360connext.com
Content Shock and Content Ignition: A Conversation with Mark Schaefer
http://360connext.com/content-shock-content-ignition-conversation-mark-schaefer
Content Shock and Content Ignition: A Conversation with Mark Schaefer. I think intuitively we all accept we’re inundated with more information and content than anyone can actually process. But do you realize how fast this is building? In just a few years, the amount of information on the web is expected to increase 500%! How can anyone break through the noise? I had the great opportunity to discuss this and other ideas with Mark Schaefer. The podcast I co-host with Adam Toporek. Information density just ...
360connext.com
4 Ways to Prevent Lawsuits Through Customer Experience Insights
http://360connext.com/how-to-prevent-lawsuits-through-customer-experience-insights
4 Ways to Prevent Lawsuits Through Customer Experience Insights. There are plenty of legal risks that could become serious problems within your business. These legal risks include many points that relate to complaints about misrepresentation or items that are not working as well as possible or even issues relating to injuries and other common threats. These problems can be serious issues! But if you understand what you can do with regards to customer experience insights,. You need to respond to problems ...
360connext.com
Closing the Customer Experience Gap With Mobile
http://360connext.com/closing-the-customer-experience-gap-with-mobile
Closing the Customer Experience Gap With Mobile. I recently had the opportunity to attend San Diego’s Next Generation Customer Experience. Conference and present a session on the role of mobile in closing the gap in customer experience. Yet, as I glanced over the list of attendees and speakers, I couldn’t help but notice the lack of attention given to mobile as a channel. And I think this is typical of how most view the customer experience. Why is this such bad news for your brand? When customers seek yo...
360connext.com
Digital Moments of Truth: Are You Mapping the Micro?
http://360connext.com/digital-moments-of-truth-mapping-the-micro
Digital Moments of Truth: Are You Mapping the Micro? How do you know if your customer experience is working? Analytics and data tell you. If the numbers go up, then you can believe things are working, right? And if the numbers tell you a different story, then you better shape up your experience. 8220;Data only collects information it’s designed to gather.”- @jeanniecw. There are many things that get in the way of understanding your customer’s journey. Not getting into the micro moments. Is it a living to...
360connext.com
5 Ways Kimpton Builds Great Customer Experiences
http://360connext.com/5-ways-kimpton-builds-great-customer-experiences
5 Ways Kimpton Builds Great Customer Experiences. As readers of 360Connext are aware, microinteractions help form an integral part of any customer experience. Microinteractions. Are those little parts of the customer experience, often overlooked by organizations, that can have a big impact on the customer’s experience, such as the phrasing of an email, the verbiage on a sign, or the greeting an organization uses when answering the phone. Held a team retreat at Kimpton’s Vero Beach Hotel and Spa. The firs...
360connext.com
Speaking - Customer Experience Consulting
http://360connext.com/speaking
Jeannie sharing her passion and expertise at TEDx. To book Jeannie for your next event. Jeannie’s speaking style. Is personable, authentic, without gimmicks. But with passion, energy. And appropriate touches of humor. Much of her work is around getting business to have a more human approach and to treat customers, users, and employees as humans. She brings that same humanity. Listen to Jeannie’s interview on Game Changers! Jeannie has been featured in:. And many more…. CXI Digital Experience Topics.
360connext.com
Blog - Customer Experience Consulting
http://360connext.com/blog
What is the Meaning of Quality to Customers? Quality is an interesting word. We toss it around when discussing products, describing them as “high quality” or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is the definition. character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.” OR “high […]. Tagged With: customer service. Your Process Flows Don’t Know Jack! Tagged With: Customer Experience. Content con...
360connext.com
Tapping Into Real-Time Customer Input
http://360connext.com/tapping-into-real-time-customer-input
Tapping Into Real-Time Customer Input. Have you ever struggled with how you can listen better to your customers? What if you have lots of them? What if they love your product enough to be passionate about sharing feedback? It can be a challenge to not only hear the feedback, but to then dispense it to the right groups within your organization. I was thrilled to have the opportunity to interview Amy Jackson, Senior Director of Brand Strategy and Consumer Marketing for TripIt. Crack The Customer Code.
360connext.com
About Us
http://360connext.com/about
Magical Customer Experiences Are Not Magic At All. How do we help our clients with it? And why should you care? Customer Experience Investigation is not for the faint of heart. Want to hear more about it? Here is a clip from Jeannie’s interview with Gary Arakelian from the Playmakes Spotlight of Chicago radio station WIND’s Game Changers radio show. In this clip, Jeannie explains what CXI really is and how it can help your company. Listen to the full interview below. Sometimes we hear from business execu...
SOCIAL ENGAGEMENT