caidavies.me

Cai Davies | Designer

Hello, my name is Cai. I’m a London based Product Designer, working over at Carwow.co.uk. I’m a startup loving designer, who enjoys designing great products. Currently I help solve problems at Carwow.co.uk,. The easiest way for you to buy a new car online. Before Carwow, I previously have worked at Hassle.com. I have designed for screens, physical products and installations, including most recently an exhibition in the London Design Museum. The main reason for cleaners churning from the Hassle platform i...

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Hello, my name is Cai. I’m a London based Product Designer, working over at Carwow.co.uk. I’m a startup loving designer, who enjoys designing great products. Currently I help solve problems at Carwow.co.uk,. The easiest way for you to buy a new car online. Before Carwow, I previously have worked at Hassle.com. I have designed for screens, physical products and installations, including most recently an exhibition in the London Design Museum. The main reason for cleaners churning from the Hassle platform i...

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1 cai davies

2 contact me

3 about me

4 amp absolute radio

5 my work

6 hassle application funnel

7 helphassle com

8 cleaner performance

9 cleaner onboarding

10 dribbble

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cai davies,contact me,about me,amp absolute radio,my work,hassle application funnel,helphassle com,cleaner performance,cleaner onboarding,dribbble,twitter,email

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Cai Davies | Designer | caidavies.me Reviews

https://caidavies.me

Hello, my name is Cai. I’m a London based Product Designer, working over at Carwow.co.uk. I’m a startup loving designer, who enjoys designing great products. Currently I help solve problems at Carwow.co.uk,. The easiest way for you to buy a new car online. Before Carwow, I previously have worked at Hassle.com. I have designed for screens, physical products and installations, including most recently an exhibition in the London Design Museum. The main reason for cleaners churning from the Hassle platform i...

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caidavies.me

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Cai Davies | Designer

http://caidavies.me/work/hassle-cleaner-performance

Cleaner performance is one of the most important aspects of Hassle.com. Having great cleaners, who improve due to the feedback they receive is fundamental to our customers. Previously, we relayed feedback through the app only via customer ratings. We wanted to create a range of ‘scores’ out of 10 cleaners could view to enable a better understanding on how they can improve as a Hassle.com cleaner. Confirming bookings in advance. Responding to change requests. Responding to new booking. Testing, 1,2?

2

Cai Davies | Designer

http://caidavies.me/work/hassle-cleaner-onboarding

The main reason for cleaners churning from the Hassle platform is due to lack of engagement on the platform. Within the 248 hours, it was apparent that if cleaners didn’t get any cleans, they had a much higher chance of losing their interest on the platform. Upon seeing this, I decided we should go back to the first step of defining what the real problem was. It felt as if the ‘cleaner stats’, coupled with a plain text email wouldn’t solve the root problem we were trying to address engagement. We settled...

3

Cai Davies | Designer

http://caidavies.me/work/hassle-help

This feature was introduced to tackle the following problems:. Current FAQs were not. Hosted as separate ‘entity’. Structured, all FAQs were in one long list. Referenced consistently through the app. The focus of this feature was not to replace contacting Hassle.com, or to replace the great customer service team we have. Rather, this is to allow customers who would rather self serve online, before contacting our customer services. View my work on Dribbble. See what i’m tweeting. Contact me via email.

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Cai Davies | Designer

http://caidavies.me/work/hassle-application-funnel

Application funnel @ Hassle.com. The problem we faced to tackle in this iteration of the cleaner application funnel, was our bounce rate. With a bounce rate of 65%, though the conversion rate we had was suprisingly high, we felt there were certain ways we could improve that metric. A few problems we identified from the current landing page were:. No pictures/visuals of cleaners present (we have seen this as a success in Facebook advertising channels). Lack of 'focus' on benefits of Hassle.com. Before wir...

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Cai Davies | Designer

Hello, my name is Cai. I’m a London based Product Designer, working over at Carwow.co.uk. I’m a startup loving designer, who enjoys designing great products. Currently I help solve problems at Carwow.co.uk,. The easiest way for you to buy a new car online. Before Carwow, I previously have worked at Hassle.com. I have designed for screens, physical products and installations, including most recently an exhibition in the London Design Museum. The main reason for cleaners churning from the Hassle platform i...

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