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Call Center Lies | Call Center Zen
https://callcenterzen.wordpress.com/2010/05/28/call-center-lies
124; Comments RSS. Posted on May 28, 2010. I just read a newspaper article that made me quite angry. This article, available for a time on the Toronto Star web site. Tells the story of a call center that deceives customers into buying their product. Remember, one of the keys to “ethical upselling” is to be, well, ethical! So when I read this call center was lying to their callers, telling them they were calling from Calgary, Canada, instead of overseas, I was enraged! Filed under: Call Center Articles.
Call Centers Move from Overseas to U.S., Bringing Jobs – TIME | Call Center Zen
https://callcenterzen.wordpress.com/2010/04/07/call-centers-move-from-overseas-to-u-s-bringing-jobs-time
124; Comments RSS. Call Centers Move from Overseas to U.S., Bringing Jobs – TIME. Posted on April 7, 2010. I just read an excellent TIME magazine article describing how call center jobs are shifting back to America. But rather than being routed to traditional “brick and mortar” call center buildings, these calls are being routed to home based agents. Read the article and tell me what you think of this trend. It’s at: http:/ www.time.com/time/business/article/0,8599,1977027,00.html. When I have a question...
Training Workshops | Call Center Zen
https://callcenterzen.wordpress.com/training-workshops
124; Comments RSS. 1) “Sales Training for Call Center Agents”. Good service is not enough to ensure long term business viability. You need to seize opportunities to up-sell and cross-sell products and services. In this workshop, you will learn to:. Identify three key ideas behind a philosophy of “Sales through Service”. Transition from a service call to a sales call. Use questioning and active listening skills to determine the client’s needs. Handle objections and close the sale. Using a five step process.
Call Center News: Why Employees Leave | Call Center Zen
https://callcenterzen.wordpress.com/2010/08/05/call-center-news-why-employees-leave
124; Comments RSS. Call Center News: Why Employees Leave. Posted on August 5, 2010. I just read a great article called, “7 Reasons Why Employees Leave.”. The number one reason employees leave is due to a poor working relationship with their immediate supervisor. To become effective supervisors. This training involves three major areas:. 1) Coaching and leadership skills: how to give feedback, coach and motivate your agents. Filed under: Call Center Articles. Tagged: | Call center. Laquo; Call Center Lies.
Recommended Articles | Call Center Zen
https://callcenterzen.wordpress.com/recommended-articles
124; Comments RSS. Here are some examples of the tips and techniques from our call center training,. And presentation skills training. Workshops and motivational speeches:. 12 Tips to Improve Your Call Center Sales Results. 10 Tips to Create a Sales Focused Call Center. Gen Y Challenges Employee Training. 7 Questions to Ask Before Your Next Speech. You Don’t Have to Be Perfect, to Have an Impact. Do You Make This Mistake When Ending Your Presentations? Sales Presentations: The 7 Deadly Sins. Advice on ma...
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Call Center Zen | Training articles
124; Comments RSS. Our blog has moved! Posted on August 1, 2012. Our new blog is at:. Http:/ www.reflectivekeynotes.com/blog.html. Filed under: Call Center Articles. 124; Leave a comment. Call Center News: Why Employees Leave. Posted on August 5, 2010. I just read a great article called, “7 Reasons Why Employees Leave.”. The number one reason employees leave is due to a poor working relationship with their immediate supervisor. To become effective supervisors. This training involves three major areas:.
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