brianlee-healthcare.blogspot.com
Brian's Views: CCRC's, SNF's, and Elephants
http://brianlee-healthcare.blogspot.com/2011/08/ccrcs-snfs-and-elephants.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. CCRC's, SNF's, and Elephants. I told the story of how HCAHPS evolved from 'something I'd read about once or twice' (where the mindset of most in the room sat), to the current reality of Value-Based Purchasing and the reductions in DRG reimbursements to every hospital. You think this isn't your future too? We then moved on to some practical tips on ho...
brianlee-healthcare.blogspot.com
Brian's Views: CLS Continuing Care.com
http://brianlee-healthcare.blogspot.com/2011/05/cls-continuing-carecom.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. CLS Continuing Care.com. I'm pleased to announce the launch of our new web site at http:/ www.ClsContinuingCare.com. The service connects healthcare providers with long term care providers in the forum of ACO's, as well as provides a comprehensive service for improving the operations of the continuing care providers. Labels: CLS Continuing Care.
brianlee-healthcare.blogspot.com
Brian's Views: How NOT to spend too much on Quality Improvement
http://brianlee-healthcare.blogspot.com/2011/04/how-not-to-spend-too-much-on-quality.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. How NOT to spend too much on Quality Improvement. The financial imperatives of VBP are awakening hospital leaders to both vulnerabilities and opportunities in corners of their operation that have previously not been explored as quality improvement targets. Because quality improvement priorities are often well-known (through HCAHPS, internal patient s...
brianlee-healthcare.blogspot.com
Brian's Views: Create synergy to improve employee engagement.
http://brianlee-healthcare.blogspot.com/2010/09/create-synergy-to-improve-employee.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. Create synergy to improve employee engagement. It's a tough thing to achieve, but it's an unstoppable force when it finally gets moving. Synergy does amazing things. We recommend that sustainability be engineered into the design of your engagement plan, and consideration be given to hiring external coaches to help guide the synergy. Thanks for suppor...
brianlee-healthcare.blogspot.com
Brian's Views: A Bias for Action
http://brianlee-healthcare.blogspot.com/2011/07/bias-for-action.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. A Bias for Action. We strongly recommend using an action-tracking system (such as our GoalMaster system) to not only ignite by focus movement against patient dissatisfiers to maximize HCAHPS performance. GoalMaster will send the assignment to the COO before he/she even leaves the meeting! Labels: HCAHPS - focused action. Subscribe To Brian's Views.
brianlee-healthcare.blogspot.com
Brian's Views: The Importance of Explanations to your 'Overall' HCAHPS Scores
http://brianlee-healthcare.blogspot.com/2011/07/importance-of-explanations-to-your.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. The Importance of Explanations to your 'Overall' HCAHPS Scores. I read an excellent blog by Robert Heinlein recently, who discussed how HCAHPS scores could be raised with Patient Education. I agree with Robert that educating our patients - and managing their expectations - is an overlooked, and fundamental aspect of improving HCAHPS scores.
brianlee-healthcare.blogspot.com
Brian's Views: The 8-Hour Service Improvement Manager: Hour 1
http://brianlee-healthcare.blogspot.com/2011/05/8-hour-service-improvement-manager-hour.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. The 8-Hour Service Improvement Manager: Hour 1. The 8-Hour Service Manager is a new series, designed to help managers integrate service improvement into an already business day. Before you sit down at your desk and check emails, daily reports, and the general paperwork that keeps your job in motion.hit the floor! Connect with them on a personal level:.
brianlee-healthcare.blogspot.com
Brian's Views: The Case for Empowerment in the VBP Era
http://brianlee-healthcare.blogspot.com/2011/03/case-for-empowerment-in-vbp-era.html
A discussion of employee engagement, management development, HCAHPS, and value-based purchasing issues with Brian Lee, CEO of Custom Learning Systems Group. The Case for Empowerment in the VBP Era. You've heard about it for years now, and have likely even read cases about it in B-school. You may have even wondered how it might work for your hospital or continuing care facility. I'm talking about empowering your employees. Empowerment also requires maturity:. Bowen and Lawler, in their groundbreaking work...
clscontinuingcare.com
CLS Continuing Care – Keynote Presentation
http://www.clscontinuingcare.com/keynote.htm
HealthCare Service Excellence Conference. Patient Experience Thought Leadership. Our 17th Annual Conference will be held at the Hilton Long Beach in Long Beach, CA on February 6, 7, and 8, 2017. The National Symposium for HCAHPS Sustainability is on Feb 6. Visit www.healthcareserviceexcellence.com. Keynotes are offered to leading associations, corporations, or management retreats, and are presented by Brian Lee, CSP, CEO of Custom Learning Systems Group. more. Leading the Healthcare Reform Revolution.
SOCIAL ENGAGEMENT