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Effective Workplace Training: Bring Back Customer Service
http://workreadiness.blogspot.com/2010/11/bring-back-customer-service.html
Saturday, November 27, 2010. Bring Back Customer Service. Two of the first things to be cut in a struggling economy are training and customer service. Interestingly, both are viewed as costs but are, in reality, profit centers. I have written about training in depth, so in this blog I will concentrate on service. Remember the following "Jay Goldberg" truths:. People brag about getting low prices. People recommend when they receive excellent service. However, be aware that customer service is a science, n...