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Mdash; 0 Responses. Maintaining the Advantages of Social Customer Care. When we think about how businesses use social media, our thoughts usually center on the marketing department. However, judging by the preferences of North American consumers, the reality is that social media is actually more heavily used as a customer care channel. A 2013 J.D. Power and Associates study. Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. With so many socially-active consumers willi...

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Mdash; 0 Responses. Maintaining the Advantages of Social Customer Care. When we think about how businesses use social media, our thoughts usually center on the marketing department. However, judging by the preferences of North American consumers, the reality is that social media is actually more heavily used as a customer care channel. A 2013 J.D. Power and Associates study. Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. With so many socially-active consumers willi...

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ThinkCX Blog | blog.thinkcx.com - Predictive Customer Intelligence | blog.thinkcx.com Reviews

https://blog.thinkcx.com

Mdash; 0 Responses. Maintaining the Advantages of Social Customer Care. When we think about how businesses use social media, our thoughts usually center on the marketing department. However, judging by the preferences of North American consumers, the reality is that social media is actually more heavily used as a customer care channel. A 2013 J.D. Power and Associates study. Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. With so many socially-active consumers willi...

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Predictive - ThinkCX Blog - Predictive Customer Intelligence

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Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. The proliferation of social media listening and monitoring platforms is a sure indication that business has embraced social media as a valuable communication channel for brands and their customers to exchange information, obtain and deliver customer service, and build relationships. Is your customer thinking about switching? ThinkCX mines and analyzes social media data for clues about your customers' impending actions.

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Notifications - ThinkCX Blog - Predictive Customer Intelligence

http://blog.thinkcx.com/tag/notifications

Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. The proliferation of social media listening and monitoring platforms is a sure indication that business has embraced social media as a valuable communication channel for brands and their customers to exchange information, obtain and deliver customer service, and build relationships. Is your customer thinking about switching? ThinkCX mines and analyzes social media data for clues about your customers' impending actions.

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Churn - ThinkCX Blog - Predictive Customer Intelligence

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Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. The proliferation of social media listening and monitoring platforms is a sure indication that business has embraced social media as a valuable communication channel for brands and their customers to exchange information, obtain and deliver customer service, and build relationships. Is your customer thinking about switching? ThinkCX mines and analyzes social media data for clues about your customers' impending actions.

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Archives - ThinkCX Blog - Predictive Customer Intelligence

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Please view our articles and let us hear your thoughts and questions in the discussion area below each post. We are all about learning and sharing how social media can be used to enrich the customer experience and deliver an ROI for brands that value engagement with their customers’ social communities. ThinkCX Raises $1 million Series Seed Financing. Maintaining the Advantages of Social Customer Care. Making the Leap From Social Monitoring to Social Churn Prediction. The Financial Case For Reducing Churn.

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Social Listening - ThinkCX Blog - Predictive Customer Intelligence

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Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. The proliferation of social media listening and monitoring platforms is a sure indication that business has embraced social media as a valuable communication channel for brands and their customers to exchange information, obtain and deliver customer service, and build relationships. Is your customer thinking about switching? ThinkCX mines and analyzes social media data for clues about your customers' impending actions.

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What If You Had. Was About To Leave? ThinkCX proactively identifies churners for more effective upstream retention. Get out in front of the wave with predictive customer insights that increase ARPU. Imagine knowing days, weeks, or even months in advance when one of your customers is ready to buy, switch or cancel! ThinkCX's advanced social intelligence solutions monitor the digital signals given off by your individual customers, and notify you well in advance of impending crisis or opportunity. Depends o...

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ThinkCX Blog | blog.thinkcx.com - Predictive Customer Intelligence

Mdash; 0 Responses. Maintaining the Advantages of Social Customer Care. When we think about how businesses use social media, our thoughts usually center on the marketing department. However, judging by the preferences of North American consumers, the reality is that social media is actually more heavily used as a customer care channel. A 2013 J.D. Power and Associates study. Mdash; 0 Responses. Making the Leap From Social Monitoring to Social Churn Prediction. With so many socially-active consumers willi...

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