Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35+ years of industry knowledge and experience.
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Call Center Perspectives | callcenterperspectives.blogspot.com Reviews
https://callcenterperspectives.blogspot.com
Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35+ years of industry knowledge and experience.
callcenterperspectives.blogspot.com
Call Center Perspectives: Customer Service May Rule, But Rules In Customer Service Don’t
http://callcenterperspectives.blogspot.com/2015/05/customer-service-may-rule-but-rules-in.html
Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35 years of industry knowledge and experience. Friday, May 8, 2015. Customer Service May Rule, But Rules In Customer Service Don’t. Source: http:/ ift.tt/Q5Ea6w. The post Customer Service May Rule, But Rules In Customer Service Don’t. Subscribe to: Post Comments (Atom). 5 Questions for Cloud CRM.
Call Center Perspectives: Woolworths details 3-year strategy to become customer centric
http://callcenterperspectives.blogspot.com/2015/05/woolworths-details-3-year-strategy-to.html
Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35 years of industry knowledge and experience. Wednesday, May 6, 2015. Woolworths details 3-year strategy to become customer centric. Woolworths has detailed a three-year strategy which it claims will transform the organisation into a customer-first business and help neutralise its competitors.
Call Center Perspectives: Study: Retailers struggling with omnichannel shopping
http://callcenterperspectives.blogspot.com/2015/05/study-retailers-struggling-with.html
Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35 years of industry knowledge and experience. Thursday, May 21, 2015. Study: Retailers struggling with omnichannel shopping. CFI Group reported that the average shopping experience is no longer either in-store or online; it’s an interwoven process, and shoppers are finding flaws. Qualities of the...
Call Center Perspectives: Customer Experience | Why You Shouldn’t Hire a Customer Experience Manager
http://callcenterperspectives.blogspot.com/2015/05/customer-experience-why-you-shouldnt.html
Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35 years of industry knowledge and experience. Friday, May 15, 2015. Customer Experience Why You Shouldn’t Hire a Customer Experience Manager. Source: www.1to1media.com. Steps you can take today to improve your Customer Experience. #custexp #custserv #callcenter. Subscribe to: Post Comments (Atom).
Call Center Perspectives: This Startup Has a Customer Service Game Changer
http://callcenterperspectives.blogspot.com/2015/05/this-startup-has-customer-service-game.html
Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35 years of industry knowledge and experience. Thursday, May 7, 2015. This Startup Has a Customer Service Game Changer. This Founder Left a Job He Loved to Teckst. Source: www.alleywatch.com. Can Teckst replace calls to Customer Service with Texts? Subscribe to: Post Comments (Atom). Customer Expe...
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A list of top 50 Customer Service blogs by Blog Rank
http://www.blogmetrics.org/Customer_Service
The top blogs in one place. Top 50 Customer Service blogs. Add your blog to our list. Top 50 blogs in Customer Service Category. You can review blog Rank FAQs. Blog Rank uses over 20 different factors. To rank the blogs in any category. Some of the factors include:RSS membership, incoming links, Compete Alexa,and Technorati ranking, and social sites popularity [Learn more about our ranking logic. Customer Service Blogs: The ultimate rank. Customer Service Blogs: by Feedburner RSS membership*. Thoughts on...
indiancallcenter.wordpress.com
Thank you for calling, please hold, click | Outsourcing and Call Center Blog
https://indiancallcenter.wordpress.com/2007/12/03/thank-you-for-calling-please-hold-click
Outsourcing and Call Center Blog. 3 December, 2007. Thank you for calling, please hold, click. 8212; shamrin @ 23:57. Seth Godin writes in his blog today about an excruciating experience with PayPal. Reading through it I can’t believe there is anyone who doesn’t feel his pain – we’ve all been there. It also strikes me that while they are not alone, this is definitely an example of the intended customer service model for the PayPal-eBay-Skype group in my experience. 4 Comments ». Miserable experience with...
indiancallcenter.wordpress.com
India – Masters of Customer Service | Outsourcing and Call Center Blog
https://indiancallcenter.wordpress.com/2007/12/07/india-masters-of-customer-service
Outsourcing and Call Center Blog. 7 December, 2007. India – Masters of Customer Service. Filed under: Call Center. 8212; shamrin @ 10:08. So it just stands to reason that we are the world’s best, right? How does that sound? Are you buying it? Seth Godin is on a roll this week about customer service and call centers. In his piece called The discipline of one ring. 10 Comments ». So much for that theory…. 8212; 17 December, 2007 @ 2:19. Thanks for your comment. I think I will take a pass for now on your gr...
