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Pipkins Inc. - Call center workforce management software for scheduling and forecasting your contact center agents.

Pipkins, Inc. - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Vantage Point provides the flexibility and advanced technology you need to manage your call center.

http://www.callcenterschedulingsoftware.com/

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Pipkins Inc. - Call center workforce management software for scheduling and forecasting your contact center agents. | callcenterschedulingsoftware.com Reviews
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Pipkins, Inc. - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Vantage Point provides the flexibility and advanced technology you need to manage your call center.
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Pipkins Inc. - Call center workforce management software for scheduling and forecasting your contact center agents. | callcenterschedulingsoftware.com Reviews

https://callcenterschedulingsoftware.com

Pipkins, Inc. - call center workforce management software (scheduling, forecasting). Pipkins produces the only workforce management system designed to provide answers to the most difficult call center forecasting and scheduling problems. Whether you have 3000 agents or just 30, Pipkin's Vantage Point provides the flexibility and advanced technology you need to manage your call center.

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1

Pipkins - Products (Workforce Management for Call Centers - scheduling, forecasting)

http://www.callcenterschedulingsoftware.com/products.aspx

The following advanced patented algorithms are used in all Pipkins scheduling and forecasting products. Correct modeling of queue sizes - allows for the prediction and limiting of the number and percent of busies. Modeling caller abandon rates - allows for the prediction and limiting of the number and percent of abandons. Calls handled, a complement of busies and abandons, can be used as a service level type. Accounts for indirectly occupied time of agents (bathroom breaks, supervisor queries, etc.).

2

Pipkins - Site map

http://www.callcenterschedulingsoftware.com/sitemap.aspx

What is Workforce Management? Phone: 44 (1709) 709800. 1 McBride and Sons Center Drive Suite #140. Chesterfield, MO 63005. Pipkins 2016 User Group Conference. Events Pipkins Will Be Attending. Frost and Sullivan West. San Francisco, CA. Pipkins, Inc. - 1 McBride and Son Center Drive, Suite 140, Chesterfield, MO 63005 Phone: (314) 469-6106 Email: info@pipkins.com.

3

Pipkins - Press Releases, Articles, and White Papers

http://www.callcenterschedulingsoftware.com/resources.aspx

Pipkins Migrating to Autotask. Pipkins is migrating its ticketing system to Autotask to help improve response time and make the process of submitting work tickets faster and easier. CIOReview Selects Pipkins for 20 Most Promising Contact Center Solution Providers 2015. Pipkins CIOReview Press Release (PDF file). Read CIOReview's Interview with Dr. Pipkins (page 46). 160; Pipkins 2014 User Group Meeting. May 12-15, 2014. Pipkins 2014 User Group Meeting May 12-15 2014 (PDF file). Promero, a leading reselle...

4

Pipkins Inc. - Call center workforce management software for scheduling and forecasting your contact center agents.

http://www.callcenterschedulingsoftware.com/default.aspx

Pipkins Inc The Next Generation of Accessibility. Sum of Squares - least sum of squares algorithm. By adjusting start/stop times and lunch/break times, the scheduler lowers the SSQ until the schedule is optimized for each time step. This method of assessing a schedules accuracy offers two advantages:. Because the differences are squared before summed, staffing excesses and deficiencies do not cancel each other as they would if they were simply added. New Tools to Solve an Old Problem. Pipkins is the only.

5

Pipkins - Technology and Business Partners

http://www.callcenterschedulingsoftware.com/partners.aspx

Technology and Business Partners. Phone: 44 (1709) 709800. 1 McBride and Sons Center Drive Suite #140. Chesterfield, MO 63005. Pipkins 2016 User Group Conference. Events Pipkins Will Be Attending. Frost and Sullivan West. San Francisco, CA. Pipkins, Inc. - 1 McBride and Son Center Drive, Suite 140, Chesterfield, MO 63005 Phone: (314) 469-6106 Email: info@pipkins.com.

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Pipkins Inc. - Call center workforce management software for scheduling and forecasting your contact center agents.

Pipkins Inc The Next Generation of Accessibility. Sum of Squares - least sum of squares algorithm. By adjusting start/stop times and lunch/break times, the scheduler lowers the SSQ until the schedule is optimized for each time step. This method of assessing a schedules accuracy offers two advantages:. Because the differences are squared before summed, staffing excesses and deficiencies do not cancel each other as they would if they were simply added. New Tools to Solve an Old Problem. Pipkins is the only.

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