bobfetter.blogspot.com

The Customer Experience

Tuesday, October 15, 2013. Today, more and more products are connected, in the sense that they have some kind of communications capabilities to provide their location and other telemetry such as health, usage and other key datum. These connected devices include smart phones and TVs, home automation and security products, and innovative new devices that are becoming increasingly common. And, this is happening both in the home and at the office. Key here is the notion of strategic lifecycle messaging. ...

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The Customer Experience | bobfetter.blogspot.com Reviews

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Tuesday, October 15, 2013. Today, more and more products are connected, in the sense that they have some kind of communications capabilities to provide their location and other telemetry such as health, usage and other key datum. These connected devices include smart phones and TVs, home automation and security products, and innovative new devices that are becoming increasingly common. And, this is happening both in the home and at the office. Key here is the notion of strategic lifecycle messaging. ...

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1 customer experience design

2 registration

3 engagement

4 e commerce

5 service

6 enhanced customer satisfaction

7 decreased support costs

8 posted by

9 bob fetter

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The Customer Experience | bobfetter.blogspot.com Reviews

https://bobfetter.blogspot.com

Tuesday, October 15, 2013. Today, more and more products are connected, in the sense that they have some kind of communications capabilities to provide their location and other telemetry such as health, usage and other key datum. These connected devices include smart phones and TVs, home automation and security products, and innovative new devices that are becoming increasingly common. And, this is happening both in the home and at the office. Key here is the notion of strategic lifecycle messaging. ...

INTERNAL PAGES

bobfetter.blogspot.com

1

The Customer Experience: October 2013

http://bobfetter.blogspot.com/2013_10_01_archive.html

Tuesday, October 15, 2013. Today, more and more products are connected, in the sense that they have some kind of communications capabilities to provide their location and other telemetry such as health, usage and other key datum. These connected devices include smart phones and TVs, home automation and security products, and innovative new devices that are becoming increasingly common. And, this is happening both in the home and at the office. Key here is the notion of strategic lifecycle messaging. ...

2

The Customer Experience: November 2009

http://bobfetter.blogspot.com/2009_11_01_archive.html

Monday, November 23, 2009. Trends, Implications and Solutions In Engagement Marketing. Over the past 12 months, we have seen a significant rise in interest surrounding “engagement” marketing, in direct correlation with the rise in interest surrounding Social Media Marketing. In continuous discussion with marketers and consumers, I have noticed several trends that are worth discussing. When you make an offer in Social Media, ensure that the link in that offer actually goes to the offer. Sounds simple ...

3

The Customer Experience: Behavioral Personas In the Mainstream

http://bobfetter.blogspot.com/2013/09/behavioral-personas-in-mainstream.html

Thursday, September 19, 2013. Behavioral Personas In the Mainstream. In the world of omni-channel offer optimization, we tend to devalue those who tout their demographic-based marketing plans. Why? So it was with a cheer that I read this recent. Article from the savvy Joe Mandese of MediaPost who explains how NBC News Digital is switching from a demographic-based ad targeting method to a persona-based one - in a system that uses consumer behavior within the digital news stream, no less. Because this move...

4

The Customer Experience: October 2009

http://bobfetter.blogspot.com/2009_10_01_archive.html

Thursday, October 29, 2009. The New Multi-Channel Marketing Database. Messaging and content management must be integrated directly, not over the wall. No longer should marketers cut lists to send to messaging partners. Messaging technologies such as email delivery can and should be integrated in real time to provide full marketing tactical control, as well as reduce overall cost of ownership. Friday, October 2, 2009. Social Media and Direct Marketing, Part Deux. Over the last several months, I have been ...

5

The Customer Experience: The New Multi-Channel Marketing Database

http://bobfetter.blogspot.com/2009/10/new-multi-channel-marketing-database.html

Thursday, October 29, 2009. The New Multi-Channel Marketing Database. Messaging and content management must be integrated directly, not over the wall. No longer should marketers cut lists to send to messaging partners. Messaging technologies such as email delivery can and should be integrated in real time to provide full marketing tactical control, as well as reduce overall cost of ownership. Subscribe to: Post Comments (Atom). View my complete profile. Http:/ www.minethatdata.blogspot.com/.

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bobfetter.blogspot.com

The Customer Experience

Tuesday, October 15, 2013. Today, more and more products are connected, in the sense that they have some kind of communications capabilities to provide their location and other telemetry such as health, usage and other key datum. These connected devices include smart phones and TVs, home automation and security products, and innovative new devices that are becoming increasingly common. And, this is happening both in the home and at the office. Key here is the notion of strategic lifecycle messaging. ...

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