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Infinity CCS Blog | Contact Centre Solutions

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality. April 7, 2015. As Your Customers Ask for More, Here’s How to Deliver It with Less. February 23, 2015. December 22, 2014. Infini...

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Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality. April 7, 2015. As Your Customers Ask for More, Here’s How to Deliver It with Less. February 23, 2015. December 22, 2014. Infini...

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Infinity CCS Blog | Contact Centre Solutions | blog.infinityccs.com Reviews

https://blog.infinityccs.com

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality. April 7, 2015. As Your Customers Ask for More, Here’s How to Deliver It with Less. February 23, 2015. December 22, 2014. Infini...

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blog.infinityccs.com

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Infinity CCS Blog | 2015 February 23

http://blog.infinityccs.com/2015/02/23

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. As Your Customers Ask for More, Here’s How to Deliver It with Less. Consumers have fully embraced digital, any time, any place consumption and service. This article, which appeared in the NOA Yearbook 2015, looks at how companies can take advantage of this fact to provide better service at lower cost. February 23, 2015. Get more out of Infinity, subscribe to our newsletter. Infinity CSS and Webhelp proud to be #EngageAwards.

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Infinity CCS Blog | As Your Customers Ask for More, Here’s How to Deliver It with Less

http://blog.infinityccs.com/as-your-customers-ask-for-more-heres-how-to-deliver-it-with-less

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. As Your Customers Ask for More, Here’s How to Deliver It with Less. February 23, 2015. This article originally appeared in the National Outsourcing Yearbook 2015: download here. A Way Out of the Trash Compactor. In this article we will look at how outsourced service providers (OSPs) able to leverage the right technology can have a transformative impact on their clients’ businesses by facilitating omni-channel communication. As the g...

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Infinity CCS Blog | How to Cut Costs and Improve Quality

http://blog.infinityccs.com/how-to-cut-costs-and-improve-quality

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. How to Cut Costs and Improve Quality. December 22, 2014. In a recent survey on customer service carried out by the CCA Research Institute, respondents said their greatest challenges were improving quality and reducing cost to serve. You don’t have to be Einstein to work out that those two goals appear to be contradictory. But are they? Is it possible that customers’ changing expectations actually align with both goals? The move of s...

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Infinity CCS Blog | Back Office

http://blog.infinityccs.com/category/back-office

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. Infinity Designer is not just for creating call scripts and agent workflows. You can also create ‘mini-apps’ to automate lots of tedious manual tasks. With a simple drag-and-drop interface you can create powerful routines, query data sources and call webservices or APIs to build all kinds of business processes. December 22, 2014. Get more out of Infinity, subscribe to our newsletter. Infinity CSS and Webhelp proud to be #EngageAwards.

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Infinity CCS Blog | Newsletter 1

http://blog.infinityccs.com/category/newsletter-1

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. Infinity v4.3 launches January 2015. In early January 2015 we will be unveiling the latest version of Infinity. Contact your account manager to find out how to upgrade (for free). Infinity v4.3 refines and improves on lots of Infinity’s features, and introduces several new ones. December 22, 2014. Are you using Tiles for Infinity? This powerful feature was introduced in v4.0 and is popular with many Infinity users. December 22, 2014.

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blog.infinity.idv.tw

No Money No Honey

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Infinity CCS Blog | Contact Centre Solutions

Infinity CCS Blog Get In Touch: 44(0) 121 450 7830 info@infinityccs.com. The Advantages of Self-Service. The major cost of providing customer service is still human resources. So if we’re looking at cutting costs, what we’re really interested in is reducing Total Traffic Time (TTT) for voice calls handled by agents. Self-service gives us a way to do that while improving quality. April 7, 2015. As Your Customers Ask for More, Here’s How to Deliver It with Less. February 23, 2015. December 22, 2014. Infini...

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Infinity Custom Furniture | Real talk about real furniture.

You are using an insecure version of your web browser. Please update your browser! Using an outdated browser makes your computer unsafe. For a safer, faster, more enjoyable user experience, please update your browser today or try a newer browser. Real talk about real furniture. December 6, 2013. When you are making an investment on purchasing living room sets, there are a few things you should keep in mind. Foundation under the seat cushions must be made of eight way tied steel coil springs. However you ...

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Infinity Direct Blog | The Musings of the Infinity Staff

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Infinity Harbor Point, Stamford, CT

Apartment living in Stamford, CT. Your Team at Infinity. Super Duper Weenie H. There is nothing like a warm, sunny day and a. Find the Best Local . Original creations made by 100 juried artisans. Whether you work in midtown Manhattan or up in. 3 Fun End of Summer . Are you looking for an end of the summer destination. How to Make Antique . The homes at Infinity Harbor Point are spacious,. Super Duper Weenie Has the Area’s Best Hotdogs. August 15, 2015. By Infinity Harbor Point. Filed Under: Around Town.

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InfinityLimited – Random bits of stuff I found the need to write down.

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Infinity Luthiers Shop Blog | In progress shop builds, repairs, restoration and news.

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