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Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry

5 More Tips to Boost Engagement During New-Hire Training. Aug 13, 2015. In my last post, I offered five tips to reduce your new-hires’ training jitters, while increasing their knowledge retention and engagement. The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. 1. Give new-hires a sense of community within the. 9 Things My Latest Book on Employee Engagement Lacks. Aug 12, 2015. Aug 11, 2015. I rememb...

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5 More Tips to Boost Engagement During New-Hire Training. Aug 13, 2015. In my last post, I offered five tips to reduce your new-hires’ training jitters, while increasing their knowledge retention and engagement. The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. 1. Give new-hires a sense of community within the. 9 Things My Latest Book on Employee Engagement Lacks. Aug 12, 2015. Aug 11, 2015. I rememb...

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Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | blog.contactcenterpipeline.com Reviews

https://blog.contactcenterpipeline.com

5 More Tips to Boost Engagement During New-Hire Training. Aug 13, 2015. In my last post, I offered five tips to reduce your new-hires’ training jitters, while increasing their knowledge retention and engagement. The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. 1. Give new-hires a sense of community within the. 9 Things My Latest Book on Employee Engagement Lacks. Aug 12, 2015. Aug 11, 2015. I rememb...

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blog.contactcenterpipeline.com

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Mike Aoki | Contact Center Pipeline Blog

http://blog.contactcenterpipeline.com/author/mike-aoki

Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Posts by Mike Aoki. Http:/ www.reflectivekeynotes.com/. Mike Aoki is a popular conference speaker and seminar leader. His company, Reflective Keynotes Inc. Helps organizations improve their contact center sales, customer service and management skills. Being Your Personal Best as a Contact Center Leader. 10 Common Retention Mistakes. New Year’s Resolutions for Contact Center Managers. 7 Tips for Effective Upselling.

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Contact Center Pipeline Blog | Focused on the specific needs and challenges of the contact center industry | Page 2

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Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Cloud-based Solutions Need a Good SOW. The cloud is a strong contender for contact center technology today, and the market hype makes it look as simple as buying a mobile. When you think of brands that deliver service that wows customers, an automotive aftermarket parts and accessories business may not be the first thing. Quick Tip: How to Prevent Hiring Failures. Evaluate Frontline Job Candidates for Coachability.

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How Strong Is Your Foundation? | Contact Center Pipeline Blog

http://blog.contactcenterpipeline.com/2015/08/how-strong-is-your-foundation

Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. How Strong Is Your Foundation? FROM THE MARCH 2014 ISSUE. Illustration by John Melven. How strong is your frontline team in understanding these principles? Here’s a quick five-question quiz you can give your frontline team:. Can Erlang C or a derivative of Erlang C be used to calculate the average expected number of calls in queue for a given time interval? What factors affect the occupancy rate? A consulting and tra...

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Kathleen Peterson | Contact Center Pipeline Blog

http://blog.contactcenterpipeline.com/author/kathleen-peterson

Log into your account. A password will be e-mailed to you. Contact Center Pipeline Blog. Posts by Kathleen Peterson. Http:/ www.powerhouse1.com. Kathleen M. Peterson is the Founder and Chief Vision Officer of PowerHouse Consulting. Face the Music Call Yourself! According to TheFreeDictionary.com, face the music means to confront unpleasantness, especially the consequences of one’s errors. The precise origin of this idiom has been. Get the Show on the Road. The Road to Hell Is Paved with Good Intentions.

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5 Tips to Improve Engagement During New-Hire Training | Contact Center Pipeline Blog

http://blog.contactcenterpipeline.com/2015/08/5-tips-to-improve-engagement-during-new-hire-training

Log into your account. Contact Center Pipeline Blog. 5 Tips to Improve Engagement During New-Hire Training. FROM THE OCTOBER 2014 ISSUE. Illustration by Ben Biondo. 1 Welcome your new-hire agents to your contact center before they get there. 2 Set expectations before they arrive. One option to start off on the right foot is to include a mini-training package as part of their pre-employment welcome kit. What should be included in that kit? 4 Give new-hires a tour of the contact center on Day 1. Well, I ha...

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Contact Center Pipeline journal for contact center managers

http://www.contactcenterpipeline.com/CcpViewIndex.aspx

Index of All CCP Publications. Publication Index gives you instant access to our entire library of articles, whitepapers, reports and more from the contact center industry. This is the most complete online resource available anywhere. Browse the directory for your subjects of interest by choosing from the options below. Executive Talk Interview with JoAnn Morency. Contact Center Pipeline's Linda Harden sits down with JoAnn Morency, founding board member, NECCF, at the 2015 NECCF Vendor Forum. Contact Cen...

contactcenterpipeline.com

Contact Center Pipeline journal for contact center managers

http://www.contactcenterpipeline.com/CcpCurrIssue.aspx

Recognize your agents on a regular basis. 15 ideas for showing frontline staff how much you value their contribution. Getting Closer to the Customer. Customer satisfaction surveys offer valuable data, but delivering great service requires more than just one tool. Data Nirvana: Analytics in the Contact Center and Beyond. By Daniel Ziv and Paul Stockford. Incremental Changes Toward an Improved Customer Experience. Where can you start making changes that will improve customer experience? It may be summertim...

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5 More Tips to Boost Engagement During New-Hire Training. Aug 13, 2015. In my last post, I offered five tips to reduce your new-hires’ training jitters, while increasing their knowledge retention and engagement. The following are five additional ideas to ensure that new agents can make a successful transition from the training classroom to the contact center floor. 1. Give new-hires a sense of community within the. 9 Things My Latest Book on Employee Engagement Lacks. Aug 12, 2015. Aug 11, 2015. I rememb...

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