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Online Advice on Call Center Strategies

Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution (FCR) is a measure that is in growing use by contact centres and is used by almost 60% of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70%, 80% or 90% from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so...

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Online Advice on Call Center Strategies | callcenter-guru.blogspot.com Reviews
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Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution (FCR) is a measure that is in growing use by contact centres and is used by almost 60% of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70%, 80% or 90% from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so...
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Online Advice on Call Center Strategies | callcenter-guru.blogspot.com Reviews

https://callcenter-guru.blogspot.com

Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution (FCR) is a measure that is in growing use by contact centres and is used by almost 60% of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70%, 80% or 90% from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so...

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Online Advice on Call Center Strategies: September 2009

http://callcenter-guru.blogspot.com/2009_09_01_archive.html

Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution (FCR) is a measure that is in growing use by contact centres and is used by almost 60% of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70%, 80% or 90% from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so...

2

Online Advice on Call Center Strategies: First call resolution

http://callcenter-guru.blogspot.com/2009/09/first-call-resolution.html

Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution (FCR) is a measure that is in growing use by contact centres and is used by almost 60% of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70%, 80% or 90% from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so...

3

Online Advice on Call Center Strategies: How to keep a team "Always ON"

http://callcenter-guru.blogspot.com/2009/09/how-to-keep-team-always-on.html

Online Advice on Call Center Strategies. Friday, September 4, 2009. How to keep a team "Always ON". The subject of employee engagement and motivation is not a new one but it is one that is important in keeping your team energised at all times. Resilience is the key to keeping your call centre staff engaged and ready to handle any situation in the most positive way. Here are some top tips to keeping up energy levels in your team:. Do you hire the right people? Do your teams have a sense of identity? Allow...

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Online Advice on Call Center Strategies

Online Advice on Call Center Strategies. Tuesday, September 8, 2009. First-contact resolution (FCR) is a measure that is in growing use by contact centres and is used by almost 60% of team leaders. Be cautious about how you extrapolate between sector or service types. FCR is a measure which should not be simply compared across sector or service types; average rates of 70%, 80% or 90% from industry surveys cannot be treated as representing best practice. The reasons for this are threefold. For example, so...

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