ccexperience.blogspot.com
The Call Center ExperienceThoughts, issues, & ideas on how the customer contact business works. Or doesn't work. From Keith Dawson, 21-year observer of the industry.
http://ccexperience.blogspot.com/
Thoughts, issues, & ideas on how the customer contact business works. Or doesn't work. From Keith Dawson, 21-year observer of the industry.
http://ccexperience.blogspot.com/
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The Call Center Experience | ccexperience.blogspot.com Reviews
https://ccexperience.blogspot.com
Thoughts, issues, & ideas on how the customer contact business works. Or doesn't work. From Keith Dawson, 21-year observer of the industry.
ccexperience.blogspot.com
The Call Center Experience: Starting From Scratch
http://ccexperience.blogspot.com/2011/03/starting-from-scratch.html
The Call Center Experience. Thoughts, issues, and ideas on how the customer contact business works. Or doesnt work. From Keith Dawson, 21-year observer of the industry. Saturday, March 12, 2011. The last time I wrote a "from scratch" book about call centers, the roadmap was pretty straightforward: it was pretty much all about two things:. That manage the labor, and gets them the calls. You still have your labor. And all that it entails. You still have a technology. You have a lot of new metrics. So my fi...
The Call Center Experience: Rebuilding the Call Center Handbook
http://ccexperience.blogspot.com/2011/03/rebuilding-call-center-handbook.html
The Call Center Experience. Thoughts, issues, and ideas on how the customer contact business works. Or doesnt work. From Keith Dawson, 21-year observer of the industry. Saturday, March 12, 2011. Rebuilding the Call Center Handbook. Many people will be familiar with a work I first wrote back in the 1990s - the Call Center Handbook. Book, on paper, making it kind of expensive to buy, ship, update, etc. Subscribe to: Post Comments (Atom). A couple of years ago when I left Call Center Maga.
The Call Center Experience
http://ccexperience.blogspot.com/2011/03/couple-of-years-ago-when-i-left-call.html
The Call Center Experience. Thoughts, issues, and ideas on how the customer contact business works. Or doesnt work. From Keith Dawson, 21-year observer of the industry. Wednesday, March 23, 2011. What is the relationship between the call center and the rest of the organization? If the CEO or the CFO of your company were asked "What is the function of the call center? What would he or she say? If someone asked you, the call center manager, what would you say? Are you even speaking the same language? How d...
The Call Center Experience: First Post - Here We Go
http://ccexperience.blogspot.com/2007/12/first-post-here-we-go.html
The Call Center Experience. Thoughts, issues, and ideas on how the customer contact business works. Or doesnt work. From Keith Dawson, 21-year observer of the industry. Friday, March 11, 2011. First Post - Here We Go. So I plan on using this blog environment to interact with colleagues and other interested people who can offer insight and criticism as I form (and re-form) my ideas. Subscribe to: Post Comments (Atom). A couple of years ago when I left Call Center Maga. Rebuilding the Call Center Handbook.
The Call Center Experience: March 2011
http://ccexperience.blogspot.com/2011_03_01_archive.html
The Call Center Experience. Thoughts, issues, and ideas on how the customer contact business works. Or doesnt work. From Keith Dawson, 21-year observer of the industry. Wednesday, March 23, 2011. What is the relationship between the call center and the rest of the organization? If the CEO or the CFO of your company were asked "What is the function of the call center? What would he or she say? If someone asked you, the call center manager, what would you say? Are you even speaking the same language? How d...
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The Call Center Experience
The Call Center Experience. Thoughts, issues, and ideas on how the customer contact business works. Or doesnt work. From Keith Dawson, 21-year observer of the industry. Wednesday, March 23, 2011. What is the relationship between the call center and the rest of the organization? If the CEO or the CFO of your company were asked "What is the function of the call center? What would he or she say? If someone asked you, the call center manager, what would you say? Are you even speaking the same language? How d...
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