servicemarketer.blogspot.com
Service Encounters Onstage: January 2011
http://servicemarketer.blogspot.com/2011_01_01_archive.html
Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Monday, January 31, 2011. Telefora experience delivers more effectively than their Super Bowl ad. I had completely forgotten that 2011 that Teleflora advertised in the Super Bowl in 2009 and 2010, which is to say that it hadn’t been effective, at least on me. The post-order process was full of assur...
justcoachit.com
“Extraordinary Women” Interview First Woman CEO and Conquering Life and Leadership Challenges – 3Q Leadership™ Blog
http://justcoachit.com/blog/2011/07/09/appearance-on-extraordinary-women
Drop Down Menu: Articles with a 3Q Edge. Career Transition & Development. Interviews & Podcasts. Irene’s Story: Against All Odds. Alexandra Levit’s Water Cooler Wisdom. Daniel Pink NYT & WSJ. Liz Kislik & Associates. Meghan M. Biro. James Strock: Serve To Lead. Jesse Lyn Stoner : Seapoint Center. Jone Bosworth: inCOURAGE Leading. Steve Gutzler and Leadership Quest. Management & Biz Strategy. Barry Moltz : Your Business Unstuck. Colonial Technology Development Co. Modern Life & Inspiration. July 9, 2011.
servicemarketer.blogspot.com
Service Encounters Onstage: August 2011
http://servicemarketer.blogspot.com/2011_08_01_archive.html
Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Tuesday, August 16, 2011. Great promise. Why are you hiding it? By now, most Starbucks. Regulars are aware of their quality guarantee. They’ll remake any drink that isn’t to the customer’s liking, free of charge. Marketing pros with a finance mind love this scenario, (it’s a form of slippage),...
servicemarketer.blogspot.com
Service Encounters Onstage: Credibility. Critical to all, but more so to some.
http://servicemarketer.blogspot.com/2011/10/credibility-critical-to-all-but-more-so.html
Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Saturday, October 1, 2011. Credibility. Critical to all, but more so to some. How credible does a service have to be in the eyes of its customers? It depends on what the service means to the people that use it. Imagine you visit the ecommerce portal for one of your most-used service experiences.
servicemarketer.blogspot.com
Service Encounters Onstage: October 2010
http://servicemarketer.blogspot.com/2010_10_01_archive.html
Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Monday, October 25, 2010. I want my “OpenTable” for appointed services. I need a haircut. People can gauge my mood by the height of my unkempt coiffe. (If you wonder whether this is possible, ask @Brainzooming. He’s seen done it.). While we’re at this, surely my dentist could also pick up on t...
servicemarketer.blogspot.com
Service Encounters Onstage: April 2011
http://servicemarketer.blogspot.com/2011_04_01_archive.html
Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Monday, April 25, 2011. Does a company's executive pay impact the service experience? Executive pay has been in and out of the headlines for some time now, but is there a consumer impact for companies involved? If you knew that CEO A received total cash compensation of 6.5M, while CEO B was paid...
iseedeadthinking.wordpress.com
the sheep reads… | I see dead thinking
https://iseedeadthinking.wordpress.com/the-sheep-reads
I see dead thinking. Reimagining shopper marketing, one old idea at a time. The sheep reads…. The sheep reads…. Here’s a few blogs or groups that the orange sheep. Considers to be at the “bleating edge” of marketing thinking:. While the sheep focuses on poking holes and asking you to ‘imagine instead’, Mike Brown helps with techniques and tools for changing your strategic thinking. Joseph Jaffe asked everyone to ‘Flip the Funnel’ and keeps pushing new ideas in marketing with each post. Error: Twitter did...
servicemarketer.blogspot.com
Service Encounters Onstage: February 2011
http://servicemarketer.blogspot.com/2011_02_01_archive.html
Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Saturday, February 26, 2011. When customer service help is unwanted. On Saturday mornings, before the rest of the house wakes up, I do my weekly bills. Just me, a semi-dark house, ample quiet, the first coffee of the day, no interruptions. Am I overreacting here? In a successful service encounter, t...
servicemarketer.blogspot.com
Service Encounters Onstage: March 2011
http://servicemarketer.blogspot.com/2011_03_01_archive.html
Every business is a service business. We apply the tools that make service businesses stronger through better strategy, innovation, marketing and day-to-day management. Thank you for joining the conversation. Sunday, March 27, 2011. How much work would you ask your customers to do? And brought, with my steak, to me for tableside grilling. The twist: I get to do the grilling myself, preparing my steak to my own desired doneness. Still, I’m always up for a new experience, and I trust my friend comple...
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