383project.com
383 - Cornerstone Case Study - 383
http://383project.com/work/cornerstone
Helping Cornerstone define and launch a new business model in the men’s shaving category. Cornerstone approached 383 with a vision to sell razors and men’s shaving products on a regular, flexible subscription over the internet. As well as working out the design and technology requirements, we collaborated with Cornerstone on defining the customer experience and overall strategy for the service. Our programme of work would launch the brand's online platform in a traditionally offline category. Grab our we...
383project.com
383 - 383 - Digital & Customer Experience Blog
http://383project.com/blog/index.html
Building products across distributed teams. Our Engineering Director, Leon talks about how we collaboratively build products with our clients. In this post we look at how we build the new HomeServe apps. Econsultancy Top 100 2016 - Ones to Watch. The annual Econsultancy league table has been published for 2016 and we’re thrilled to have been included as one of very few ‘ones to watch’. Is your bank really into you? How well does your bank really know you? Byte Breakfast - The Economics of Innovation.
383project.com
383 - Building a connected studio
http://383project.com/blog/building-a-connected-studio
Building a connected studio. Design Director and Partner. Design Director and Partner. At 383 we exist to help brands become more useful. When we converted an old Victorian pen factory in to our new Birmingham studio it seemed like the perfect time to apply this purpose to our own space. During the fit out. Here’s what we got up to…. A building with brains - a company API. It's about the really obvious experiences. This quote from Matt Rogers earlier this month. Who's in the studio today? As the team has...
383project.com
383 - 383 - Canvas Conference, Breakfast & Dinner Club
http://383project.com/events
Throughout the year we create plenty of occasions for our growing network of friends to get together. From our annual Canvas Conference, to our regular Breakfast and Dinner Clubs, there’s lots of opportunities for you to say hello. Throughout the year we create plenty of occasions for our growing network of friends to get together. From our annual Canvas Conference, to our regular Breakfast and Dinner Clubs, there’s lots of opportunities for you to say hello. Grab our fortnightly email containing five es...
383project.com
383 - Byte Breakfast - Nurturing expected brand utility
http://383project.com/blog/nurturing-unexpected-brand-utility-byte-breakfast
Byte Breakfast - Nurturing expected brand utility. Design Director and Partner. Design Director and Partner. Identifying and nurturing unexpected brand utility with Graze.com co-founder Edd Read. Byte is our regular meet-up of likeminded people where we talk product, innovation and changing customer behaviour. This was our 4th Byte event on the Useful Brands Playbook. First up was 383 co-founder and author of the Useful Brands Playbook, John Newbold. You can view a copy of John's presentation below.
383project.com
383 - Visualising the future for Tado and HomeServe
http://383project.com/blog/visualising-the-future-for-tado-and-homeserve
Visualising the future for Tado and HomeServe. HomeServe gave us the opportunity to apply our UX thinking to a key partnership they have been fostering. HomeServe have recently been working in partnership with Tado to offer On Demand services to customers with boiler issues that Tado can recognise and diagnose, with HomeServe. Offering the support and maintenance solutions. To communicate the journey, we agreed that the best way to bring this to life was through a video similar to our Nosee experiment.
383project.com
383 - 383 - Digital & Customer Experience Blog
http://383project.com/blog
Building products across distributed teams. Our Engineering Director, Leon talks about how we collaboratively build products with our clients. In this post we look at how we build the new HomeServe apps. Econsultancy Top 100 2016 - Ones to Watch. The annual Econsultancy league table has been published for 2016 and we’re thrilled to have been included as one of very few ‘ones to watch’. Is your bank really into you? How well does your bank really know you? Byte Breakfast - The Economics of Innovation.
383project.com
383 - Work - Digital Customer Experiences - 383
http://383project.com/work
Helping Cornerstone define and launch a new business model in the men’s shaving category. Defining an effortless home assistance customer experience for millions of HomeServe policyholders. Creating an inclusive participation platform for England Rugby ahead of the Rugby World Cup. Creating a student-centric experience to drive recruitment in education. Grab our weekly email covering five essential reads for people in digital, customer experience and marketing roles. 1 East Poultry Av. 44 (0)121 314 8507.
383project.com
383 - Improving the UX of ticketing with Twitter Payments
http://383project.com/blog/improving-the-ux-of-ticketing-with-twitter-payments
Improving the UX of ticketing with Twitter Payments. Design Director and Partner. Design Director and Partner. A couple of weeks back we were halfway through a little hypothetical post on improving the UX of ticketing when Twitter announced. They're currently playing around with payments. It's not clear yet if, or how, this will roll out, but we think it nudges a lot of our ideas below a lot nearer;. Improving the ticketing experience using modern mobile technology. The first step in our new process invo...