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Skip to main content. Competitive Advantage Through Superior Customer Experience. CATSCE is a private benchmarking group established in 1993, designed to create an intimate forum for the exchange and discovery of experiences, insights and best practices in the discipline of customer experience strategies. The group operates under guidelines put forth in the Benchmarking Code of Conduct published by the International Benchmarking Clearinghouse. Current CATSCE members include.

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CATSCE

John Pelligrino

206 O●●●●● Lane

C●y , NC, 27511

US

1.91●●●●9658
Jo●●@jfp-international.com

View this contact

CATSCE

John Pelligrino

206 O●●●●● Lane

C●y , NC, 27511

US

1.91●●●●9658
Jo●●@jfp-international.com

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Skip to main content. Competitive Advantage Through Superior Customer Experience. CATSCE is a private benchmarking group established in 1993, designed to create an intimate forum for the exchange and discovery of experiences, insights and best practices in the discipline of customer experience strategies. The group operates under guidelines put forth in the Benchmarking Code of Conduct published by the International Benchmarking Clearinghouse. Current CATSCE members include.

INTERNAL PAGES

catsce.org catsce.org
1

Why CATSCE

http://www.catsce.org/Pages/WhyCATSCE.aspx

Skip to main content. Competitive Advantage Through Superior Customer Experience. CATSCE provides its member organizations a safe environment to share various methods, processes and tools, covering such areas as. Customer loyalty and retention. Customer relationship management and marketing. To seek a diverse group of large, leading, committed and passionate companies (no. Consultants or academics) serving multiple markets. To create an intimate, open and safe forum for discussion.

2

Member Companies

http://www.catsce.org/Pages/MemberCompanies.aspx

Skip to main content. Competitive Advantage Through Superior Customer Experience.

3

Governance & Membership

http://www.catsce.org/Pages/Governance.aspx

Skip to main content. Competitive Advantage Through Superior Customer Experience. One member of CATSCE serves as the Chair each calendar year. The Chair leads each business meeting during the year he/she is in office, and is instrumental in planning the meeting agenda as well as maintaining the group's by-laws and appointing a Vice-Chair. The chair also plays a leading role in managing membership activities, including the adding or replacing of new members. Maintaining the CATSCE website. Each member org...

4

Site Map

http://www.catsce.org/Pages/sitemap.aspx

Skip to main content. Competitive Advantage Through Superior Customer Experience. This is a list of all the Web pages on this site.

5

CATSCE Meetings

http://www.catsce.org/Pages/CATSCEMeetings.aspx

Skip to main content. Competitive Advantage Through Superior Customer Experience. Examples of topics that have been addressed at past CATSCE meetings include. Becoming a more customer-centered organization. Online customer and community panels. Methods for communicating survey results - internally and with customers. Linking customer satisfaction to financial performance. Understanding drivers of customer loyalty. Capturing the "voice of the customer". Measuring the "ease of doing business".

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