound. For additional pricing on higher volumes please contact sales at: sales@bamboocricket.com. Bull; Email Marketing up to 25,000 outbound emails. Bull; Live Chat for one operator. Bull; Email Marketing up to 50,000 outbound emails.

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Executive Team - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/executive-team

Paul Westhorpe, Chief Executive Officer. Barbara Westhorpe, President. Barbara Westhorpe has a 15-year history in online marketing and serving e-marketing clients. She formed Bamboo Cricket in early 2006 to provide an online solution for processing of inbound email. Under her direction the company has expanded its offerings in 2007 to include live chat. As President, Barbara oversees operations and is committed to building long-term relationships with Bamboo Cricket’s customers.

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Email Marketing - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/email-marketing

Do you want to…. Communicate with your customers in a professional manner no matter your level of email marketing expertise? Easily increase your marketing return on investment? Instantly reach your customers and measure the results? Increase reader engagement by sending personalized messages and offers? Here’s the way it works. Bamboo Cricket Email Marketing breaks email down to four easy steps:. Import existing email lists or link to your CRM system. What does this mean to you? No matter your level of ...

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Live Chat - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/live-chat

Do you want to…. Really increase customer satisfaction? Give customers their preferred method to connect with you? Increase confidence in you brand, products and services? Help your customers make additional purchases? These days, customers expect the vendors they deal with to provide the best possible online customer service. Online chat is one easy and affordable way to expand your customer service offering. Over 20% of customers prefer live chat. Here’s the way it works. We provide the technology plus...

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About Us - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/about-us

Bamboo Cricket was formed in April 2006 with a mission to address online customer service utilizing chat and email. The Internet plays a powerful and increasing role for marketers in building awareness, building deeper relationships with existing customers and prospects, and in generating sales or supporting transactions. We like to say we put the contact back into “contact us”. Paul Westhorpe has a strong history in serving the online marketing industry with over 15 years experience in e-marketing.

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Inbound Email FAQ - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/support/inbound-email-faq

What is Inbound Email Management? How will processing inbound email benefit your company? Who manages the inbound email requests? Have your agents use our application as a self-serve solution or let us handle all the inbound replies on your behalf, worry free! Can I have Bamboo Cricket handle our inbound replies? How do I set up Inbound Email Management? You can go to the Inbound Email page: http:/ www.bamboocricket.com/email/, and sign up for a 10 day free trial. When you sign up, you will b...You shoul...

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Support - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/support

Support and Help documents for Bamboo Cricket products can be found right in the application’s Main home screen. Login to your account. Click “Learn More” to view / download PDF support documents. Find answers to frequently asked questions regarding our Live Chat and Inbound Email products. Please complete the form below and a member of our team will endeavour to get back to you as soon as possible. To contact us, please call:. 1-800-260-8050 or email: sales@bamboocricket.com.

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Email Marketing FAQ - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/support/email-marketing-faq

Why should I select Bamboo Cricket? The team at Bamboo Cricket has been in the email business since 1999. In 2006 we launched our Inbound Email Service as well as Live Chat and in 2011 Email Marketing was added to the mix. All three applications are focused around providing ‘Client Communications’ which are critical today. It isn’t just about blasting emails! How long does it take to setup my Email Account? Why do I need to talk to a Customer service representative? Hotmail, Netzero, AOL, and others to e...

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Anti-Spam Policy - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/support/anti-spam-policy

This policy is incorporated by reference into Bamboo Cricket’s standard End User Services Agreement, and all users of the Bamboo Cricket service must comply with this policy at all times. Recipients of email messages sent using the BambooCricket service are encouraged to report suspected violation of this policy by forwarding a copy of the received email to abuse@bamboocricket.com. Acceptable Use and Requirements for Bulk or Commercial Email. Policies and Best Practices. To contact us, please call:.

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Email Best Practices - Bamboo Cricket - Customer Service and Communication Tools Bamboo Cricket – Customer Service and Communication Tools

http://bamboocricket.com/support/email-best-practices

Only send emails to persons who have requested to receive them. This is critical and we cannot emphasize this enough. The sending of unsolicited email will get you blocked and negatively impact your deliverability and ultimately your campaign performance. Only include content relevant to the type of content the person has requested. Be consistent with your sending frequency. Pick a schedule, whether it is weekly, biweekly, or monthly and as often as you can stick to that schedule. Make the From Name for ...