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Knowledge Transferred | Brian Lash's Personal Weblog | Brian Lash's notes on IT Leadership, Customer Experience Management, and the Tepper MBA

A (Slightly) Different Way to Calculate Net Promoter Score. Posted 1008 days ago ·. Tagged: Customer Experience Management. I spent some time today thinking about Net Promoter Score, which is a metric that’s at the heart of Customer Experience Management. I wrote about it in a post titled The Most Important Number in Customer Experience Management. But in a nutshell, it’s the percent of a company’s customer base comprised of promoters less the percent comprised of detractors:. Read on to learn how I made...

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Knowledge Transferred | Brian Lash's Personal Weblog | Brian Lash's notes on IT Leadership, Customer Experience Management, and the Tepper MBA | brianlash.com Reviews
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A (Slightly) Different Way to Calculate Net Promoter Score. Posted 1008 days ago ·. Tagged: Customer Experience Management. I spent some time today thinking about Net Promoter Score, which is a metric that’s at the heart of Customer Experience Management. I wrote about it in a post titled The Most Important Number in Customer Experience Management. But in a nutshell, it’s the percent of a company’s customer base comprised of promoters less the percent comprised of detractors:. Read on to learn how I made...
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1 net promoter
2 net promoter score
3 middot;
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5 excel hacks
6 excel tricks
7 top business schools
8 their products
9 enjoy
10 business school
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Knowledge Transferred | Brian Lash's Personal Weblog | Brian Lash's notes on IT Leadership, Customer Experience Management, and the Tepper MBA | brianlash.com Reviews

https://brianlash.com

A (Slightly) Different Way to Calculate Net Promoter Score. Posted 1008 days ago ·. Tagged: Customer Experience Management. I spent some time today thinking about Net Promoter Score, which is a metric that’s at the heart of Customer Experience Management. I wrote about it in a post titled The Most Important Number in Customer Experience Management. But in a nutshell, it’s the percent of a company’s customer base comprised of promoters less the percent comprised of detractors:. Read on to learn how I made...

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Mike Laba's Thought Combustion: Small Business Summit

http://mlaba.blogspot.com/2007/03/small-business-summit.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Tuesday, March 13, 2007. Wanted to spread the word on the Microsoft Small Business Summit. According to Microsoft, it is the largest virtual event for small business ever presented in the United States. Topics include sales and marketing, attracting new customers, retaining customers and tax tips and so on.

mlaba.blogspot.com mlaba.blogspot.com

Mike Laba's Thought Combustion: May 2007

http://mlaba.blogspot.com/2007_05_01_archive.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Wednesday, May 16, 2007. We will continue to breakdown the music industry into topics that we feel make great blog content. We will be looking to cover the emerging music scene in various geographical locations: Toronto, London UK, New York…. How to applyIf you feel qualified to write for one of the above t...

mlaba.blogspot.com mlaba.blogspot.com

Mike Laba's Thought Combustion: April 2007

http://mlaba.blogspot.com/2007_04_01_archive.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Tuesday, April 10, 2007. As we're getting closer to our 'live' date, I am finalizing our launch campaign - advertising, marketing and buzz strategy. I came across this announcement today at Inside Adwords. Outlining two somewhat significant changes that Google has made to Adwords. Second, they've modified w...

mlaba.blogspot.com mlaba.blogspot.com

Mike Laba's Thought Combustion: March 2007

http://mlaba.blogspot.com/2007_03_01_archive.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Wednesday, March 21, 2007. The frustrating wonders of ROI. Within Marketing, has there every been a more meaningful, yet useless acronym? I would say 'yet useless term', but I reserve that for the concept of 'impressions'. That's another blog entry entirely. Mitch Joel from Twist Image. Wrote on Trust and h...

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Mike Laba's Thought Combustion: b5media Music Channel

http://mlaba.blogspot.com/2007/05/b5media-music-channel.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Wednesday, May 16, 2007. We will continue to breakdown the music industry into topics that we feel make great blog content. We will be looking to cover the emerging music scene in various geographical locations: Toronto, London UK, New York…. How to applyIf you feel qualified to write for one of the above t...

mlaba.blogspot.com mlaba.blogspot.com

Mike Laba's Thought Combustion: December 2006

http://mlaba.blogspot.com/2006_12_01_archive.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Friday, December 08, 2006. In my dillusional thinking, I truly believe that College Radio is the most handsome and efficient vehicle for bringing fresh, progressive, re-invented and rockin' sounds to the finders. Wish I could write more but I gotta go. I don't want to, but I have to. View my complete profile.

mlaba.blogspot.com mlaba.blogspot.com

Mike Laba's Thought Combustion: The frustrating wonders of ROI

http://mlaba.blogspot.com/2007/03/frustrating-wonders-of-roi.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Wednesday, March 21, 2007. The frustrating wonders of ROI. Within Marketing, has there every been a more meaningful, yet useless acronym? I would say 'yet useless term', but I reserve that for the concept of 'impressions'. That's another blog entry entirely. Mitch Joel from Twist Image. Wrote on Trust and h...

mlaba.blogspot.com mlaba.blogspot.com

Mike Laba's Thought Combustion: The traffic process

http://mlaba.blogspot.com/2007/05/traffic-process.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Monday, May 07, 2007. The I say 'frustrating' because some of the best ideas you have will generate little result. Yet, some of the strangest and "I'm going to try this even though I know it won't generate much" tactics provide incredible results. Definitely, a rewarding adventure. Waterloo, Ontario, Canada.

mlaba.blogspot.com mlaba.blogspot.com

Mike Laba's Thought Combustion: Changes to Adwords

http://mlaba.blogspot.com/2007/04/changes-to-adwords.html

Mike Laba's Thought Combustion. This is my personal small business 'Thought Combustion' - the experiences and inspirations that I want to share with everyone, no one and one day down the road, myself. Tuesday, April 10, 2007. As we're getting closer to our 'live' date, I am finalizing our launch campaign - advertising, marketing and buzz strategy. I came across this announcement today at Inside Adwords. Outlining two somewhat significant changes that Google has made to Adwords. Second, they've modified w...

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Knowledge Transferred | Brian Lash's Personal Weblog | Brian Lash's notes on IT Leadership, Customer Experience Management, and the Tepper MBA

A (Slightly) Different Way to Calculate Net Promoter Score. Posted 1008 days ago ·. Tagged: Customer Experience Management. I spent some time today thinking about Net Promoter Score, which is a metric that’s at the heart of Customer Experience Management. I wrote about it in a post titled The Most Important Number in Customer Experience Management. But in a nutshell, it’s the percent of a company’s customer base comprised of promoters less the percent comprised of detractors:. Read on to learn how I made...

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