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Brett Patten Blog Archives - Brett PattenBrett Patten
http://www.brettpatten.com/category/brett-patten-blog
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Category Archives: Brett Patten Blog. What’s Your Hotel’s ROI? June 22, 2015. Hospitality enterprises that experience excellent ROE performance, also experience outstanding management and employee retention rates. There is a high level of employee engagement in delivering the guest experience narrative, initiative and brand promise, which also has a positive impact on recruiting expenses and talent management. I tal...
leadershipfreak.wordpress.com
The Complete List of Toxic Behaviors that Poison Teams | Leadership Freak
https://leadershipfreak.wordpress.com/2015/07/21/the-complete-list-of-toxic-behaviors-that-poison-teams
Empowering Leaders 300 Words at a Time. The Complete List of Toxic Behaviors that Poison Teams. July 21, 2015. Toxic behaviors connected to communication:. Assume silence is agreement. Overstate teammate’s opinions and question their motives. Sweep difficult topics under the carpet. Speak for others. Begin sentences with “you” – you always and you never. Polish terminology until the message is lost, obscure, and acceptable to everyone on the planet. Allow power-members to drone on and on. Deal with a few...
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The Ultimate Pursuit | Leadership Freak
https://leadershipfreak.wordpress.com/2015/06/21/the-ultimate-pursuit
Empowering Leaders 300 Words at a Time. June 21, 2015. The ultimate pursuit of life isn’t happiness, love, or success, it’s wisdom. Thankfully, wisdom isn’t information, intelligence, or talent. Wisdom is practical know-how. Nothing more, nothing less, nothing else.). Wisdom is always useful in practical ways. A person with a string of broken relationships isn’t. Wise about building relationships. Leaders who are wise about goals, get things done. 7 ways to get wisdom:. Eliminate what isn’t working.
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Work Backwards to Fulfill Dreams | Leadership Freak
https://leadershipfreak.wordpress.com/2015/08/09/work-backwards-to-fulfill-dreams
Empowering Leaders 300 Words at a Time. Work Backwards to Fulfill Dreams. August 9, 2015. A dream without expression is a liability. If you can’t grasp a bit of your dream today, it’s a nagging inconvenience. Big dreams that diminish the value of imperfect progress are burdens. Dreaming won’t make dreams come true. 7 ways to reach for big dreams:. 1 Distill your dream into the solution you offer. Noble dreams are about people, not buildings and bank accounts. How will you serve people today? A dream you ...
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Whitepapers Archives - Brett PattenBrett Patten
http://www.brettpatten.com/category/whitepapers
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Is the hotel industry putting the cart before the horse? July 9, 2014. When it comes to creating guest value,. It’s not so much providing free Internet access as it is conceptualizing a hospitality experience that makes the guest feel good about themselves and your hotel brand. Key elements for driving guest value. It’s not a matter of positioning Internet access as part of the brand’s value proposition,...Guests do...
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Brett Patten, Author at Brett PattenBrett Patten
http://www.brettpatten.com/author/brett2012
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Author Archives: Brett Patten. What’s Your Hotel’s ROI? June 22, 2015. Hospitality enterprises that experience excellent ROE performance, also experience outstanding management and employee retention rates. There is a high level of employee engagement in delivering the guest experience narrative, initiative and brand promise, which also has a positive impact on recruiting expenses and talent management. I talk about...
leadershipfreak.wordpress.com
Maximize a Racehorse Without Getting Trampled | Leadership Freak
https://leadershipfreak.wordpress.com/2014/09/13/maximize-a-racehorse-without-getting-trampled
Empowering Leaders 300 Words at a Time. Maximize a Racehorse Without Getting Trampled. September 13, 2014. Incompetent leaders hire for fire and spend most of their time putting it out. Racehorses are fun to watch and dangerous to manage. Racehorses irritate the heck out of plow horses. Racehorses are flashy glory hounds who quit too soon and whine too much. Don’t play well with others. Don’t like being told what to do,. Like telling others what to do. Discouragement when things don’t go their way. Fuel ...
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Brett Patten - Page 2 of 18 - Leadership in building customer driven hospitalityBrett Patten | Leadership in building customer driven hospitality | Page 2
http://www.brettpatten.com/page/2
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. Newer posts →. Don’t mistake my hospitality for being weak. August 12, 2014. It actually can be your business’s strongest asset for creating a competitive advantage for differentiating your business over your competitors. What I’m alluding to is a hospitality enterprise possessing a business strategy approach built on a customer experience design platform that is primarily focused on the guest experience as th...
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Luxury Hotel Checkmate - Brett PattenBrett Patten
http://www.brettpatten.com/2015/02/luxury-hotel-checkmate
Skip to primary content. Skip to secondary content. Five Star Customer Experience Design. February 25, 2015. What strategies is your hotel utilizing to avoid being placed in brand relevance checkmate by the competition? In an article I wrote earlier this year, titled How Is Luxury Defined By The 21st Century Traveler. Who will win the chess match for customer loyalty in the 21st century? So, what will differentiate your luxury hotel identity and offerings over the crowded field of luxury hotel providers?
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VG: Vijay Govindarajan VG: Very Good – rajesh goutham's blog
https://rajeahgoutham.wordpress.com/2016/01/31/vg-vijay-govindarajan-vg-very-good/comment-page-1
Rajesh goutham's blog. VG: Vijay Govindarajan VG: Very Good. January 31, 2016. February 1, 2016. Tagged 3 box solution. Heartfelt thanks to Harvard Business Review Press. For organising the VG Masterclass here in Mysuru. Thanks to Dr Shalini Urs and Prof Dr Vijay Govindarajan for all your wisdom. You guys are real visionaries. You can see beyond what we can think. Buy books authored by VG, Reverse Innovation. Or pre-order The Three box Solution. VG’s aim is to. Impact the broader world. 100 years ago, 6 ...