Optimize your call center’s performance with respect to service level, lost calls, and agent productivity with the formulas in our unique and proven software.
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Call center software to support optimal staffing decisions | cclogic.eu Reviews
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Optimize your call center’s performance with respect to service level, lost calls, and agent productivity with the formulas in our unique and proven software.
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Cookie Policy | CC-Logic: Call Center Software | Planning and Optimization
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Calculates all Call Center KPIs. Intuitive Graphical User Interface. Calculates all Call Center KPIs. Flexible use in own Excel Spreadsheets. In an attractive package. Save more than 300. Erlang C and Erlang B as Excel plug-ins. CC-Logic recommends AnswerWIN and AnswerXLS. This website uses cookies to improve the user experience. More information about the EU cookie directive.
Support of call center software from CC-Logic | CC-Logic: Call Center Software | Planning and Optimization
http://cclogic.eu/call-center-software-support
For product support of our call center software, please send your question to support@cclogic.de. If you have AnswerWIN, please provide your registration code to ensure fast processing of your request. Note: The registration code can be found by selecting the menu option Help – About AnswerWIN. Calculates all Call Center KPIs. Intuitive Graphical User Interface. Calculates all Call Center KPIs. Flexible use in own Excel Spreadsheets. In an attractive package. Save more than 300.
Call center software: Service level optimization for Windows | CC-Logic: Call Center Software | Planning and Optimization
http://cclogic.eu/software/call-center-software-answerwin
This module is best for simulating single scenarios with graphical user interface and thorough helpfile support. The following presentation gives a quick overview of the main functionality of AnswerWIN. It can also be downloaded as PowerPoint presentation. Upon launching AnswerWIN, you are prompted to enter call center statistics which will be used throughout the calculations. One of the most common sources for this kind of data is your ACD recordings. Function “Calculate Performance”. Intuitive Graphica...
CC-Logic: Call center software | Imprint | CC-Logic: Call Center Software | Planning and Optimization
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For questions and comments, please contact. Eschersheimer Landstr. 119. Fon: 49 69 59795466. Fax: 49 911 3084493308. Internet: www.cclogic.eu. Responsible for content according to 10 Absatz 3 MDStV: Jens Weisbrodt (contact see above). Liability notification: Despite careful evaluation, we do not assume any liability for content behind external links. The responsibility for these contents lies with the owners of the websites behind these links. Calculates all Call Center KPIs. In an attractive package.
Free call center software based on Erlang-C for Excel | CC-Logic: Call Center Software | Planning and Optimization
http://cclogic.eu/software/produkt-erlangxls
This module provides the Erlang C and Erlang B formulas as Excel AddIns. While other providers charge a lot for software products of these widely used functions, CC-Logic offers this module for free and unlimited. However, CC-Logic recommends using AnswerWIN. These functions are much better than Erlang C and Erlang B. After installing the Excel Plug-Ins once, you will find a new functions category in Excel called ErlangXLS . It allows you to call all ErlangWIN functions from anywhere whithin your Exc...
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Call center software to support optimal staffing decisions
The provider of smart software for call center planning and optimization which can be used immediately. The core of our Call Center Software products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B. You can use our Call Center Software to:. Forecast your service level, lost calls, productivity, and queuing. Plan your call center staffing requirements. How many lost calls can I afford?
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