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Call Center Analytics | Businessintelligenze
https://businessintelligenze.wordpress.com/2011/03/02/call-center-analytics
BI needs for contact centers. March 2, 2011. Analytic tools equip call center managers with qualitative and quantitative information needed to manage this data. Call center analytics technologies can be segregated into four major categories. The most established of the group, analyzes data in CRM, call routing and business specific applications. An emerging technology that tracks agent behavior, records what applications they use and how they navigate their systems. Data is collected, a statistical model...
Cloud Computing for Call Centers | Businessintelligenze
https://businessintelligenze.wordpress.com/2011/02/18/cloud-computing-for-call-centers
Business Intelligence for Call Center Management. Contact Center Enterprise Analytics →. Cloud Computing for Call Centers. February 18, 2011. Cloud Computing as define is Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand. Cloud computing is important because it brings economies of scale, cost savings and numerous other benefits to every enterprise. Computer Telephony Integration (CTI) APIs provide developers with access to ...
Businessintelligenze | Innovate Intelligence | Page 2
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Newer posts →. Contact Centre Performance Measurement. February 15, 2011. Performance measurements in contact centers will vary from business to business. There isn’t a fixed set of metrics through which to evaluate a centre. One size doesn’t fit all. Call centre dashboards are also used by organizations to give instant snapshots of call centre efficiency, and provide performance metrics in the form of real-time trend graphs and ad hoc reports to aid in measuring call centre performance. The call cen...
March | 2011 | Businessintelligenze
https://businessintelligenze.wordpress.com/2011/03
Monthly Archives: March 2011. March 2, 2011. Analytic tools equip call center managers with qualitative and quantitative information needed to manage this data. Call center analytics technologies can be segregated into four major categories. The most established of the group, analyzes data in CRM, call routing and business specific applications. An emerging technology that tracks agent behavior, records what applications they use and how they navigate their systems. Data is collected, a statistical model...
About | Businessintelligenze
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BusinessIntelligenze helps decision-makers carry out BI delivered as Service in a sustainable competitive and advantageous way with a very high operational focus. We are a young and dynamic company aspiring to be a leading pure play world-class Business Intelligence and Analytics software vendor, providing companies with complete solution and services for their many analytical needs. Our Teams are locally accessible in India, USA and South Africa and includes senior Business Analysts. A solid commitment ...
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Businessintelligenze | Innovate Intelligence
March 2, 2011. Today’s contact centers generate more data than virtually any other part of the business. As a result, collecting and analyzing this data to more efficiently handle calls, retain customers and generate revenue for the company can become a daunting task. However, with the right analytic solutions, call center managers can derive intelligence from this massive amount of data in order to successfully solve business problems, reduce operational costs and improve overall performance. Data is co...
business intelligist – …a thought or two about Microsoft Business Intelligence
8230;a thought or two about Microsoft Business Intelligence. Optimizing Azure Analysis Services Partitions for Azure Data Warehouse External Tables. February 8, 2018. Recently, I had a chance to work with Azure Analysis Services (AS) sourcing data from Azure Data Warehouse (DW) external tables. Optimizing the processing of the Azure Analysis Services partitions to use with the Azure DW external tables is a bit different from working with the regular (physical) data tables, and I will discuss the. We have...
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