askm-videos.blogspot.com
Making customers happy: April 2013
http://askm-videos.blogspot.com/2013_04_01_archive.html
Friday, 19 April 2013. Where there's a will. After nearly eight years married Matt and I have finally got round to making our wills. We went back to the solicitor who helped us through buying our house - Cartmell Shepherd. And what fantastic service they gave us. Prompt, friendly and plain English replies to our e-mails, and a partner who came into the office to see us on a Saturday morning twice - the second time with her husband so that he could act as our second witness. Links to this post. Are there ...
askm-videos.blogspot.com
Making customers happy: Brilliant service from a brilliant team!
http://askm-videos.blogspot.com/2012/11/brilliant-service-from-brilliant-team.html
Friday, 9 November 2012. Brilliant service from a brilliant team! S team answer the phone, "Hello, it's a brilliant day at Michael Heppell, [person's name] speaking, how can I help you today? That greeting, spoken in a sincere, friendly voice as if the person at the other end of the phone is really happy to be talking to you and genuinely cares about helping you, was all it took this morning to cheer me up. Why did I need cheering up? Now that is top service because she kept me in the picture. She re...
askm-videos.blogspot.com
Making customers happy: Where there's a will...
http://askm-videos.blogspot.com/2013/04/where-theres-will.html
Friday, 19 April 2013. Where there's a will. After nearly eight years married Matt and I have finally got round to making our wills. We went back to the solicitor who helped us through buying our house - Cartmell Shepherd. And what fantastic service they gave us. Prompt, friendly and plain English replies to our e-mails, and a partner who came into the office to see us on a Saturday morning twice - the second time with her husband so that he could act as our second witness. Follow me on Twitter. It doesn...
askm-videos.blogspot.com
Making customers happy: August 2012
http://askm-videos.blogspot.com/2012_08_01_archive.html
Sunday, 26 August 2012. I look after accounts for friends and family, which includes three limited companies. That means I need professional accounts production software to help make sure I put everything in the right place and comply with the Companies Act 2006 and other rules and regulations. By then I had a PC at home - it's my husband's actually but he lets me use it :-). And I'm now looking to switch from TaxCalc to PTP tax software as well, I think. PTP is all integrated and that saves a bucket...
askm-videos.blogspot.com
Making customers happy: Virgin Trains quiet coach a damp squib
http://askm-videos.blogspot.com/2012/11/virgin-trains-quiet-coach-damp-squib.html
Wednesday, 14 November 2012. Virgin Trains quiet coach a damp squib. I, like several of my contacts, was pleased when Virgin did not after all lose the West Coast Main Line franchise, because their trains are a lot more comfortable than First TransPennine's alternatives - and their customer service is better. At least that's what I thought. You're really not supposed to do that in the quiet coach. He came in to check tickets - and didn't say anything to the culprit about turning their music down. VirginT...
askm-videos.blogspot.com
Making customers happy: November 2012
http://askm-videos.blogspot.com/2012_11_01_archive.html
Wednesday, 14 November 2012. Virgin Trains quiet coach a damp squib. I, like several of my contacts, was pleased when Virgin did not after all lose the West Coast Main Line franchise, because their trains are a lot more comfortable than First TransPennine's alternatives - and their customer service is better. At least that's what I thought. You're really not supposed to do that in the quiet coach. He came in to check tickets - and didn't say anything to the culprit about turning their music down. VirginT...
askm-videos.blogspot.com
Making customers happy: Show me an honest review!
http://askm-videos.blogspot.com/2013/02/show-me-honest-review.html
Monday, 11 February 2013. Show me an honest review! Customer feedback is one of the most crucial tools in any business's box. After all, if your customers don't tell it like it is, how do you know if your product or service is actually making them happy? And genuine testimonials from existing customers are a very powerful tool to encourage new customers through your front door. The key word there is "genuine". The Guardian published a very insightful article. That's one beauty of the Feefo. Model, which ...
askm-videos.blogspot.com
Making customers happy: May 2013
http://askm-videos.blogspot.com/2013_05_01_archive.html
Friday, 10 May 2013. In praise of university for future business owners. Simon Dolan has put forward the case that a university degree is " a waste of time. For the "vast majority", and urges young people to start their own businesses instead of going to university. As a graduate myself, I'm bound to be biased. But here's why I feel university is a Good Idea for anyone interested in a business or professional career. Learning work and life skills. The confidence to be yourself. In a small class at school...
askm-videos.blogspot.com
Making customers happy: March 2013
http://askm-videos.blogspot.com/2013_03_01_archive.html
Friday, 1 March 2013. A touch too much? The BBC has posted a very interesting article. About when physical contact with work colleagues is appropriate. This highlights that there's a very definite spectrum of touch - ranging from the friendly squeeze of an arm when someone's unhappy, all the way through to an attempted grope by the watercooler, or worse. One school of thought says that all touch between colleagues should be avoided. I think that would be very sad indeed. Links to this post. What does hap...
askm-videos.blogspot.com
Making customers happy: A touch too much?
http://askm-videos.blogspot.com/2013/03/a-touch-too-much.html
Friday, 1 March 2013. A touch too much? The BBC has posted a very interesting article. About when physical contact with work colleagues is appropriate. This highlights that there's a very definite spectrum of touch - ranging from the friendly squeeze of an arm when someone's unhappy, all the way through to an attempted grope by the watercooler, or worse. One school of thought says that all touch between colleagues should be avoided. I think that would be very sad indeed. Subscribe to: Post Comments (Atom).