dairyofacallcentreguy.wordpress.com
Secret Diary of a Call Centre: Now on Kindle | The Secret Diary of a Call Centre
https://dairyofacallcentreguy.wordpress.com/2014/12/08/secret-diary-of-a-call-centre-now-on-kindle
Get me outta here! The Secret Diary of a Call Centre. Dispatches from the headset. Secret Diary of a Call Centre: Now on Kindle. December 8, 2014. As well as the print edition. Secret Diary of a Call Centre is now available on Kindle. This is 1.02 from amazon.co.uk. And is also available from amazon.com. I really hope that, whatever the format, you enjoy the book – it has certainly been a long time in the making! Diary of a Call Centre: Book of the Blog. Competition time. →. Leave a Reply Cancel reply.
dairyofacallcentreguy.wordpress.com
CG | The Secret Diary of a Call Centre
https://dairyofacallcentreguy.wordpress.com/author/neil80
Get me outta here! The Secret Diary of a Call Centre. Dispatches from the headset. Https:/ dairyofacallcentreguy.wordpress.com. The Call Centre – Inherently Good or Bad? February 13, 2015. So what about the call centre? Is it fundamentally good in nature, with the occasional outbreak of badness, or is it more fundamentally bad and will it always revert to type? We’ve heard before about the toxic call centre the place Niels Kjellerup described in 1999 as. A new senior manager however, has ushered in a new...
dairyofacallcentreguy.wordpress.com
Competitions | The Secret Diary of a Call Centre
https://dairyofacallcentreguy.wordpress.com/competitions
Get me outta here! The Secret Diary of a Call Centre. Dispatches from the headset. Following the release of the print. Versions of my book I will be running a number of competitions. For my first competition. I have an original version of the above artwork (or rather doodle) – inked by me. To win this just answer the following. What reason do I give for having to be careful when discussing the last call centre I worked in? To give you a clue it’s a piece of legislation. Leave a Reply Cancel reply. Enter ...
dairyofacallcentreguy.wordpress.com
Funniest Call Centre Moments | The Secret Diary of a Call Centre
https://dairyofacallcentreguy.wordpress.com/2014/12/23/funniest-call-centre-moments
Get me outta here! The Secret Diary of a Call Centre. Dispatches from the headset. Funniest Call Centre Moments. December 23, 2014. It’s not all grim in the call centre. Sometimes it can even be quite funny. Call centre humour can come in a variety of forms; bizarre calls, strange customers, headsets slipping off mid-call or agents falling off chairs. As part of the call centre interviews feature. Person calling to tell us they had just had a big poo. Jennifer TV and Telecoms since 2005. A colleague stan...
dairyofacallcentreguy.wordpress.com
The Book | The Secret Diary of a Call Centre
https://dairyofacallcentreguy.wordpress.com/the-book
Get me outta here! The Secret Diary of a Call Centre. Dispatches from the headset. So far I am glad to say the book seems to have been a success. It is available from Amazon as a traditional print version. Or as an e-book. As for the blog this will be continuing. Putting the book together has given me a fresh impetus and there are many things which I would like to write about. I have also, through personal circumstance become once more immersed in the world of the call-centre. Leave a Reply Cancel reply.
dairyofacallcentreguy.wordpress.com
Competition time. | The Secret Diary of a Call Centre
https://dairyofacallcentreguy.wordpress.com/2014/12/13/competition-time
Get me outta here! The Secret Diary of a Call Centre. Dispatches from the headset. December 13, 2014. Having finally managed the settings, until this coming Thursday the Kindle version of Secret Diary of a Call Centre will be available for FREE. I really hope you enjoy the book and if you do then, please feel free to leave a review! What reason do I give for having to be careful when discussing the last call centre I worked in? To give you a clue it’s a piece of legislation. Leave a Reply Cancel reply.
dairyofacallcentreguy.wordpress.com
The Call Centre – Inherently Good or Bad? | The Secret Diary of a Call Centre
https://dairyofacallcentreguy.wordpress.com/2015/02/13/the-call-centre-inherently-good-or-bad
Get me outta here! The Secret Diary of a Call Centre. Dispatches from the headset. The Call Centre – Inherently Good or Bad? February 13, 2015. So what about the call centre? Is it fundamentally good in nature, with the occasional outbreak of badness, or is it more fundamentally bad and will it always revert to type? We’ve heard before about the toxic call centre the place Niels Kjellerup described in 1999 as. But is the toxic call centre a corruption of the call centre, or is it it’s true self? It seems...
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callcenterperspectives.blogspot.com
Call Center Perspectives
Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35 years of industry knowledge and experience. Friday, October 7, 2016. Taylor Reach NPS Score 100. Customer Satisfaction is critical for the success of any organization, and Taylor Reach is no different. Each member of the team strives to delight our customers and exceed their expectations. Well ...
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